SUMMARY

• A seasoned project manager with a strong background in business administration and project management combined with extensive experience with reputable organizations and multiple successfully completed projects that have allowed me to grow my skills. I am currently seeking a new role where I can apply my skills and expertise in a constructive and challenging team environment to progress my career.

TECHNICAL SKILLS

• JavaScript
• CSS
• HTML
• Salesforce
• SQL (SQL Developer, MySQL)
• C++

• SAP
• Jira
• Workday
• Business Objects
• Confluence
• SharePoint
• Power BI
• Tableau
• Google Suite - Advanced - Sheets, Docs, Callendar, Slides
• MS Office Suite - Advanced - Excel, MS Visio, MS Project, MS Outlook

• Epic - Pre-Admissions, Registration, Ambulatory, Chart- Tracking
• Cerner - Ambulatory
• Hospital and Nursing Facility Utilization Review

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Monitoring and updating of SDLC project status and scope to internal team and external stakeholders.
• Updating, tracking, document management and versioning of all technical and project-related documents SharePoint.
• Creating and issuing out release notices to stakeholders and external clients updating client of the delivery of the software in each development environment
• Continuous application of case tracking/management methodology in each project and development environment.
• Creating and executing process improvement initiatives for new change management processes within the internal organization.
• Analyzing elicited and documented requirements for feasibility and approval with senior management
• Partner with senior leadership teams on any initiatives and programs within the organization
• Use of technical writing expertise for the creation and implementation of product User Guides
• Developing and executing of Test Plans in progressive development environments (Test/UAT/Production)
• Facilitate daily scrum meeting to sync with the project teams using software tools to clearly communicate technical concept and processes
• Monitoring resource allocation and scheduling within a project management environment using MS project or Project.
• Use of Microsoft Office Suite and other business intelligence tools for creating dashboards and reporting.

Project Coordinator

Confidential

Responsibilities:

• Liaison between customer and developers to define, summarize, and document Requirements
• Providing communication on SDLC status and scope to clients, vendors and internal teams
• Facilitate gathering of Requirements for product enhancements and defect corrections
• Utilizing multiple business intelligence software tools to clearly communicate technical concepts
• Facilitating training sessions and problem-solving classes on the software products supported by the team.
• Maintaining active directory tool using understanding of access, security, and personal/service account management administration
• Extensive documentation and understanding of Change Management process
• Creating and reviewing business Objects reports to communicate changes and updates in multiple database universes.
• Keeping up to date with Healthcare Industry knowledge and maintaining HIPAA requirements/security

Lead Business Analyst

Confidential

Responsibilities:

• Detailed review and audit of multiple ad components and setting standard Key metrics for supporting review teams
• Implementing set QA Methodologies, Test Procedures, Test Plans, Test Cases, Scenarios and Test Deliverables to increase project efficiency.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulks of data.
• Monitored project progress and took appropriate action to ensure schedules remained on track.
• Monitor new Salesforce released features and functionality to provide recommendations for process
• Ad vance excel and proficient in formulas, VLOOKUP’s, pivot tables, macros.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Provide support to multiple project teams with various data analysis and schedule monitoring to ensure projects were completed on time, on schedule.
• Participated in daily meetings and prepared key project indicator reports (KP) and review prepared GAP analysis
• Ensure consistent and complete adherence to community policies and industry standards across all global teams.

Project Coordinator

Confidential

Responsibilities:

• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating applications to Salesforce accounts.
• Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships
• Assisted users with UI design and management using application tool-packs and documenting reported issues.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives.
• Supported testing strategy plan, creating test-script and executed user acceptance tests.

Product Launch Coordinator

Confidential

Responsibilities:

• Provide advanced technical product support across all queues based on daily needs
• Monitor service level of cross-product queues and distribute manpower
• Analyze service level metrics and data in comparison to company standards
• Provide mentorship and training based on team metrics and performance
• Communicate team productivity and data analysis to related functional team managers
• Reviewed Validation and Time Allocation Reports to ensure timesheets were completed on time
• Participated in weekly and monthly status meetings with senior management and prepared key performance indicator reports (KP) based on completed analysis

Operations Production Coordinator

Confidential

Responsibilities:

• Accurate system reconciliation of all daily institution transactions.
• Served as a subject matter expert (SME) on front end-user software functionality.
• Collected and communicated project requirements across the project team and functional managers.
• Processing support - locally or regionally stationed resources to provide direct, hands-on assistance with Workday HCM process initiation, inputs, validations, approvals, and troubleshooting
• Advanced training on more specific Workday configurations and processing by engaging in near-term documentation and testing activities
• Participated in daily scrum meetings through the project lifecycle for the development of all the updates of reconciliation software (SDLC)
• Recorded and analyzed data during stages of testing namely, integration testing, system testing using as well as user acceptance testing.
• Performed requirement analysis for the project team and preparing use cases for scrum meetings.
• Monitored team’s deadline statistics and metrics and communicated analyzed data to functional managers.

Human Resources Production Analyst

Confidential

Responsibilities:

• Processing support - locally or regionally stationed resources to provide direct, hands-on assistance with Workday HCM process initiation, inputs, validations, approvals, and troubleshooting.
• Unit documentation and proactive business process mapping to address inefficiencies, bottlenecks, processing inconsistencies, or staffing issues.
• Rapid deployment - analyst resources to address immediate, short-term needs, incoming questions, and troubleshooting
• Process Workday HCM transactions on behalf of (or in addition to) departmental personnel, as appropriate.
• Assist with process documentation, mapping, knowledge transfer, and communication tasks;
• Act as SME based on the level of familiarity with the specific Workday configurations and processing by engaging in near-term documentation and testing activities.
• Provide feedback to the Workday program readiness team.
• Providing support to multiple managers working as part of a large systems implementation team, utilizing a variety of coordination and communication strategies, and tracking activities to project plan milestones.
• Participate in daily scrum meetings to review, analyze, and evaluate system functionality in the context of user processing needs.
• Independently troubleshooting business processing issues, identify and mitigate risks, and determine steps required to efficiently resolve problems