SUMMARY:

• I am a seasoned Project Manager with extensive knowledge and experience leading diverse groups of professionals to new levels of success in a variety of competitive industries, cutting - edge markets and fast-paced environments.
• I have proven communication and organizational skills with the ability to effectively interact with diverse groups of individuals in a variety of business settings. I have been involved in executive decision making and setting policies and procedures. I have been involved interdepartmentally with hiring essential personnel and the evaluation and interviewing process.
• I have managed departmental funding of special projects such as implementing and evaluating outsourcing plans, writing and evaluating requests for proposals and proposing effective solutions to customers. I am experienced with embedded systems, Wireless networks and complex network infrastructures.
• I have extensive international engineering experience and have worked with engineers from England, Korea, Japan, and China. My background is very diverse and I have a reputation of; working with and building strong teams, innovative solutions and getting the job done.

TECHNICAL SKILLS:

Management Methodologies: PMP, Six Sigma, Waterfall, Agile, Scrum, Software Development Life Cycle, Change Management

Technologies:: Telecommunications, RAN Infrastructure, LTE, NOC, Wireless Network installation, Application Software: Microsoft Project, Visio, Siterra, Oracle, Active Directory, .Net, Symantec Antivirus Corp. Edition, Exchange 2000, Exchange 2003, Lotus Notes, CRIS, Siebel, Microsoft Office Suite, MS Outlook, Quick Test Professional(QTP), Java, Jira, Remedy, Cris, Clarify, Seibel, Mobility, Power BI, Firewall software and Hardware

OS: Win NT 4.0 Server, Windows Server 2000, 2003, 2010, Windows 2000 Professional, Unix, Linux, Macintosh, Novell, various versions of Linux: Redhat, Mandrake and Knoppix..

Languages: Visual Basic, C++, C#, Java

PROFESSIONAL EXPERIENCE:

Confidential, Lenexa, KS

Program Manager

Responsibilities:

• Formulate, organize and monitor inter-connected projects
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assume responsibility for the program’s people and vendors
• Assess program performance and aim to maximize ROI
• Resolve projects’ higher scope issues
• Prepare reports for program directors
• Evaluate cellular network connectivity
• Evaluate wireless network connectivity
• Evaluate Web page design
• Evaluate consumer web interface via PC browser (Internet Explorer, Google Chrome, Firefox)
• Evaluate consumer-based interface via Android mobile browser
• Mobile Search Reviewer
• Evaluate performance of Android applications
• Provided presentations to all stakeholders.
• Managed Project Management policies and procedures

Confidential, Overland Park, KS

Project Manager

Responsibilities:

• Project Manager Confidential Sprint supporting the Ericsson OEM with hardware and software deployment for the RAN Design infrastructure team
• Managed team of seven engineers
• Provided Gantt Charts to the design, testing and deployment phases on both Windows and Unix environments
• Initiated projects in Project Management tools.
• Provided presentations to all stakeholders.
• Managed Project Management policies and procedures
• Created project forecasts in Microsoft Project.
• Provided weekly progress reports to executive management.
• Initiated new projects and provided business case information
• Planned and conducted infrastructure migration into the field.
• Communicated directly with Ericsson engineering concerning product releases and engineering support.

Confidential, Overland Park, KS

Project Manager

Responsibilities:

• Provided Project support for Samsung in construction and support of the Sprint RAN infrastructure
• Provided Quality Assurance for wireless site construction management and review.
• Managed Project Management policies and procedures
• Effectively use Excel to manage and customize for different regions throughout the United States and provided reports to effectively analyze and manage their projects .
• Provided Project status updates to Sprint on timelines, forecasts and completions
• Expert in Excel with creating Pivot table and macros to enhance functions
• Managed tower project upgrades and migrations
• Provided project advice and direction to regional and market managers
• Provided Project Management for the increased capacity augmentation project for Sprint

Confidential, Lenexa KS

Project Manager/Wireless Network Engineer

Responsibilities:

• Developed a 5 year wireless roadmap to move a commercial to a robust, industrial wireless, high-speed solution with access points and clients
• Managed the Wireless engineering budget and maintained an on-time, on-spec release of products according to the 5 year wireless roadmap
• Provided testing and supporting documentation of products integrated into the wireless implementation
• Managed the upgrade of the wireless systems
• Created a Wireless Site Survey document to be used by personnel, field engineers and technical engineers to evaluate small to large local, state and federal law enforcement agencies for feasibility and planning.
• Implemented hardware and setting to effectively implement 802.11n on the 2.4 and 5GHz bands
• Provided advanced level technical solutions for customers with existing wireless networks, VPNs and Mesh networks.
• Responsible for adherence to ITIL standards.
• Provided technical support with managing d Confidential from the Verizon LTE network to pass through WiFi access points. Ensure project and business goals and requirements are met on time and on specification.
• Provided direct technical support for complicated wireless issues

Confidential, Lenexa, Ks

Customer Service Representative

Responsibilities:

• Took inbound service support call from customers
• Provided superior customer service while adhering to set performance matrix
• Provided advanced technical support of varieties Mobile phones from major cellular phone manufacturers such as the HTC HD2, Confidential Click, Samsung Galaxy and all models of Blackberry
• Texted and evaluated Windows Mobile Operating systems for Windows phones and provided technical support to customers
• Conducted training and beta testing of the new Smart Phone products
• Provided technical support for phones that were migrated from other carriers for example the I-Phone and Ericson models) to work on the Confidential network.
• Provided timely resolution various cellular phones using CDMA technologies and rerouting the cellular backend network
• Provided backend support of the switches and towers, when needed switching the individual cellular phone access to the switches accessing our network

Confidential, Chantilly, VA

Senior Project Manager, Confidential

Responsibilities:

• Led software, electronic, and imaging development for advanced video surveillance
• Grew 5 Software Engineers and 4 Project Engineers into successful multi-disciplinary team of nine: which developed a full product line from prototype concepts of mobile products to full production in the US market Work with international companies in the development of integrated products
• Worked with Hitron based in Korea with the design and development of mobile cameras for bus surveillance systems.
• Worked with Weldex which is an Asian based company in the development of touch screen monitors that were integrated without offering for police in-car video surveillance.
• Worked with Angeltrax which is a Taiwan based video surveillance company in the design am mapping their VSM product that provides Video GPS d Confidential through an analogy output.
• Worked with integrators in Montreal, Canada in designing a mobile surveillance system for armored cars.
• Worked with Korean engineers to resolve camera artifacts.
• Conducted Site surveys for wireless implementation of WiFi and/or WiMax systems
• Indexed product line and assigned model numbers; evaluated and created d Confidential sheets, confirmed specifications, provided validation testing and regression testing of firmware performance.
• Conducted d Confidential mining to analysis customers’ needs expectations and approach to market.

Project Manager

Confidential

Responsibilities:

• Provided quality assurance for the NTSC firmware release of product for all DVRs
• Provided evaluation of RFPs and recommend integrated solutions as well as cost analysis and feasibility.
• Tested and validate releases for the Dedicate Micros Mobile products.
• Provided direct support and development of the project with North American Bus Industries which was a 1.2 Million dollar project by training to their engineers concerning installing and setting up of our product.
• Completed a 2 million dollar project with the Los Angeles Transit Authority to install 500 DVRs.
• Provided Certification training to partnered companies to installation of the Confidential integrated mobile solutions.
• Managed validation of firmware releases for Confidential Inc. DVRs
• Provided testing of NSTC base implementations.
• Created test templates to meet testing requirements.
• Bridged communication between developers and validation testers.
• Ensured Validation team testing complied with ISO 9000 requirements.
• Responsible for implementation of ITIL standards.
• Introduced the implementation of the Software Development Life Cycle to the validation team and established timelines to implement testing.
• Provide documentation and feedback to the development team and reconciled progress.

Confidential, Fredericksburg, VA

Manager Technical Support

Responsibilities:

• Managed superior technical support levels for a team of 24 software support Engineers
• Implemented new training strategies for all levels of support representatives.
• Managed testing and analysis using Test Director, Quick Test Professional (QTP)
• Developed strategic relationships with internal and external technology providers and vendors.
• Worked in the testing lab on a Unix server managing, file-transfer programs, remote logins
• Tested software products on Linux computer installed on a multi-platform network to evaluate functionality.

Confidential Reston, VA

Telecommunications Software Engineer

Responsibilities:

• Provided service, repair and testing of telecommunication equipment.
• Provided IDEN testing, Drive testing, as well as multi-channel digital analyzers.
• Provided analysis for call connectivity and push-to-talk technologies for Nextel
• Monitored and maintained proper frequencies and assured proper chip encoding for GSM and PCS transmissions.
• Managed d Confidential using Oracle to produced reports and accurately evaluated trends.

Confidential, Springfield, VA

Software/ Hardware support engineer/ Help desk Administrator

Responsibilities:

• Managed helpdesk, maintained and monitored between 100 and 175 workstations
• Performed NOC duties such as: managing profiles, administering workgroup, troubleshooting and resolving agent issues
• Managed scheduling to fit call volume
• Managed the updating of systems, installing software and drivers
• Provided frontline support for network and technical issues
• Managed the IVR system.