SUMMARY:

• Over 17 years of IT experience with expertise spanning across program & project management, release management, change management, application development, software testing & service operations
• Expertize in handling large projects requiring strong cross - team collaboration
• Strong knowledge of software development processes, including Agile/Scrum methodologies
• Working with customers and partners to identify and prioritize features and capabilities
• Excellent interpersonal and technical problem-solving skills
• Working extensively with geo dispersed teams within a global delivery model
• Strong organizational and communication skills.
• Experience in audit related projects and working as a liaison between the biz-ops and auditors

PROFESSIONAL EXPERIENCE:

Confidential

Technical Solutions Manager

Responsibilities:

• Create a method of change management including ownership of a documentation, communication plans, process, etc.
• Establish, plan, and execute major milestone reviews and decision gates to complete the program and project life cycle.
• Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution.
• Manage and track team velocity and other KPIs in relation to the plan and published progress reports.
• Build relationships seek out strategic relationships that will increase team output, process accuracy, improve time to market and customer experience. Leverages the capabilities, insights, and ideas of others. Demonstrates trust.
• Facilitate creation of work breakdown structures, develop and update project schedules/plans with actual and forecasted deliverables and manage deviations from plan. Analyze validity of schedules submitted by outside parties contributing to the project. Distribute schedules in various formats and detail to suit different users or audiences. Monitor actual project progress, compare to baseline and report progress against schedule. Document, obtain approval, and track all changes in project parameters. Produce detailed reports and notifications as appropriate and communicate project status to respective stakeholders and project sponsor.
• Identify Risks in projects and use proven release management techniques to assess and mitigate. Facilitate project risk reviews and appropriate mitigation. Forecast the impacts on schedule of proposed changes and report impact to project team, sponsor and management.
• Attend and/or host management and project team meetings as required keeping the project team informed and progressing including project reviews with stakeholders as necessary to perform ongoing assessments on the progress of projects.
• Support Confidential and be responsible for the orchestration of testing and preparations of implementation of code deployments to IT Production environments.
• Deliver presentations to large and executive audiences, act as liaison and gatekeeper between all functional groups.
• Coordinate all deployment activities and ensure each release is deployed on time and with quality.
• Coordinate and facilitate concise but effective meetings required to ensure deployment readiness and lead issue resolution across the departments and teams.

Senior Technical Program Manager

Confidential

Responsibilities:

• Set up Project Manager Meetings. Check release plan regularly for project manager and project updates or changes in engineering and 3rd party. Gather Business validation information such as duration, Business validation point of contacts, If the project is deploying dormant how they plan to deploy dormant, risk and concerns. Act as an overall watchdog looking for inappropriate PM behavior. Explain the role of Confidential, SIS prep and NOD bridges. Communications with the command center during NOD and when they complete their validation
• Set up Team Touchpoints. Have an agenda; Timeline, risks, bridges and conference rooms, upcoming project changes, mock deploy, bring additional topics as needed based on what is happening in RCM etc. Take notes for action items. Please make sure the conference rooms are updated in the invite and notes taker is assigned.
• Create Notification and communication plan for all stakeholders
• Release Deck preparation
• SharePoint readiness for every release- Status page, Issues log (applications, projects)
• Schedule lessons learned with the project managers post release.
• Clean up the release plan. Group by application support team. Separate tracking only, engineering, and 3rd Party. Research odd applications.
• Release Plan Updates. RD Managers, PMs and dev send out email to Release Plan Updates mailbox if there is gap between what they track and what is committed in RP.
• Understand what each project is delivering for the release. Including newly added projects, excluding OPEX. Understand which projects are dormant and how they plan on deploying their functionality.
• Attend Weekly EPO touchpoint calls if any. Document status, risks and concerns.
• Responsible for the orchestration of new code deployments to the IT Production environment for a variety of applications
• Applications ownership Middleware (Tibco, RSP, PCF micro services, Deep.io, Apigee, DSPA), JPayment/ Payment Micro services on PCF, SIVR, O’s (OES,OIM,OID,OAM), Streamline, HSO, Customer Hub, Sentry XML, Tidal, SFG, MetroPCS, Wholesale Netcracker Genesis
• Plan and coordinate all deployment activities and ensure each release is deployed on time and with quality
• Identify and coordinate supporting resource(s) for deployments
• Identify release risks and manage the tasks necessary to mitigate each risk and facilitate issue resolution
• Coordinate and facilitate concise but effective meetings required to ensure deployment readiness and lead issue resolution across the departments and teams
• Possess in depth knowledge of the existing operational components, systems and application dependencies
• Provide reports and critical detailed timelines to facilitate software planning to all impacted parties.
• Interface with teams responsible for providing information and changes to existing software or new software applications (business analysis, project mgmt., development, testing, release management and applications support)
• Coordinate and facilitate meetings to keep abreast of detailed release content
• Responsible for documentation for all phases of the Confidential Release process (Pre-Release, Night of Delivery and Post Release)
• Create Short Interval Schedule (SIS), and track release content and successfully deliver for around 100+ Night of Deployments including Billing, Non-billing, off releases, Failovers, Device Launches and offers.
• Develop lessons learned documentation and implement improvements
• Act as liaison & gatekeeper between all functional groups
• Handle Bug & Maintenance process for Confidential efficiently and effectively to capture all OPEX efforts
• Work closely with development and testing teams to gain and maintain environment versioning information, such as application version, OS version, and versions of other third party tools
• Proficient in Reporting needs for the team for releases including Device Launches
• Track and monitor Change Board and Remedy requests

Confidential

Program Manager

Responsibilities:

• Owned development, rollout and enhancement of Business Intelligence (BI) Analytics module of Oracle’s premier customer support application, My Oracle Support (MOS)
• Responsible for integration of various modules developed by individual teams
• Managed a team of globally dispersed resources
• Key contributor in coordinating efforts of business, solutions, development, systems and support teams
• Product was released on schedule and under budget even with additional scope to accommodate late user requests
• Ensured that PMO and stakeholders were provided appropriate communications and status reports
• Successfully moved the team from legacy development model towards agile methodologies

Global Applications Lead

Confidential

Responsibilities:

• Lead for production support of highly visible support customer portal My Oracle Support
• Accelerated closure time of tickets by implementing process improvements in development cycle
• Drive requirement gathering exercises that often involved communication with external users
• Triaged and prioritized user requests
• Communicated on outages and roll-outs to end customer groups
• Worked with business, development and executive teams to ensure that customer satisfaction remained in focus till the end of support period for legacy applications
• Mentoring resources globally by providing on process and technologies

IT Senior Consultant

Responsibilities:

• Handled issues related to Metalink application which is the premier web support service
• Ensured 24/7 availability of the application to global customers
• Prepared detail design and test plans, and resolved technical and design issues.
• Testing new UI’s and modules
• Log, view, access and monitor technical assistance requests online.
• Owned those Service Requests that involved d Confidential base changes

Confidential

Software Development Engineer

Responsibilities:

• Implement supply chain modules for the client
• Development of RICE (Reports, Interfaces, Conversions and Extensions) components for North America, UK, Japan, APAC and Hong Kong
• Customizations using client specific tools and concurrent programs.
• Requirement gathering, business processes mapping and gap analysis.
• Prepare Unit test plans and detailed design
• Coding, resolve technical and design issues, code walkthrough and unit testing