SUMMARY

• Over 20 years of experience progressive leadership of technical teams in IT infrastructure and full life cycle software development and web development initiatives, mergers and acquisitions, data centers, health insurance and financial industry. A competitive, persuasive communicator with the ability to ascertain C level objectives and to assemble a technical team to achieve those goals. Experienced in mergers and acquisitions, and security risk and compliance.
• Motivating staff to peak performance levels.
• Proven record of initiative and success in software development, writing, and project management within environments from small projects to large scale IT infrastructure mergers and acquisitions.
• Ability to work well with stakeholders, providing technical updates in layman terms, and business initiatives to technical teams.

AREAS OF EXPERRTISE

• Technical Writing
• Business Analyst
• Project/Program Management
• SDLC
• Mergers and Acquisitions
• Excellent presentation and communication skills
• Resource Management
• Risk Management
• Clarity
• Banking applications
• Sharepoint, Confluence, JIRA, SQL, Java
• Sizing/Forecasting/Financial Reporting
• Risk Management
• Strategic Planning and Problem Solving
• Clarity
• SalesForce
• Disaster Recovery/Business Continuity
• COBIT and SOX audit
• Oracle upgrades
• Microsoft Suite, Microsoft Project
• Data Center Infrastructure Refresh
• Firewall Maintenance
• Agile and Waterfall Methodologies

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Technology Project/Program Manager

Responsibilities:

• Managed up to 9 projects simultaneously under Wholesale for application compliance and enhancements with Agile and Waterfall project teams. Responsible for end to end project management including funding, resource management, business requirements, as well as project and financial plans.
• Coordination with CIOs across the enterprise, their respective development teams, test plans, test scripts, IST and UAT testing, financial and status reporting as well as vendor management. Multiple lines of business were involved in all projects. Identified risks, interdependencies between applications and other projects in flight.
• Scheduled quarterly releases and monitored deployments to support application teams to get application changes into production on time and on budget. Managed vendor SOWs, billing, and making sure they were on track for delivery. Excellent communications skills with stakeholders relaying technical terms in layman’s terms, and business understanding to technical teams.
• Managed Agile and Waterfall hybrid teams and testing teams to implement and enhance applications that provided a means to detect and remediate code defects in applications more efficiently and meet security risk and compliance ordinances.
• Responsible for overseeing the upgrade of functionality and backend system software for a web - based check verification application.
• Managed build out of an application to integrate with Hogan and other core banking applications for sanctions screening.
• Managed developers to ensure proper web application audit documentation was developed, including SLAs, Visio architectural diagrams, database scheme, programmer’s guide, test scripts, security plans.
• Produced project plan, monitored developers upgrade progress, made reports to management.
• Assisted with test cases scripts and end to end testing.
• Assured disaster recovery and business continuity preventative measures were followed during upgrade process.
• Responsible for maintaining resource, equipment, and vendor budgets. Managed budgets from $250,000 to 11 million with monthly forecasting.
• Existing banking application upgrades and enhancements
• Managed Confidential /Wachovia merger across multiple business lines, and application integration and systems refresh and build out projects in relation to Wells. Application mergers including development, test plans, test scripts, IST and QA testing.
• Managed multiple lines of business individual budgets which included all resources, vendor and equipment expenses to roll up to one total budget of $11 million dollars. Kept budget within the 1% variance. Coordinated business stakeholders and translated needs to application and network teams. Followed EPM project management methodology for deliverables which mirrors PMI standards; throughout the project life cycle, meeting documentation requirements and change management procedures in accordance with the enterprise. Responsible for project status and monthly financial reporting.
• Oversaw scope, budget forecast, business requirements, project planning, and execution of projects.
• Retiring and replacement of old infrastructure equipment
• Managed data migration projects; build out of servers and connectivity, telecom refresh, and business application integration projects.
• Managed concurrent projects involved with migration of 8,300+ PVC-Frame Relay circuits (5300 sites) to new MPLS-PIP circuit environment at admin & retail locations.
• Conducted discovery meetings to confirm business unit requests for firewall rule changes to meet security and risk compliance ordinances as well as managed upgrade implementations at multiple data centers (up to 23 projects). Budgets varied up to $500,000 to 1 million dollars. Managed monthly forecasting and reporting.
• Maintained business continuity and disaster recovery procedures when implementing changes and ISO security risk assessments.
• Adhered to change management procedures as required.
• Provided an infrastructure to facilitate relocation of servers and data migration projects throughout the enterprise. This would include documenting proven methodologies and tools that would ensure repeatable migration results.
• Responsible for interviewing vendors and deciding on migration tools for the enterprise. Conducted technical assessment with engineering to get approval of these migration tools.
• Management of project team resources, scheduling meetings, providing supporting documentation, and following up on assigned tasks.
• Provide slide presentations for stakeholders.
• Assuring migration projects have sufficient storage and BCP failovers in place and meet network security requirements prior to moves.
• Assured security risk compliance policies were followed regarding data migration.
• Assured disaster recovery and business continuity preventative measures were followed during upgrade process.
• Managed budget up to 1.2 million dollars with monthly forecasting.

Confidential, Phoenix, AZ

Project/Program Manager

Responsibilities:

• Managed relocation of hosted and non-hosted customer servers to another location in data center. Coordinated scheduling with customers, telecom provider, and engineers for timely server reconnection.
• Managed project plan and oversee decommissioning of applications to separate the insurance entity from the Club entity so they can operate independently
• Shared data had to be separated and entered into a new system on the Club side
• Coordinated meetings between the two entities and their technical teams
• Reported to PMO and executive stakeholders on both sides
• Submitted RFI and RFP vendor requests for new enterprise tool
• Waterfall and Agile methodologies including IST and QA testing.
• Financial reporting

Confidential, Phoenix, AZ

Project/Program Manager

Responsibilities:

• Proposed and received 4 year funding of $4 million dollars for staffing and development of a disaster recovery center.
• Managed multiple infrastructure projects concurrently, managed resource and equipment costs, reporting weekly and monthly forecasting, and weekly financial reporting - budgets up to 1 million dollars

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Interviewed technical personnel and gathered information to produce design documents, Java API guides, user and programmer and engineering guides.
• Worked with architecture and development teams on this web based customer infrastructure, re-engineering project. Responsible for producing detailed network design, system configuration, and Siebel database schemas.
• Supported full life cycle software development project at the application server level.
• Determined processes that were candidates for possible patents and produced patent disclosures for these processes.
• Worked with several business centers to determine their needs for the application. These business centers included Credit Card Services, Private Banking, Consumer Banking and several other business sectors.
• Assured disaster recovery and business continuity preventative measures were followed during upgrade process.
• Tools: Microsoft Office, FrameMaker, Visio, Adobe Acrobat, PowerPoint, Proposal Writing, knowledge of internet, and web appliances, networking protocols and server load balancing. Information Mapping protocol, HTML, Adobe Acrobat
• Platforms & Technologies: Java, SUN Jini, Websphere, Siebel, Apache Soap, Data Dictionary, and Patents, SUN, NT, Cisco, Unix, LAN/WAN, Firewall. Data migration- SQL, Siebel, Oracle. Participated in and documented conference on Disaster Recovery and presented development documentation to meet SOX compliance

Confidential

Project/Program Manager

Responsibilities:

• Created Visio diagrams to illustrate process flow and procedures. This tied into review for HIPAA compliance issues.
• Plan for data migration for backup.
• Documented network security and firewall security procedures and change management.
• Created documentation for a Citrix based system.
• Created Memos of Understanding contracts to outline responsibilities to the various business lines that were supported by Network Services.
• Created handbooks with basic procedures for new network personnel.
• Created procedure manual for network security.
• RACF Secure ID documentation. Documented security procedures for adding and disabling RACF ID tokens and access to Citrix web system.
• All documents reflected adherence to HIPAA requirements.
• Disaster Recovery documentation for Citrix, Middleware, Application and O/S groups. Created test scenarios for system testing.
• Assured disaster recovery and business continuity preventative measures were followed during upgrade process.

Confidential, Atlanta, GA

Project Lead

Responsibilities:

• Responsibilities included interviewing technical departments to identify gaps needed to be remediated.
• Created visio diagrams to illustrate infrastructure and determine process flow and existing procedures for development. Responsible for producing workflow diagrams and accompanying documentation for AS400 Change Management, Peoplesoft Change Management, Disaster Recovery and Network Security policies and procedures to fulfill SAS -70 audit requirements.
• Prepared COBIT documents for Sarbanes-Oxley documentation for auditors and for testing.
• Reported findings to Chief Financial Officer.
• Prepared test plans to test controls on system.
• Tools: Microsoft Word, Excel, Visio, Adobe Acrobat
• Platform: AS400, PeopleSoft

Confidential, Charlotte, NC

Business Analyst/Technical Writer

Responsibilities:

• Interviewed technical personnel and gathered information to produce design documents, Java API guides, user and programmer and engineering guides.
• Worked with architecture and development teams on this web based customer infrastructure, re-engineering project. Responsible for producing detailed network design, system configuration, and Siebel database schemas.
• Supported full life cycle software development project at the application server level.
• Determined processes that were candidates for possible patents and produced patent disclosures for these processes.
• Worked with several business centers to determine their needs for the application. These business centers included Credit Card Services, Private Banking, Consumer Banking and several other business sectors.
• Assured disaster recovery and business continuity preventative measures were followed during upgrade process.

Confidential, Atlanta, GA

Project/Program Manager

Responsibilities:

• Created full inventory of all servers and applications, ip addresses, physical box locations and cable labeling for data center. Also provided telecom circuitry map including frame relays.
• Wrote Technical Support guide identifying key personnel to be contacted in the event of failure of a system or application.
• Created disaster recovery plan by identifying critical applications, and system network failure scenarios. Determined where redundancies existed between servers, firewalls, TCP/IP.
• Create documentation standards, convert documentation into new template and load to central repository in Domino Doc.
• Created installation guide for Red Hat Linux 8.0.
• Recovery Checklists for Oracle Database and Unix/Web Hosting.
• Created documentation of the data warehouse.
• Online help, intranet, and user guides.

Tools: Microsoft Office, Domino Doc, Visio, Word, Information Mapping, Adobe Acrobat, HTML

Platforms & Technologies: AS400, NT, Unix, Cisco routers and switches, Dell, Red Hat Linux 8.0, WebSphere, Oracle, Frame Relays, Solaris, IBM ISeries, LAN/WAN, Firewall, web based real time auctions.