SUMMARY OF EXPERIENCE:

• Twenty - five plus years of professional experience in technical, operational, and financial management with proven ability to organize and lead teams, while delivering successful projects and business results. High sense of urgency and attention to detail, with an excellent work ethic and attitude. includes a master’s degree in Public and Business Administration. Career highlights include working with Big 4 consulting firms, Fortune 100 companies, and State/Federal government agencies.
• Experience as a project manager comprises over 20 years of experience and while employing PMI’s Project Management Body of Knowledge. Management and leadership roles entail work in SDLC project management, IT applications and data center infrastructure management, ensuring IT infrastructure security fundamentals, business solutions development, IT operations consolidation, data and systems migrations, strategic planning, financial management, cross-functional team building, enterprise systems implementation and maintenance, business process improvement, business requirements development, and change management. Managing software development projects includes experience employing waterfall and iterative methodologies Agile, XP, and RAD. Experienced working in consultative, customer-facing environments while collaborating with project stakeholders and organizational leadership to deliver successful projects.
• Skilled in developing/executing strategic initiatives and product roadmaps, as well as managing cross functional, geographically dispersed teams. Experience building new PMO’s and managing projects while working within project management governance structures.

PROFESSIONAL EXPERIENCE:

Confidential

Owner and Principal Consultant

Responsibilities:

• Delivery of customer facing services for business and technology solutions, primarily for new and small businesses. Services include business analysis and ROI, business process improvement, eliciting business requirements and documentation, project management using PMBOK and SDLC standards, project management coaching.
• Business systems evaluation/recommendation, and development of Information Technology planning and IT strategies. Additional services include startup and small business planning, delivering business plans, assistance with Request for Proposals, creating project plans and budgets, and developing Statements of Work, project schedules, Work Breakdown Structures, and risk mitigation plans.

Confidential

Sr. Project Manager

Responsibilities:

• Performed as consultant, working with IT Operations management to develop and implement new IT Operations PMO, based on standardized PM/SDLC portfolio project management. Created PMO governance structure, and project artifacts repository utilizing SharePoint application.
• Managed portfolio of IT infrastructure projects to migrate enterprise and AMI metering systems to new co-located data center with upgraded hardware and backup disaster recovery systems/plan. Worked with customer to identify and document scope and requirements of projects, and to implement migration of systems hardware and associated data, as well as supporting the IT equipment upgrade at 56 Coop power substations. All projects were managed in accordance with PMBOK and SDLC standards.

Confidential

IT Program Manager

Responsibilities:

• Managed enterprise data center projects portfolio consisting of multiple projects in a client-facing environment. Provided project management services to ensure project delivery for DevOps and infrastructure systems and software applications, including procurement and implementation of system builds, technical environment upgrades/refreshes, and data migrations.
• Highlighted projects included replacing the VA benefits system legacy hardware with six Sun SPARC 5 T4’s at co-located data centers, and developing Veterans loan database integrated with IBM Cognos for business analytics and reporting. Conducted process initiatives to establish data center PMO, developing standardized processes and procedures used to transform the VA IT infrastructure from thousands of disparate software and hardware systems into a consolidated national data center.
• Program management included working with key stakeholders and steering committees to develop organizational IT road maps, manage costs, scope, schedule and risks of technical projects, develop disaster recovery/business contingency plans, and assess systems for NIST Cyber Security Framework compliance. Managed and directed cross-functional, geographically dispersed project teams. Implemented risk analysis and mitigation strategies, quality assurance and testing, communicated status and issues with management via reports and presentations.

Confidential

Sr. Application Development Project Manager

Responsibilities:

• Managed multiple software development projects for the Veterans Affairs (VA) Virtual Lifetime Electronic Records initiative to digitize and integrate American military veterans’ personal health and benefits records. Projects included NHIN interoperable data standards project to exchange veteran data between the Department of Defense and the VA; project to enhance Electronic Health Record system functionality; and projects to develop and enhance VA benefits claim systems. Managed project to improve veteran death benefits claim process and final notification.
• Responsible for managing contracts, SOW’s, charters, scope, plans, schedules, project risk, and resources to successfully develop, test, and implement new applications designed to automate manual processes. Ensured that all mandated VA project management processes and procedures were strictly enforced. Member of VLER Project Management Office presenting project reports to executive management, developing Integrated Project Teams strategies and communication plans, and identifying/mitigating risks. Utilized VA SDLC project management frameworks ProPath and PMAS.

Confidential

Sr. Project Manager

Responsibilities:

• Responsible for all areas of project that successfully planned, developed, and implemented a $10M web-based, statewide, Electronic Health Record system for the Texas Department of State Health Services. Overall project entailed multiple projects to assimilate interoperable systems for exchanging client health data with external agencies utilizing Service Oriented Architecture (.NET Framework). Application was developed and deployed to 300 locations and 8,000 system users. Managed software development team of 12 direct reports and a cross-organizational team of staff resources using iterative/Agile system development and testing processes. Provided leadership to the IT development team by developing objectives, priorities, and schedules. Managed relationships and developed partnerships with key stakeholders and managers to identify business needs and technology enabled opportunities, also managed third party vendor deliverables
• . Responsible for project communications plan, chaired executive steering committee meetings and Integrated Project Teams. Responsibilities included developing and managing scope, schedule, budget, requirements, change requests, risk plans,, deployment plan, use case development, EIR accessibility, and documentation of project deliverables and work products in Project Management Repository System. Managed beta and pilot testing, User Acceptance Testing, and product rollout/releases. Work included managing the consolidation of several HHSC and DSH systems into one EHR system of record, including data conversion. Maintained project website content and conducted stakeholder presentations. Coordinated geographically distributed work groups and managed project according to the State of Texas IT Project Delivery Framework.

Confidential

Manager, Consulting Services

Responsibilities:

• Consultant on Texas Agency project to assess and evaluate the accounting systems of all Texas school districts and charter schools. Data analyzed were gathered through electronic surveys and site visit interviews. Assessed systems and user requirements, district resources, and the ability to assimilate 1,176 district accounting systems into a statewide accounting system. Recommendations were made based upon gap analysis, cost analysis, and current technology of each district.
• KPMG Project - Manager for Joint Hurricane Housing Task Force accounts payable billing and payment processes to ensure victims of hurricane Katrina received relocation housing assistance in the Houston area, and landlords received claims reimbursement in accordance with FEMA guidelines. Responsible for the daily claims and A/P operations that included invoicing and billing, database development, contracts review, quality control, performance metrics, and financial reporting of payments to local and federal officials.
• Confidential Project - Interim Finance Manager for New Orleans Public Schools’ Federal Revenue Programs during restructure/reengineering of school district operations management, as mandated by state of Louisiana. Responsible for the daily management of a $106M public program consisting of federal, state, and private funding. Managed federal grants reimbursement contracts, financial forecasts and analysis, cost variance analysis, monitored allowable costs, and implemented an organizational restructure that included a reduction in workforce, streamlined business processes, and implementation of new policies, procedures, and finance/budget/purchasing controls to instill accountability and integrity within the organization.

Confidential

Business Consultant/Project Manager

Responsibilities:

• ERCOT (Robert Half Inc. contract) - As Business Analyst/Project Lead conducted gap analysis and business processes analysis/improvement efforts, facilitated JAD sessions to define and document financial system requirements for system improvements, developed use cases, and managed project schedule for business process/financial system improvement effort. Also, conducted audits of IT Assets, AP/AR and other financial processes, and assisted client in preparing for Sarbanes-Oxley compliance.
• Western Union (DenTech contract) - Managed project to document and assess point of sales system (POS) and Electronic Funds Transfer (EFT) requirements to reengineer/improve business/payment processes, conduct gap analysis, document transaction processes, enhance customer transaction information systems, and developed contingency plans for disaster recovery.
• First Data Corp (DenTech contract) - Project lead responsible for facilitating JAD sessions and requirements analysis to assess, update and streamline automated POS payment and wire transfer (EFT and ACH) systems and consolidate systems and services of subsidiary companies into First Data Corp systems.
• Texas Workforce Commission (TEKsystems contract) - Project lead on initiative to assess, streamline, and improve Texas Childcare Services intake, service delivery, and payment processes to consolidate services improve one-stop service centers, and enhance customer website experience.
• Verizon Wireless (Ross International contract) - Project manager charged with managing schedule, budget, risk assessment, hardware delivery/installation, and vendor service delivery contracts to implement wireless telecom network infrastructure and call center for the 2002 Winter Olympics village in Salt Lake City. Work supported the build of towers, central offices, and OC3 network implementation.
• Williamson County, Texas (Robert Half Inc. contract) - Conducted audit and management analysis of the Inmate Trust Fund and electronic inventory system. Documented processes and made recommendations for process improvements and requirements enhancements to the electronic inventory system, including transforming paper processes to digital systems. Reconciled funds and reported cost variances. Defined and documented requirements to improve the wireless Inmate Bar Code scanning system used by the Inmate Trust Fund.
• Texas State Auditor’s Office (Robert Half Inc. contract) - Conducted performance audits of multiple state agencies to determine that business metrics were being met and that expenditures were spent appropriately.

Confidential

Director of IT Enterprise & Production Systems

Responsibilities:

• Responsible for IT enterprise applications and production systems, support of sales and product teams and contact center system.
• Managed software development planning/execution, and development/delivery of web enabled products and services. Duties included managing full-time and contract team of 16 software developers, database administrators, and business analysts, $17M technology budget, as well as vendor contracts. Responsible for operations of automated order-to-cash processes and Operations Support Systems including systems for Call Center, Order Entry, Point of sales,
• Work Order Management, HR/Financial Reporting, and Billing/Payment operations. Facilitated Product Development Team meetings tasked with developing B2B/SaaS product offerings and driving the products from concept to delivery. Responsibilities included coordinating multi-functional teams to ensure that products were developed with clearly defined requirements, documented product specifications, and pricing components. Implemented SDLC project management methodologies and standard procedures for system requests,
• API development, change order management, risk assessment, testing, version control, requirements documentation, cost analysis, project scheduling, and metrics reporting. Ensured production systems were maintained and enhanced while system operations supported the organizational business and strategic plans.
• Managed systems consolidation during company acquisitions of smaller companies. Managed implementation of Oracle ERP system.

Confidential

Senior Consultant, Project Manager

Responsibilities:

• Project Manager on Y2K remediation, client-server upgrade, and business process improvement project for First Data Corp ($6M project). Remediated all software and hardware systems for Y2K compliance. Managed a team of 20 software developers and business analysts, managed project schedules, budgets, risk assessments, and communicated project milestones to client. Performed business analysis, and documented system requirements. Managed change requests, facilitated JAD sessions, documented business processes and implemented system improvements. Identified mission critical processes, mapped workflows, and developed business contingency/disaster recovery plans for all corporate systems.
• Project Manager on project to re-engineer and implement Sears Customer Management System, an application supporting client’s CRM system and national call centers ($9M project) to replace client’s legacy mainframe with web enables system. Developed and managed project plan and team of 14 software developers and business analysts, managed project deliverables and budgets, performed workflow and gap analysis, gathered system requirements, facilitated JAD sessions to produce use case diagrams and workflows for documenting call center business requirements, and managed third party vendor deliverables. Managed deliverables for Service Order, Sales Lead, Point of Sale, Testing, Integration, and 800 seat desktop rollout, employing standard SDLC methodology.
• Project Manager on First National Bank of Bryan IT assessment and network enhancement project ($800K). Produced project proposal, statement of work, risk assessments, cost estimates, project WBS and schedule, and presentations on project that enhanced client's IT infrastructure for installation of new banking and finance application. Assessed client’s LAN/WAN architecture and business processes. Identified critical business processes, system interfaces, and implemented recommendations that included a frame relay WAN, improved network management and securities policies/procedures. Managed the implementation of the WAN, procurement of network hardware/software, and managed contract with third party vendor for hardware installation.