P R O F E S S I O N A L    H I S T O R Y
2001 Confidential, Salt Lake City, Utah

1. Provides facilitated training to Law Enforcement and Homeland Security organizations spanning a wide range of subjects including Microsoft Office, Presentation Skills, and Legal & Liability Risks.
2. Created Training Plans and curricula for numerous courses for the adult learner.
3. Developed software specializing in the detailed and sophisticated analysis of crime.
4. Uses Visual Basic, XML, and web technologies to link mobile field personnel to Records Management System.
5. CCTV and Access Systems recommendations and installations.
6. Provides ongoing technical and customer support for applications maintaining less than 24 hour resolution.
7. Reduced officer engagement time during encounters by 50% using custom developed application.

2008 – 2012         IT Manager Confidential,Utah

1. Transition Team Member for brand new Police Department resulting in a 95% paperless environment for Records, Evidence, and IT components for new Department.
2. Provided training to all levels of employees on various topics ranging from legal to technology programs.
3. Established secured VPN environment using LAN, WAN, and mobile communications.
4. Managed City Information Technology platforms including implementation of new ERP software for Accounting, licensing, and HR software from Microsoft Dynamics to Caselle Clarity on-time and on budget.
5. Migrated servers operating systems and e-mail with zero downtime for affected employees.
6. Created and maintained Disaster Readiness Plan and project manager for FEMA pilot study of Disaster Ready IT Team (called NetGuard) featuring a mobile response vehicle for IT reconstitution at remote, mobile sites.
7. Consulted with District Attorney’s Office as an expert on automation and workflow for paperless processes.
8. Created and maintained web-based productivity system showcasing individual performance.
9. Responsible for eDiscovery of subpoenas and public information requests across file and e-mail systems.
10. Selected and managed access control system, alarm system, and remote monitoring systems.

2005 – 2008 IT Manager, Confidential,
Utah

1. Managed department information technology including initial deployment to field resources.  Supervised the day-to-day use of computer equipment and software resources for Department and City including Microsoft Exchange, Windows Server, and Records Management Systems for police and accounting.
2. Conducted Internal Affairs investigations including those of a criminal nature against Officers.
3. Created a web-based Performance Evaluation and Employee Review System for field personnel and supervisors.
4. Developed and delivered assorted training programs for adult learners on varying topics including hands-on technology skills and computer applications. 

2001 – 2002 Director of Customer Service & Strategic Manager Confidential,Utah

1. Responsible for company project management, hardware/software implementation, and ongoing support personnel. Directed staff in the successful installation, maintenance and support of various information technology projects including records management systems, computer aided dispatch, and state-level repositories.
2. Provided consulting expertise to National Incident Based Reporting System projects for various state-level agencies.
3. Refined sales, marketing, and support strategy of engagements by creating support teams for customer sites.
4. Managed strategic partnerships with other companies including IBM, Microsoft, and Oracle.
5. Responsible for the sale of software to the largest police agency to ever procure off-the-shelf solution to RMS.
6. Restructured sales organization for maximum utility resulting in higher customer satisfaction.

               
1997 – 2001         NIBRS Program Manager, Confidential,Sacramento, California

1. Assisted FBI in reviewing Federal, State, and local agencies’ compliance with the National Incident Based Reporting System.  Made recommendations to FBI and CEOs of agencies via personal interactions and written reports.
2. Traveled nationwide providing information technology, business process re-engineering, and process improvement consulting for the Federal Bureau of Investigation, Bureau of Justice Statistics, the National Institute of Justice, the U.S. Department of Justice, various States, the 12 largest U.S. Police Departments, and hundreds of local agencies.
3. Provided expert technical evaluation of requests for proposals involving enterprise applications, server technology, transmission protocols, staffing decision, and remote environments.
4. Developed premier training program and trained analysts all over the United States on the sophisticated statistical methods for crime reduction.
5. Served as mediator to rescue failing projects as liaison between agency representatives and commercial providers.
6. Partner with IT specialists to conduct total life cycle hardware and software analysis, evaluate management practices, compile data, create process mapping, formulate process improvements, and initiate IT solutions across multiple areas.
7. Prepared clear, concise, and well-written technology assistance reports/feasibility studies used by senior management.

1990 – 1997Project Manager, Confidential,DC

1. Served as a Project Manager and primary change agent for the business process re-engineering of the agency, a $2 million project resulting in reduced processing time of 68%, decreased reporting time of 50%, and produced more than $10 million in savings via process and IT change.
2. Interacted closely with the IT Director to incorporate process improvements across multiple department areas.
3. Reduced eight hour analytical process to a single “mouse click” and improved the accuracy of analysis and dissemination by creating and implementing courseware for geographic information system software.
4. Performed process mapping, compile complex data, and introduced automation procedures that decreased report processing time up to 90%.
5. Assigned to the Office of the Chief and Assistant Chief of Police. Served as a crucial project liaison with outside consulting services including Booz-Allen Hamilton and Perot Systems.
6. Utilized highly adaptable project management skills to oversee the upgrade of all computer systems and modernize the department’s geographic information system.
7. Supervised the Tactical Crime Analysis Unit where 18 analysts used sophisticated analytical techniques to predict future crime trends and series to secure the public.
8. Setup and configured local and wide area computer networks, conducted extensive user support, and used RDBMS programming skills to reduce 2-hour daily analysis reports to just 45 minutes.
9. Redesigned the Command Center used during the 1993 and 1997 Presidential Inaugural including creating and implementing network and infrastructure design.  Served as Command Center Commander during those times.

E D U C A T I O N    &   A D D I T I O N A L   L E A R N I N G
•             BS – Management  (2012)