Sr. Program Manager Resume

SUMMARY:

Project/program management - over 20 years managing and directing projects to meet client expectations for both public and private sector organizations
Working with cross-functional teams with representation from clients, vendors, and other third parties
Creating and providing business process and technical education
Delivering ERP solutions including Ariba and Oracle implementations
Providing sales support to national and international account managers in both the software industry and professional services
Developing, from the ground up, a service delivery Project Management Office (PMO)
Designing and implementing complex technical solutions
Developing, refining, selling, and delivering business solutions
Microsoft Office including Word, Excel, PowerPoint, Access, Outlook, Project, SharePoint, Visio, and OneNote
Effective written and oral communications in English and Spanish

PROFESSIONAL EXPERIENCE:

Sr. Program Manager

Confidential

Responsibilities:

Lead mainframe modernization efforts with large government and global clients
Responsible for developing business cases for strategic County initiatives, including Disaster Recovery for all of IT, Body Worn Cameras for the Sheriff’s office, expansion and reimplementation of Permit Management suite and the implementation of Identity & Access Management in the County
Led a strategic stabilization project for a new software package in support of a key revenue department in the County
Directed effort to prepare the IT Department for possible PG&E Public Safety Power Shutoff events
Performed an IT needs assessment for another large department

Advisory Project Manager

Confidential

Responsibilities:

Led high profile, enterprise-level engagements including a SharePoint upgrade for a large investment banking firm, a mainframe transformation project for a California county, and a data center migration for a large healthcare organization
Built practice from scratch including solution identification, marketing material development, and pre-sales support for over 20 sales executives in North America
Developed datasheets for 6 key solution areas, drove introduction meetings with clients through sales team
Solutions included Maintenance, Development, Testing, Optimization, Modernization, and Migration for legacy environments

PMO Lead

Confidential

Responsibilities:

Built project schedule for a multi-year ERP implementation in Microsoft Project Server to support complete project tracking including time entry for a state government entity
Led process mapping and re-engineering effort for core hospital processes at a prominent cancer treatment organization and documented hospital process flows, focused on technology usage, for 5 large hospitals across the US
Managed consulting services for customer implementations of Professional Services Automation (PSA) tools
Directed process and best practice review of client’s services organizations
Developed recommended solutions to improve client business processes
Directed the implementation of recommended solutions

PMO Manager

Confidential

Responsibilities:

Developed and implemented best practices for Confidential ’ North American Professional Services including a comprehensive delivery framework/life cycle and supporting templates and tools using SharePoint
As business grew, hired additional project managers who reported into the PMO; conducted annual reviews on their performance
Drove adoption of Professional Services Automation (PSA) technology of North America and then played a key role in selection of a global platform and its subsequent deployment; facilitated financial reporting, billing, and invoicing
Directed high profile project delivery as both a project manager and as the decision executive for over 10 North American clients across multiple industries in both the private and public sector, ensured proper resources were assigned to the efforts
Developed estimates, proposals, responses to RFPs and RFQs, and Statements of Work
Participated in the creation and deployment of a Global PMO including the framework and supporting materials originally used for North America, drove monthly updates to processes and procedures based on feedback from field delivery, regularly reviewed project artifacts from proposal through to final deliverables to ensure compliance with standard practices