SUMMARY:

• Growth - focused, goal-driven, and detail-oriented professional, with 20 years of operations management and 17 years of project management experience in large-scale IT projects in the healthcare industry, including McKesson healthcare clinical and financial, HR and payroll applications, and network infrastructure implementation projects.
• Recognized for solid work ethic and exemplary ability to manage multiple priorities while meeting strict deadlines and complex project requirements
• Well-versed in implementing applications for all hospital departments, such as Nursing, Registration, Patient Billing, Surgery, Radiology, Pharmacy, Laboratory, Emergency, Nursery, and other ancillary departments
• Expert at creating technology roadmaps and comprehensive solution implementation project plans for corporate account customers
• Known for analytical problem-solving aptitudes in developing strategic action plans and resolving complex situations
• Equipped with articulate communication, negotiation, and interpersonal skills in building positive and long-term work relationships with clients, vendors, and professionals of all levels

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows (XP, 7, and 8) | Mac iOS | UNIX/Linux

Databases: SQL | Oracle | Mumps

Software: Microsoft Office Suite | Microsoft Project | Citrix | Microsoft Visio vWorkspace | OB Resource & Time Management | Microsoft Project Server

Hardware: Apple (iPad and iPhone) | VMware Server | Thin-client Devices | Terminal Servers Cisco Core Network/Wireless Hardware | AS400 | Nortel Network/Wireless Devices IBM Storage Devices | Nortel Network/Wireless Devices | EMC Storage Devices IBM and Dell PCs and Servers | Vocera Nurse Call | ASCOM Telecom Professional Experience First Choice Professional Linthicum, MD Enterprise Project Manager

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Healthcare Program Manager

Responsibilities:

• Initiated training for physicians, 155 physician offices, and 1,500 end users
• Managed a team of 15 hospital and 12 corporate clinical and financial analysts
• Supervised corporate analysts in creating integration testing scenarios to verify ICD-10 code and MU stage 2 reporting
• Attended governance, medical executive, IT steering, and nursing leadership meetings to discuss technical, training, and application functional concerns
• Oversaw a CPOE Committee encompassing pharmacists, physicians, radiology and laboratory directors, CIS analysts, and nurse directors in evaluating and updating existing CPOE order set and authorizing new order set development
• Set up the physician portal security access and conducted application training for 155 physician offices to ensure that all physicians had access to patient data
• Supported the CIS director in documenting all department’s current and future state workflows, which enhanced the efficiency of the staff documentation process and allowed all personnel to deliver better care to patients
• Directed the testing and rollout of a mobile web-based physician portal application for iPad, iPhone and windows-based tablets
• Designed an implementation plan for setting up patient registration kiosk and patient portal to align with MU stage 2 requirements
• Successfully completed go-live to support teams in initiating stage two meaningful use attestation period in the last three months of a seven-month network infrastructure and data migration project
• Implemented a Citrix mobile application for executive and nursing leadership, thus allowing access to financial data, tracking nursing and surgical schedules, and monitoring MU reporting

Healthcare Program Manager

Confidential

Responsibilities:

• Spearheaded the upgrade of the healthcare management system (HMS) EMR application, which enhanced product functionality and allowed physicians and nurses to obtain patient information faster
• Functioned as part of the ICD-10 and MU Committee, coordinating the deployment of ICD-9 and ICD-10 codes and stage 2 MU reporting
• Led corporate analysts in creating integration testing scenarios to verify ICD-10 code and stage 2 MU reporting
• Supervised a team of 10 hospital and 12 corporate clinical and financial analysts
• Upgraded and migrated core network systems to corporate remote data center; rolled-out SSO, deployment of web-based physician mobile applications; and enhanced wireless network, as well as dental clinic, nursery, dialysis, and surgical applications
• Participated in interviewing third-party vendors and rendered hands-on build support, which improved client relations
• Handled negotiations with an external vendor to replace a legacy mobile cart (WOWs) in the Post-Anesthesia Care Unit (PACU), Same Day Surgery (SDS), Operating Room (OR), and Respiratory Therapy areas, thus improving patient documentation efficiency and nurse satisfaction

Senior Project Manager

Confidential

Responsibilities:

• Built a role-based application security matrix to support customers in determining the role and application needs of hospital personnel
• Authored a comprehensive training documentation, regression and integration testing plans, and training schedules
• Led a team of 7 IT engineers and 25 application builders
• Maintained documentation of current and future state workflow diagrams, which allowed super users to create patient documentation enhancement with the application, thus significantly boosting documentation efficiency while mitigating errors
• Completed the transition from Affinity Clinical, soft laboratory, and a paper medical records systems to McKesson Paragon Clinical/Financial Suite and McKesson EMR Patient Folder

Senior Project Manager

Confidential

Responsibilities:

• Functioned as part of the MU Committee, tasked with managing stage 1 of MU testing and reporting, as well as SNOWMED and LO INC code configuration and setup
• Supervised a team of 21 hospital analysts and 12 corporate clinical and financial analysts
• Developed a role-based application security matrix to guide customers in verifying role and application needs of hospital employees
• Rendered expert oversight to a team of corporate, outsourced, and local IT engineer to handle network and wireless improvements, SSO integration, and PC deployment
• Completed the transition from McKesson Horizon Clinical and STAR Financial to McKesson Paragon Clinical/Financial Suite, Horizon Blood Bank, and McKesson EMR Patient Folder

Integration Technical Project Manager

Confidential

Responsibilities:

• Built a technology roadmap for corporate account business requirements, as well as application enhancement, replacement, and disaster recovery plans
• Assumed responsibility in generating technical configuration parameter, hardware specifications, and project management integration services for 29 applications purchased for the project
• Closely collaborated with a multidisciplinary team and application consultants to develop a detailed project plan template to support seven phases of the 10-year project engagement
• Successfully completed the project on time and within budget

Senior Project Manager

Confidential

Responsibilities:

• Provided expert leadership to the Research Development Team in researching technical products and solutions to support the deployment of the McKesson healthcare application
• Rendered effectual support with the negotiation of sales contracts with customers, development of project charter and plans, evaluation of risks, and creation of template documents
• Managed staffing requirements by hiring and training new project managers and leading a 40-person team of project managers and engineers in delivering server and hardware solutions, as well as network infrastructure and data storage configuration for all McKesson software
• Keenly oversaw a multisite project to ensure planning, implementation, and completion of deliverables aligned with budget, schedule, and customer requirements
• Drafted project plans and presentation documentation, and implemented procedures
• Served as key liaison for the Customer and McKesson Application Team to ascertain successful completion of hardware and application installation per client requirements