Project Manager Resume

SUMMARY:

Confidential is a CRM consultant with Big 5 experience in systems implementation and IT consulting.
A published MBA with 20 years of experience, Confidential has capability in business analysis, requirements analysis, process mapping, process reengineering, systems integration, contact center operations, facilitation and presentation.
Confidential is a Salesforce certified Administrator, Service Cloud Consultant, Sales Cloud Consultant, and Field Service Lightning Consultant.
Confidential 's experience encompasses over 40 CRM - related projects, including 20 focused on Salesforce.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

As a Manager based in the San Francisco office of Confidential.
Confidential consults to clients in various industries including software and manufacturing, serving as Project Manager and Senior Business Analyst on Salesforce implementations.
Confidential is an Acumen SME on user story writing, requirements prioritization, process mapping and analysis, and solution design documentation.

Confidential

Project Manager

Responsibilities:

As a Project Manager at Confidential, a Silicon Valley consultancy, Confidential served clients in various industries including manufacturing, non-profit, utilities, and technology, consulting on Confidential CRM OnDemand, Siebel CRM, and Salesforce implementations.

Confidential

Project Manager

Responsibilities:

As a Project Manager for Confidential,supported a Siebel CRM customization at BEA Systems.

Confidential

Project Manager

Responsibilities:

As a Manager at Confidential worked in various capacities with Siebel CRM and Confidential 11i on Confidential ’s call center, sales, order, returns, refunds, and Order-to-Cash processes and strategy.

Confidential

Responsibilities:

As a Principal Consultant at Confidential served as Project Manager and Team Lead on Clarify and Siebel CRM implementations for clients in the software, telecom, and high tech manufacturing industries.

Confidential

Responsibilities:

As the Business Analyst for Confidential ’s Worldwide Customer Support division, Confidential performed strategic business planning and operational efficiency analysis for Confidential ’s five global call centers.