IT Project Manager / Voice Engineer Resume

SUMMARY

Technical Project Manager and Voice Engineer skilled in leading multiple concurrent infrastructure integrations and voice implementations within large Confidential environments. 8 + years of Information Technology Project Management.
Exercises independent decision - making abilities in evaluating technology problems and creating manageable solutions.
A team player with effective interpersonal and communications skills, adept at building productive relationships and building rapport with a diverse set of individuals

PROFESSIONAL EXPERIENCE

Confidential, Ballwin, MO

IT Project Manager / Voice Engineer

Responsibilities:

Manage schedules, project assets, resources and overall initiatives to ensure requirements and project delivery are clearly communicated and executed upon.
Managed IT infrastructure initiatives to support new acquisitions and integrations for over 250 eye care practices across the US.
Managed 10-20 concurrent network and VoIP integrations connecting eyecare practices to the ECP domain.
Developed and implemented processes to identify needs and requirements including site surveys, floor plans, cable management, electrical requirements, network physical layout.
Establish and managed budgets throughout SDLC Lifecyle, ranging between $50K to $1M.
Collaborate with senior management, project sponsors, stakeholders and resources to define the project scope and objectives.
Determine skills and resources needed across the project to effectively deliver a successful result based on scope of work and project goals.
Manage relationships with internal and external cross functional support teams in IT, Operations, Support, Marketing and Finance organizations.
Vendor negotiations, selection and management for external work required to complete objectives and deliverables.
Worked with internet carriers such as ATT and Spectrum to discuss band width and the best options available for the organization.
Organize and plan daily and weekly status meetings with project owners and stakeholders.
Provide effective communication throughout SDLC.
Actively monitor scope creep to foresee potential problems and identify solutions to manage them in advance.
Use of MS Project and Service Now to develop and maintain detailed project schedules.
Solid working experience with Avaya telephony infrastructure
Working knowledge of voice network & transport protocols.
Defined and wrote auto attendants, call queuing vdns and vectors for the call center environment; call routing, queuing, MoH, IVR. ed special bonus for discovering over $100,000 per month of telephony services no longer being used.

Confidential, St. Louis, MO

IT Project Lead

Responsibilities:

Planned and managed a $1.5M, 18-month project for the implementation and deployment of changing 6000 Avaya digital phones to Avaya VoIP telephone sets in 42 WU buildings on the St. Louis campus.
Coordinated and managed site surveys for all buildings.
Developed work plans, schedules, project estimates and resource assignments.
Lead and managed a team of three installation technicians to perform site surveys and install new IP Phones.
Created user documents and assisted users with learning new Avaya IP phones.
Managed project budgets and ordered all equipment.
Responsible for project tracking, analysis and reporting to project owner, stakeholders and senior management.

Confidential, St. Louis, MO

Project Implementation Manager/Sr. Voice Engineer

Responsibilities:

Designed, implemented and provided support for MetLife’s organizations global systems voice infrastructure.
Lead system administrator for Avaya Communication Manager. Designed and configured call center VDN’s and vectors to support call routing.
Provide technical solutions to meet the business requirements and propose cost saving initiatives.
Developed, planned and managed implementation of complex telephony projects
Track project status and manage resource initiatives to mitigate issues and risks.
Responsible for call center CMS systems upgrade and consolidation consisting of six CMS systems to V16.
Experienced in Avaya Aura Call Management System, Centre Vu Supervisor, Modular Messaging, Avaya IP Office Systems, Avaya One - X Communicator.

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