Senior Project Manager Resume Houston, Texas - Hire IT People

SUMMARY:

I have an extensive background with Services. I have managed numerous service - related projects and have helped drive many service-related products to market.
I have many years of experience in the computer industry with an emphasis on Customer Services after spending many years in both Compaq and HP’s support organizations.
I am an extremely motivated and dependable individual who thrives in a collaborative team environment and possesses a strong commitment to customer satisfaction and success.
Business Development Staff Management Client Services
Contact Center Training Communication Executive Presentation
Account Management Process Improvement Analytical Skills
Budget Management People Management Customer Relationship
Conflict Resolution Delivery Services Digital Transformation
DAAS MS Project ServiceNow CSM/FSM

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Senior Project Manager

Responsibilities:

New Service Introduction- Project Manager for service introduced in the Commercial Personal Systems organization across North America.
Lead Regional Program Manager for ServiceNow ITSM integration and customer onboarding, creating automation, driving cost reductions, improving contact center efficiencies, and enhancing gross margins.
Managed project schedules, budgets, and resource allocation plans with MS Project and Program based tools.
Coordinated Web based digital ticketing systems, moving from manual email-based system to more automated cloud-based infrastructures in ServiceNow.
Managed third party Service Integrator teams and onboarding teams. Matrix Managed teams of configuration managers.
Familiarity with the ServiceNow CSM and FSM workflows and tools.
P&L Management with ITSM improvements gaining over $52M in projected savings over 3-year project
Communicated program plans, proposals, and results, and negotiated options at management levels.
Interacted with high-level Individual Contributors, Managers and Program Core Teams members and external partners.
Agile Scrum methodology used in ServiceNow integration.
Familiarity with ServiceNow’s IT Business Management resource as it related to Project Portfolio Management. This was used to track our agile delivery.
Responsible for story creation based on internal needs from within HP’s internal SAP infrastructure; ordering, financials, leasing d Confidential, everything needed to manage assets and connect to the ServiceNow architecture.
Ability to create a Project Plan, Cost Analysis Report, Proposals
Experience with negotiating and writing contracts with technical development vendors for project work

Confidential, Houston Texas

Senior Project Manager

Responsibilities:

Project manager for D Confidential Center Migration in HP Enterprise Services division
In-depth understanding of the engineering development process in support of building d Confidential center solution offerings.
Program Environment Managers for HP’s managed service contracts throughout the Americas, managing operational Service Level issues. Tracking Service level agreements and working in a customer facing role to address service level reporting.
Transition Manager for the contract with the Department of Defense-Defense Logistics Agency, contracted to DISA (Defense Information Systems Agency) to provide a seamless transfer of D Confidential Center responsibilities.
Managed billing issues attached to our monitored daily, weekly and monthly service levels.
Actively drove cost savings and account delivery profitability by automating as many day to day task as possible.
Served as the Incident, Configuration, Asset and Problem Manager. Monitored, tracked and prioritized selected incidents, categorized problem tickets and tracked resolution working with cross functional teams.
Managed a matrix team of Service Advisors and other resources.

Confidential, Texas

Senior Program Manager

Responsibilities:

Contracted to provide Project Management to HP’s DOD/DLA contract, working as a liaison between Transition and Sustainment. I was responsible for reporting, monitoring server availability, and executing customer ticket requests.
Primary responsibilities included the management of a group of PeopleSoft/Oracle D Confidential base Application Specialists to provide 24/7 services to Confidential ’s PeopleSoft E-center Hosting within the Technical Services Group.
Simultaneously managed the reporting function for Confidential ’s PeopleSoft Hosting E-center facility maintaining all records for Systems status and providing daily, weekly and monthly service level reports in accordance with HP’s SLA with PeopleSoft.

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Senior Project Manager Resume

Houston, TexaS

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