PROFESSIONAL EXPERIENCE:

Technical Project Manager

Confidential

Responsibilities:

• Project Manager, ScrumMaster and Product Owner for the Artificial Intelligence Machine Learning group. Working closely with the data scientists and data engineers, I lead teams that performed data engineering, operationalized models, and developed interfaces to customer channels in multiple projects,confidential.
• I instituted improved management processes, including redesigning the process for managing inbound initiatives, configured Jira for maximum efficiency, devised status reporting, and coached teams converting from waterfall to Scrum. As Project Manager, additionally performed risk management, release management, and management of project data and deliverables.

Technical Program Manager

Confidential

Responsibilities:

• Coordinate the activities of the Delivery Transform Program, which consists of seven internal scrum teams totaling 50 people, plus 11 external teams performing additional work for the program. The multi - year program is replacing the system that installs Autodesk product on client devices.
• The new system is better aligned with Autodesk marketing efforts to move customers from a maintenance sales model to subscriptions, and make installation quicker and easier for customers. The program is preparing for the initial rollout for its first product, with eventual rollout planned for 100+ Autodesk products. Key responsibilities are program cohesion, relationship management with external teams, and product team outreach and communication.

Technical Program Manager

Confidential

Responsibilities:

• Lead the Base Airframe Maintenance program thru program formation and requirements definition.
• The program i ntegrates 7 existing applications with new custom software designed to present a single application source for MRO personnel, both for operating United-run bases and overseeing work at vendor-run bases. The program also deploys tablets to airframe technicians to allow system access within the airframe.
• The project unified business processes for Repair Overnight, Long Stay Visit, and Heavy Check hangars, and replaced a collection of software applications used by the bases with a unified web UX.
• Other key factors were eliminating the remaining paper-based processes, simplifying and unifying management processes, and replacing block-mode SCEPTRE screens with efficient web UX.
• Formation of the program required an extensive ROI analysis to gain approval to proceed.

Commerce Technical Program Manager

Confidential

Responsibilities:

• Directed Confidential ’s eCommerce program, which oversaw all software engineering on the Confidential websites including web app for in-store sales.
• Initiated an overhaul of suboptimal software engineering delivery and release processes, adding techniques for roadmap development, resource and release management.
• Instituted agile practices employing overlapping development sprints (i.e. trains), and improved the use of the Jira Agile tools to build an agile software engineering process best suited to the difficult business environment.
• Trained directors, senior managers, technical leads, and team members on new agile process. Mentored project managers in eCommerce and elsewhere in the PMO.

Sr. Technical Agile Program Manager

Confidential

Responsibilities:

• Directed a $12 MM dotcom program of 100 employees and 5 teams within a high-risk, time-compressed, enterprise program to outsource online credit card servicing, and purchase authorizations, under a hard deadline to implement EMV chip-and-PIN functionality in Confidential ’s systems. On time delivery allowed Confidential ’s to avoid $50MM in charges from the credit card companies.
• Oversaw and mentored multiple project managers and team leaders. Stepped in to temporarily manage an individual project when the project manager departed Confidential ’s.
• Led the software engineering design, code and test of a complex Single Sign-On (SSO) interface with the vendor’s credit servicing User Interface (UI) in Confidential ’s desktop, mobile web, and native applications.
• Coordinated with vendor Citibank and Macys Product Managers and Marketers to increase opportunity for cross selling by integrating marketing tools that increased Confidential ’s visual footprint.
• Led multiple software engineering projects for Business Intelligence systems.
• New features allowed detailed, invoice-level analysis of in-depth analysis of customer clickstream collected by Coremetrics.
• Prepared project governance and ROI analyses, created and managed project schedules, budgets, resource plans, status reports, tracked issues, risks, and progress, and communicated with all stakeholders.

Sr. Project Manager of Software Development and Deployment

Confidential

Responsibilities:

• Led implementation of Hawaiian Airline’s Boarding Pass Scanner Project in over 20 airports to upgrade infrastructure, equipment, and software used to check in and board passengers.
• Guided contract formation in conjunction with executive management, prepared ROI analyses, managed vendors, created detailed schedules for internal and vendor staff, oversaw project budgets and schedules (including the international rollout of the new scanners), issues, and risks, including communications with all stakeholders.
• Initiated a multi-year, $5MM project to replace the SABRE Crew Tracking application with a superior Jeppesen application.

Sr. Project Manager of eBanking

Confidential

Responsibilities:

• Lead multiple projects or developed software for online banking, including extensive data conversion driven by the Wachovia merger.
• Turned around a stalled data migration project, bringing it to a highly successful on-time conclusion.
• Developed collaboration site based on SharePoint and Livelink, introducing several innovative tools for capturing and sharing information, which aided communication and improved efficiency of the project team.

Sr. Project Manager / Program Manager Employee

Confidential Networks

Responsibilities:

• Program Manager of the Service Platform Program (annual budget $5 million), which managed the work of 80 people from the IT Engineering, QA, Product Management, Networking, and Operations Departments.
• Managed multiple simultaneous software development and store deployment projects. Achieved notable success in bringing projects to successful completion on time and budget.

Project Manager Employee

Confidential

Responsibilities:

• PMO Manager for the California ISO. Supervised a PMO team of 5 performing change, issues, and performance management, financial tracking, and program status reporting for 17 interdependent projects. Program was a multi-year, $185 million effort overseeing the work of 225 workers, plus 4 major vendors.
• Program Manager at Bestbuy.com. Oversaw team of 45 with a total budget of $2.5 million. The effort made major changes to the web site’s ATG Dynamo powered browse experience, plus infrastructure changes and the introduction of new requirements and test management tools. Completion of all work prior to the annual holiday freeze was a critical constraint for the project, and we made the goal on time and under budget despite resource conflicts with many other projects.

Senior Project Manager / Senior Business Analyst

Confidential

Responsibilities:

• Managed a high-pressure, compressed timeline project to convert $400 million of on-hand inventory from legacy applications to Retek RDM. This project involved consulting with business partners on complex issues, coordinating manual processing of merchandise at the warehouses, while overseeing a related software development effort. Pressure to complete the project on time was high, as other strategic projects depended on successful completion of this project. Conversion was delivered successfully and on time. Team consisted of 7 systems analyst/programmers.
• Created and lead multi-departmental teams as part of corporate-wide effort to control supply chain shrinkage. In the first month, my new reconciliation process for outbound shipments resulted in millions of dollars in claims for merchandise lost by third party shippers, and a 15% reduction in shrinkage by the shippers after this process was implemented. Company-wide, shrinkage was reduced by 20%.
• Developed multiple interfaces between Retek Retail Distribution Management (RDM) application and legacy systems.

Software Development Lead

Confidential

Responsibilities:

• Created and facilitated a global cross-functional team to revamp the General Ledger process that tracked $50 million of inventory in 40 countries. Negotiated and proposed resolution of difficult issues such as massive inventory write-offs ($5 million in Japan alone) and added exchange-rate risks. Managed entire software development lifecycle (SDLC) of new GL module. Previously participated in project to rescue accounting department after most subsidiaries had ceased booking to the General Ledger.
• Developed software for Tandem subsidiary Spare Parts Warehousing system.