SUMMARY

• 9+ years of software experience in Evaluation, Design, Development, Testing, Maintenance and Production Support using SDLC Process and Methodologies.
• Over 8+ years of experience in Confidential CRM.
• Good understanding of Confidential setup menu, Configuration, custom application development, administration, and deployment of applications to Force.com platform.
• Experience in designing of custom Tabs, custom Objects, custom Fields, Page Layouts, Case Management, Workflow Actions and Approvals, custom reports, Dashboards, Visual Force Pages, Apex Classes, Controllers Triggers, and various components as per the client and application requirement.
• Extensively worked on Confidential schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1Mobile Administration and Chatter applications.
• Responsible for Business Analysis and requirement understanding, development and data modeling.
• Implemented the requirements on Confidential .com platform and Force.com plug - in using Eclipse.
• Good Experience in building Custom Applications that includes administration, configuration and implementation and support experience onSalesforce.com platform.
• Experience with SFDC Service Console, SFDC Communities, SFDC Case Management, SFDC Knowledge Management.
• Lightning Experience and Confidential DX tools
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Good understanding of Steelbrick CPQ data model.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations
• CRM, Interaction Management, CTI, Case Management.
• Major role in Designing and implementing Continuous Integration and Continuous Deployment Process Using SVN, GIT, Flosum and AutoRabit CI - CD Tool.
• Developed apex REST web services classes for external applications accessing Confidential .com data with restricted access.
• Experience with Flosum.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Written apex REST web service classes for inbound calls to Confidential .
• Strong experienced in writing/manipulating Confidential .com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Proficiency in analyzing business requirements, entity relationships and converting them to Confidential custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Implemented Confidential .com web services client using Confidential web services API, Java, XML and partner WSDL.
• Worked on Salesforce1, Partner Portal and Communities.
• Good Experience in data migration using Data Loader and integrations using web services
• Experience in doing Confidential deployments using Change Sets, Eclipse and Apache ant scripts.
• Experience in using ETL tools for handling large volumes of data.
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript.
• Experience in MS SQL Server, Oracle, and MySQL Databases.
• Involved in Unit testing, Integration testing, Regression testing, System testing.
• Involved in the Build & Release Management (giving builds, branching code, deploying code at client side, scheduling releases).
• Worked with Jitterbit, Copado tools and Heroku connect to migrate data and metadata from one organization to another organization.
• Exposure to modern RPA tools and approaches or closely related technologies and techniques for automating of human tasks with a willingness/ability to learn new tools
• Proficient in designing Test suites using C#.net.
• Excellent Interpersonal and Communication Skills with Strong Problem-Solving capability.

TECHNICAL SKILLS

Operating Systems: Windows 8, Windows Vista, Windows 98/2000/XP, Linux

Confidential Technologies: Confidential .com, Force.com IDE, Workflow & Approvals, Custom Formulas, Validation Rules, Process Builder, Email Templates, Roles and Profiles, Reports, Dashboards, Data Loader, Page Layouts, Lightning Process Builder, Visual Force, Apex, Triggers, SOQL, SOSL, Web Services SOAP, Workbench

Languages: C, C#.Net, Java, J2EE, Apex, SQL

Web Technologies: HTML, CSS, XML, JavaScript, MS Visual C#.Net, SOAP

Databases: MS SQL Server 2010/2012, Oracle 10g/11g, MySQL

SDLC: Waterfall, AGILE SCRUM

Tools: /Utilities/IDE: Eclipse, GitHub, Team Foundation Server, Tortoise SVN, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Costa Mesa, CA

Sr. Developer

Responsibilities:

• Performed the role of Confidential Lightning Developer in the organization.
• Performed the Confidential Classic buttons to the Confidential lightning Quick Actions.
• Developed and Deployed in Confidential .com in Sales Cloud, Service Cloud and Financial Cloud.
• Trained the agents/users on the newly developed.
• Experienced Confidential developer Confidential Lightning Design System and Lightning App Builder, lightning components bundle.
• Developed SOQL and SOSL queries to get data from different related objects.
• Written apex REST web service classes for inbound calls to Confidential .
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Helped in implementing a deployment tool AutoRabit and tortoise SVN source code repository.
• Worked on Confidential DX, to be implemented into the Confidential .com.
• Manage different versions of code using GitHub and deploy the changes to higher environment.
• Implemented Flosum to establish our Change Management process.
• Used Flosum tool for migrating the code from sandbox to production environment.
• Implemented RPA in Confidential to improving the performance of case management - customer service requests, help desk requests, and work orders in the CRM.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work
• Worked with Copado tools and Ant to migrate data and metadata from one organization to another organization.
• Quality Analysis is being done on the Confidential DX which could come into practice soon.
• Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Confidential .com Dev, DIT, SIT and Production SANDBOX using Ant, Change set and Data loader.

Confidential, Round Rock TX

Sr. Developer

Responsibilities:

• Performed the role of Confidential Lightning Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Provided s and access for the 20k+ users around the globe as a POC for the users onboarding.
• Developed and deployed Confidential .com in service Cloud Platform.
• Interacted with various business user groups for gathering the requirements for Confidential implementation and worked on documentation.
• Designed and set up a lightning community portal to access Wave reports and dashboards
• Worked on Security for community portal so users could only see reports and dashboards assigned.
• Built a custom inline editing lightning grid to be used in a community Utilized
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Confidential .com and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Implemented RPA in Confidential to improving the performance of case management - customer service requests, help desk requests, and work orders in the CRM.
• Created and managed Live Agent, Omni-channels, and Routing configurations for routing queued service requests to the agents.
• Experience with sales force automation and case management business processes.
• Created various Custom Objects, Custom Settings, Custom Labels, Case Management, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Worked extensively with the Copado for the data migration.
• Customized the Omni-Channel widget using the necessary objects by making agents available to receive work based upon skill level and created custom user presence statuses for Supervisors to monitor those using Omni-channel Supervisor configurations.
• As a Confidential developer, have involved in Developing Apex Classes, Triggers and Visual Force Pages.
• Created the Validation Rules, Approval Process, and Workflows.
• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Created Roles, Public Groups, Queues for Maintaining Business Users.
• Customization data Validation Sales, Marketing, Customer Service and Support development team.
• Worked on the field service applications and provided support to the DELL SERVICE users.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Worked to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked on Confidential DX in Deploying and maintaining the applications in Confidential .
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Customized the entire Confidential .com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SDFC with the extensive usage of Web services API.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Developed SDFC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Deployed the changes to the production from the dev sandbox using the Ant Deployment Tool creating the Package.xml for every release.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Confidential .com Dev, DIT, SIT and Production SANDBOX using Ant, Git Rabbit, Changeset and Data loader.

Environment:: Saleforce.com Lightning platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Live Agent, Omni-Channel, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, Rally

Confidential, Saint Louis

Developer/Admin

Responsibilities:

• Responsible for Business Analysis and requirement understanding, development and data modeling.
• Implemented the requirements on Confidential .com platform and Force.com plug-in using Eclipse.
• Developed various custom objects, Components and Visual Force pages.
• Worked with various Confidential standard objects such as Accounts, Contacts, Leads, and Opportunities.
• Developed and deployed Workflows& Approvals wherever necessary.
• Created Email templates and inbound emails using Visual Force for the clients and customers.
• Developed and configured various Custom Reports and Report Folders for different User profiles based on the need of organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated Confidential CRM with Siebel CRM explicitly using web services API.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Customized existing Visual force to align with Confidential new Lightning UI experience.
• Used Data Loader to make bulk upload of client data.
• Created multiple Record Types based on the category of clients.
• Developed Triggers for complex Workflow rules working around the governor limits.
• Involved in setting up Role hierarchy and assigning the users as per the roles.
• Migrated data from csv files to SFDC using data loader into sandboxes.
• Use Jira for project management and bug tracking, FishEye for code reviews, Subversion for source code control, and Jenkins for deployment and continuous integration.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Proficient in designing Test suites using C#.net.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential .com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
• Used Sandbox for Testing and migrated the code to the deployment instance after testing.
• Involved with Confidential .com Premier Support and handled the support cases with Confidential .com.
• Led in Development efforts in converting legacy .net 1.1 web applications to asp.net 3.5 applications using C#.
• Design and develop documents and reports using Conga composer.
• Developed C# application to receive and deliver data feeds in various formats.
• Followed the Extreme Programming /Agile Methodology for development.
• Actively participated in the daily SCRUM meetings to produce quality deliverables within time.

Environment: Saleforce.com platform, Service cloud, Apex, Confidential communities, Sales Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, MS Visual C#.Net, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential, Warren, NJ

Developer/Admin

Responsibilities:

• Actively involved in gathering Business Requirements and implemented them successfully in sales force.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Has created a work around to build reports using SOQL Queries using Data Loader and scheduled those queries using an open source application called “ Confidential CLIQ” for scheduling reports in CSV format in Confidential .
• Built custom lightning components for Communities
• Customized and configured Lightning Community Portal for Partners
• Implemented Single Sign on for the application using ping federate
• Extensive work around on creating various Approval Process, Workflows, Custom Complex reports and Dashboards for the Business Stake Holders.
• Good understanding of Steelbrick CPQ data model.
• In depth knowledge of Product setup, Product Options, Product configuration & rules, Pricing, Discounting and Quote templates in Steelbrick CPQ.
• Experience in working with Marketing Automation Tool Marketo for generating leads and automating Lead generation process.
• Provided support for in house CI/CD GIT/GitHub.
• Involved on Cucumber testing, defined the test scenarios, and created the test cases in ALM/Quality Center.
• Deployed the code from sandbox to different environment using Jenkins Build and was part of release activities and UAT.
• Created and executed Selenium test script suites using Selenium Web Driver.
• Used community cloud to build deeper relationship with customers to provide better service and assistance
• Customization using apex and Visualforce to build custom pages.
• Experience in working with App Exchange application like Apttus, Marketo, Dupe Catcher, DocuSign, and Conga Composer.
• Currently working on Data Cleansing for cleaning duplicate records in the database and for helping Customer Care team by prepopulating Accurate Address data while working on Leads and opportunities.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Built many complex reports for reporting team and integrating the reported data to TABLEAU using Integration platform INFORMATICA.
• Additionally, designed a phase for making respective changes in the existing system to meet Best Practices in Confidential .

Environment: Force.com, Apex, Visual Force, Data loader, Java, Security Controls

Marketing Cloud Developer / Administrator

Responsibilities:

• Developing and maintaining large volumes of deadline - driven email campaign and assets management of email channel calendar and Direct Mail.
• Reported email campaign for various stakeholders, Cross departmental collaboration on major projects and new initiatives.
• Effectively communicate between technical. Operational and strategy groups.
• Created Custom objects to build new application functionality in the Confidential .com.
• Involved in data mapping and migration of data from legacy systems to Confidential .com Objects and fields.
• Creation of Business process and procedure mapped to SFDC service and sales cloud based on business and system analysis.
• Implemented Confidential social studio and integrated Publish, Engage, and Analyze capabilities in a new easy-to-use solution, so you can seamlessly collaborate with your team to plan, publish, respond, listen, and report on your successes.
• Worked for profile setting and security for different store user.
• Implemented Knowledge management for end user to provide information on products.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Developed Visualforce page using the extension controller according to the clients' requirement.
• Worked for knowledge management system.
• Reduced cost via implementation of Source control tools (TFS 2017, StarTeam) as well as CI/CD tools (Jenkins, Cruise Control) and productivity tools
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Experience in using Jenkins as a Continuous Integration (CI) server.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Confidential and configured various Reports and for different user profiles based on the need in the organization.
• Developed SOQL and SOSL queries to get data from different related objects.
• Working with web services API.
• Data is collected and stored using knowledge management for other employees in the organization to use.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created validation rules for data quality.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Confidential .com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, jQuery, JSP, HTML.

Confidential

Java Developer

Responsibilities:

• Designed and developed the application as per the business requirements and technical specifications.
• Participated in technical design and prepared the detail design documents for the responsible areas of the application.
• Used Java, Struts, JSP, HTML, CSS and JavaScript to develop the application user Interface.
• Created SQL queries, Procedures and Triggers to interact with Oracle database
• Involved in creating Test Plan and Test Cases to test the application
• Performed Unit Testing Using JUnit to implement the test cases.
• Worked on Automating the builds and deployments for the Applications Using Microsoft Visual Studio Team Foundation Server.
• Created and modified the XML templates to build the Java applications.
• Created and Updated the PowerShell scripts for deploying the builds to the server.
• Interacted with various users during the testing phase and analysis.