SUMMARY:

• Director, PMO or ePMO Director, Process Improvement Program Manager
• Project/Program/Portfolio Management Project Portfolio Management (PPM)
• PMO Management Vendor Management Change Management Governance
• Project Management Professional (PMP) Six Sigma Black Belt (SSBB) Certified ScrumMaster (CSM)
• ITIL v3 Foundation Speaker Trainer Military Veteran Eagle Scout

TECHNICAL SKILLS:

Functional, Metrics Definition and Analysis, Training Programs, CMMI Assessment and Implementation, Customer Implementations, Public Speaker (SEPG, Tampa Chapters of PMI, ASQ, and IIBA), JIRA, Zephyr, Confluence, VSTS, TFS, Azure DevOps (ADO), SmartSheet, VersionOne, Wrike, WorkFront, MS Project, KPIs, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Program Manager

Responsibilities:

• Led multiyear regulatory program, 21st Century Cures Act, that spanned every product line.
• Provided project management and oversight to both Electronic Health Record (EHR) systems.
• Stood up Data Analytics program coordinating 3 Agile product teams and introducing governance.
• Created portfolio view that replaced manual updates and became the planning and status tracking standard for the Program Management Office, Product Management, and Executive Management.

Confidential, Palmetto, FL

Program Manager

Responsibilities:

• Successfully completed 70 projects including moving warehouses, implementing Paycom payroll and BambooHR, omnichannel Customer Service, product releases, and annual customer convention.
• Slashed average call time for most frequent call types by 80% through automation, feature improvements, and improved customer notifications.
• Decreased annual expense of ecommerce fraud by 15% by implementing ACI ReD Shield.
• Led over 70 Sprints with multiple Agile teams supporting Customer Service and Supply Chain departments.
• Managed Project Managers, Business Analysts, and Quality Assurance Analysts.
• Honored as Employee of the Month and was founding member of Agile Task Force.

Confidential, Clearwater, FL

Director, IT Service Delivery

Responsibilities:

• Formed and led Agile team to develop, train, and implement automated workflow distribution tool (AWD) covering 99% of operational processes in less than 2 years with faster cycles, scalability, and handling 24% increase of new business with existing staff.
• Increased capacity for concurrent customer implementation projects by 50% with resource planning, standard plans, and regular management coordination sessions.
• Key member of strategic planning teams that led Director status report reviews, facilitated Tech Roadmap planning and execution, presented metrics program definition.
• Managed and trained Project Managers, Business Analysts, Quality Assurance Analysts, and AWD developers and Administrators.
• Implemented, trained, and administered JIRA tools to manage progress, status, prioritization, and planning of all work coming into the IT department and generated 2,000 reusable test cases.

Confidential, Tampa, FL

Program Management Office Contract Consultant

Responsibilities:

• Established SDLC structure, templates, project document repository, and SharePoint site.
• Implemented AtTask (Workfront) PPM tool with training, templates, audits, and notifications.
• Provided management with 4 - month look ahead of financials, capacity, and resourcing.
• Recognized by IT department for initiative, honoring commitments, and providing training.

Confidential, Tampa, FL

Director Project Management Office

Responsibilities:

• Cut run rate by 50% for discretionary Expense NonBillable projects by forming a senior management board to manage priorities, forecast efforts, and control expenditures.
• Hosted project review board to update status, escalate issues, and identify improvements.
• Developed model for IT resource management to provide supply and demand forecasts.
• Decreased average schedule variance to less than 5% for 90% of project categories.

Confidential, Tampa, FL

Manager, Project Management Office

Responsibilities:

• Led support and schedule for Epic, a $120M Electronic Medical Records (EMR) project.
• Initiated Project Governance, Project Portfolio Management, and Onboarding.
• Implemented time reporting tool that allowed executives to forecast supply and demand.
• Estimated all IT requests, hosted IT Manager meetings, and coordinated the Application Decommission Group to manage dual operations for replaced systems.

Confidential, Petersburg, FL

Director, Program Management

Responsibilities:

• Conducted Six Sigma projects to reduce phone lines by 90%, decreased time to implement carriers by 65%, and decreased development defects by 17% while increasing client base by 129% and transactional volume by 243%.
• Led 1-year effort with Business Analysts to generate 750 use cases for next gen product.
• Managed over 80 projects resulting in less than 3% variance of hours and schedule.
• Conducted internal training for Project Management, managed training on Requirements. Earned 94% satisfaction rating as a training instructor and 97% overall for PMO services.

Confidential, Petersburg, FL

Director, Software Process Improvement

Responsibilities:

• Led 13 work groups in upgrading software processes from SW CMM Level 2 to Level 3.
• Deployed a tracking tool and process that reduced production defects by 60.6% and increased on-time delivery rate by 20.4%.
• Implemented Compuware test tools which resulted in a 300% increase in transaction volumes.
• Decreased backlog of production defects in Tuscaloosa by 12% and led to CMM Level 2.