SUMMARY:

• Senior Information Technology Professional experienced in leading large and complex IT projects.
• Demonstrated successes leading multi - phase projects delivering and improving IT systems, infrastructure and processes in healthcare, retail, technology, manufacturing, public utilities and .
• Skilled at building, motivating and leading highly productive technology teams with emphasis on cost-effective IT services aligned to business needs.
• PMP Certified
• ITIL Certified
• Project and Program Management
• Process Development and Improvement
• Budget and Expense Management
• Vendor and Contract Management

PROFESSINAL EXPERIENCE

Confidential, Austin, TX

S r. Project Manager

Responsibilities:

• Led projects from charter to closure. Developed and maintained extensive formal project artifacts
• Built and led an integrated project team with State of Texas counterparts
• Developed and managed project WBS and schedule to achieve SOW deliverables
• Provided continuous and consistent communications to internal and Customer stakeholders
• Conducted extensive Risk and Issue Management and Mitigation throughout life of projects

Confidential Dallas, TX

Project Manager

Responsibilities:

• Managed a portfolio of over 40 Cisco network and Unified Communications implementation projects for a major Texas health care provider.
• Achieved momentum on stalled projects and set pace to meet the Client’s expectations.
• Developed detailed implementation plans. Coordinated resource assignments and hardware logistics.
• Provided continuous and consistent customer and team communication.
• Performed ongoing budget management and reporting.
• Utilized SAP CPM for project and budget management, and hardware shipping.

Confidential, New Braunfels, TX

Senior Project Manager

Responsibilities:

• Led multiple business technology projects for Confidential, a $5 billion public company and the largest network of commercial truck dealerships in the US.
• Led a multi-year Rush Unified Communications project that deployed a private cloud, 6000 endpoint Avaya VoIP network serving 160 corporate and retail locations in the US.
• Created 22 regional Rush Contact Centers that generated $325 million in annual revenue.
• Responsible for all program and project management areas including budget, planning, scheduling, stakeholder communication, vendor and team management.
• Managed the $6m capital project budget
• Developed and maintained a multi-year project roadmap and integrated rollout project schedules
• Built and led cross-functional technical project team including internal staff and vendors
• Acted as primary contact for executive stakeholders
• Launched and led a Contact Center expansion and improvement project including implementations of Avaya Oceana and Workforce Optimization.

Confidential, Austin, TX

Manager of IT Infrastructure

Responsibilities:

• Built and led a high-performing technology team by recruiting superior technical and team leaders, setting clear roles and responsibilities and establishing high levels of accountability. The team consistently exceeded expectations for technical strategy, project delivery and operations support.
• Led wholesale transformation and modernization of LCRA’s IT infrastructure.
• Standardized and virtualized core server, storage and database architecture resulting in rapid system delivery and significant hardware and support cost savings.
• Directed multi-year IT capital improvement projects on-time, on budget and with documented results
• $4M upgrade of three Enterprise Data Centers providing uninterruptible redundant power and 10 years growth capacity to mission critical systems.
• $2M network rearchitecture and upgrades improving reliability and performance to data centers and all sites and users.
• Developed IT budget planning and management processes to secure IT funding, provide accurate forecasts, and achieve annual budget reduction challenges.

Confidential, Austin, TX

Director of Operations Planning and Information Technology

Responsibilities:

• Developed long term roadmaps, quarterly planning cycles and formal project management methodologies to enable prioritization, funding and completion of key Operations initiatives.
• Led projects to open/expand data centers in the US and UK.
• Rebuilt and modernized aging company IT infrastructure including converged Cisco VoIP, video and data network, Active Directory, MS Exchange, mobile and wireless networks, and videoconferencing.

Confidential, Austin and Dallas, TX

Senior Manager, Corporate IT

Responsibilities:

• Led the internal IT team for the Wayne Division in Austin.
• Led successful implementations of enterprise-wide Avaya VoIP, web, audio and video conferencing services to connect and align employees across North America.
• Reduced annual telecommunications expenses by $1.2M through contract renegotiations and consolidations.

Confidential, Austin, TX

Director

Responsibilities:

• Led the largest capital technology project in the company’s history to design and build a nationwide private voice and video network. The $1.5M project included the implementation of contact center technology for confidential.
• Reduced IT operating expenses $2M annually through contract management and negotiation.