Professional Summary

Innovative Project Manager that leads complex, multi-functional teams in the development and implementation of strategic solutions that increase efficiency, exceed projected ROI, and enhance customer satisfaction and overall company bottom line with over 11 years of experience. Analytical leader who uses logical models to solve complex project issues, and produces mitigating strategies to deflect project obstacles. Excellent communicator to stakeholders and customers that presents clear, actionable technical and business process solutions. Expert consensus builder and negotiator who will rapidly communicate project value to senior management, development teams and non-technical stakeholders. Vendor and logistical management experience for remote implementations of technology. Milestone-driven professional consistently hits the finish line on time and on budget yet with experience in turning things around once trouble ensues. Specialize with healthcare technology requirements for regulatory requirements from governing agencies: Medicare, Medicaid experience. Added bonus: experience project management professional with business conversion initiatives.

Skills

Work History

Business Process Development Manager,

Confidential

• Analyze existing business processes and replace with more efficient, streamlined business processes
• Convert business from sole proprietorship to LLC
• Convert all financial, business practices over to LLC best practices format
• Establish 3 additional LOBS, including residual revenue generating initiatives
• Establish protocol for legal issues and taxation issues
• Handle all insurance claim issues, including customer resolution efforts and coordination between warring insurance agencies.
• Negotiation of all customer compliant and vendor compliant issues, documenting future protocol based on Lessons Learnt Reports.

Manage financial projections for 2014 and future projections for 2015.

Establish marketing effectiveness tracking campaigns for all advertising dollars.

Proposal of future advertising campaigns to generate significant lead generation growth of at least 200 .

Establish business credit lines with vendors that allow for a 25 of cash savings, while establishing business credit for the company.

Sub-contractors management, as well as materials logistical project management.

Management of all corporate documents, and make sure all necessary government and legal items are answered in a timely manner and compliant with all applicable rules and regulations based on actual time of submission.

Handled all permit submissions, and tracked all permit rules for jurisdictions we serve.

Sub-project Project Manager, Confidential

Worked on a large scale government call center project valued at over 132 million, with a multi-site project team that was from East Coast to West. Team members traveled between sites to produce requirements and development activities.

I managed the development of the knowledgebase procedures and protocols for a major ticketing system that was being installed for a department of the government. I was involved in Phase I, which mostly coordinated the creation of a new top secret facility within an army base.

Devised Project Plan for Phase 1, with 6 sub-projects built into larger plan. It was later merged into one large plan to serve a function for a particular period of the project.

Created WBS for Phase 1 Project Plan, with WBS for sib-projects as well

Created Data Requirements Report for the Project

Performed task management through project plan status meetings, phase level process maps for the project, RACI Matrix and consistent communication.

Designed strategic plan for knowledgebase development practices to support future projects.

Trained junior members of IT team regarding network security and troubleshooting of data circuits.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Worked with team members to gain acceptance for solutions proposed by the product, as well as buy in by team members for the final project solution developed.

Consistently met deadlines and requirements for all production work orders.

Business Analyst/ Project Manager, Confidential

Remote Facilities Implementation Project Manager

08/12 - 11/12

Worked on 4 projects simultaneously

Worked on several projects ranging from 500,000 to 3.5 million.

Documented all business requirements, then worked with IT development and departmental non-technical teams to identify requirements for solutions.

Managed project plan for Discovery phase of project.

Performed task management for site activities for facilities establishment for remote TPA projects in NJ and Eastern Maine, handling all furniture, equipment, networking installations, as well as additional service activities to get offices ready for inspection.

Created project timelines, RACI Matrix, and process map for each phase of projects.

Single point of contact for all vendor management for each project

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Performed two facility installations with location in New Jersey during Hurricane Sandy. Very interesting experience was generated as a result.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Trained junior members of IT team regarding network security and troubleshooting of data circuits.

Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

Recommended network security standards to management.

Member of all Project Remote Site Installation Committees

Supervised and provided direction for 18 technical direct reports regarding network activities.

Business Analyst 08/12 - 11/12

Worked on 4 sub-projects simultaneously

Did project task management and project process maps

Worked on several projects ranging from 500,000 to 1.5 million

Documented all business requirements, then worked with IT development and departmental non-technical teams to identify requirements for solutions

Managed project plan for Discovery phase of project

Performed task management for pertinent activities

Created project timelines, projess maps, developed process map for each phase of projects

Coordinated all vendor management for each project

Member of IT Committees

Junior Project Manager: 2/12 - 08/12

Worked on 2 projects, with 3 sub-projects as spin offs

Worked for one of the top health insurance plans in the country, assisting with the development of a 360 degree view of patient information, with established links between doctor, patient, and customer service.

The application required a total of 35 sub-projects, where the budget was in excess of 500 million. I started managing a sub-project with an budget 1.5 million.

My sub-project was to design a new authorization module using Milliman Guidelines that would use Medical Policies as business rules to provide a tool to document authorization requests' decisions, and automate letter generation regulatory letters in the process.

Completed RFI process in projects to present solution to stakeholders and customers.

Coordinated with systems partners to finalize designs and confirm requirements.

Established mitigating strategies to navigate project issues and risks

Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.

Created and managed project plan, WBS, merged into larger project plan kept by another project manager, as well as utilized a Testing Center of Excellence approach with testing made as a sub-project of the plan, with schedule given by TCOE

Designed strategic plan for knowledgebase development practices to support future project

Member of Operation Readiness, Training Development and Knowledgebase Committees

Business Project Manager, 02/2011 to 02/2012 Confidential Business Project Manager - Product Development 07/11 - 02/12

Established compatibility with third party software products by developing program for modification and integration.

Maintained project schedule with ManagePro, and utilized their vendor management plugin to kept track of multiple projects simultaneously, and also integrate pieces from one project into another project

Developed and implemented complex Internet and Intranet applications on multiple platforms.

Coordinated with systems partners to finalize designs and confirm requirements.

Oversaw business requirements and development needs for both system infracture and application development projects relating to strategic new product development

Meet with potential software vendors via Skype, them traveling to our US based offices, and via flexible scheduling times to facilitate discussions regarding top secret company project requirements requiring research and development.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Streamlined and enhanced the corporate accounting and operations system.

Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.

Designed strategic plan for component development practices to support future projects.

Oversaw a total of 5 application development projects totaling 5.6 million, and one sourcing project for new flagship system with a project budget of 7.5 million, with a development team size of 12 direct reports, 45 indirect reports, total team size 60

Managed creative projects from concept to completion while managing outside vendors.

Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

Documented both as - is and current business processes in both standard workflow and swimlane version to devise process improvement maps, and display visually the difference in efficiency process improvement can do.

Project Coordinator 05/11 - 07/11

Devised project from conception to production, including initial pilot program as well.

Provided project management for all remote implementations of point of sale systems nationwide, coordinating all remote implementation technicians with onsite installation technicians

Coordinated all onsite software training through onsite installation technicians

Created all trainings and testing certification documentation for onsite technicians

Coordinated schedule changes and technician changes for all projects

Coordinated logistics for equipment and defect management of all equipment

Within first month, savings of proposed project yielded 72,000

After project completion, provided two months of production support for project

Advanced Retail Trainer: 02/11 - 04/11

Trained business owners and staff on Advanced Retail, Retail, Hospitality and Grocery software.

Developed training materials for training department

Promoted to Assistant to Supervisor

Assistant Supervisor - Installation and Training 04/11 - 05/11

Identified a need for new business process design relating to remote installation technicians

Devised the proposed business process, estimating a savings of 1.5 million over year 1

Proposed solution accepted, and bonus given as a result

Promotion to Project Coordinator

Coordinated all installation orders and send the orders onto a third party installation consultant site, and put orders out for bid.

Once orders were accepted by technicians, technicians were then given certification requirements which would need to be given prior to job being performed.

Did performance and UAT testing on certification site.

Maintained relationships with technicians then developed technical liaison position to establish one point of contact for all technicians.

Project was implemented within one month, with an estimated savings annually of 1.5 million, yet ended exceeding the results withinin 6 months.

Promoted to Product Development Business Project Manager

Program Manager/CEO, Confidential

I started this company with 6 bottles of weight loss pills, and within 4 months, I was ordering 2000 a month.

Within 6 months, I had 27 states with distributors located within them.

Established strategic plan to move from a 4 state presence to a 50 state presence within 1 year. Actual project results were 50 state presence with over 167 distributors nationwide within 6 months, and over 400 distributors internationally within one year.

IT- related Projects:

Ecommerce Project: 120K

Established application development for internal ERP solution.

Established project requirements, project metrics, and project plans.

Using a Agile-based methodology, executed the project within 1 month, finishing 40K under budget.

Development team included a multi-state team with remote collaboration of 42 team members.

Delivered clear, concise project requirements to team members and stakeholders, which allowed for a great project result.

Senior Project Manager, 01/2006 to 01/2008 Confidential

AC DH Distribution LLC was an importer of several lines of products throughout Asia, South America and Europe.

Managed all new product development and devised marketing efforts through website creation and design, direct sales program with independent sales agents, and direct retail sales.

Developed and implemented strategic plans to market independent sales agents and persuade retailers to purchase products from company's distribution center.

Responsible new market identification and penetration, channel management, and small-scale contract negotiations.

Maintained several project plans, with WBS, and had to merge several projects at times. Also, I have had to keep several sub-project plans that would affect several different projects at the same time. I used MS Project for Project Plan software.

Monitored operational performance of ISAs to ensure alignment with corporate profit goals.

Key Results: Diva - In-Training Jewelry line saw profits margins in excess of 2040 .

Designed and led Midwest location training and team building seminars later adopted as company-wide standard for franchisees.

Impacted business partner revenue by over 200 through continual communications and liaison efforts with both franchisees and sales team members.

IT Projects:

NETSUITE ERP Solution - 6 mos - Project Budget 50K, 6 team member ECOMMERCE Solution - 3 months - Budget 20K , 3 team members MS Office Upgrade Deployment - 1 month - Budget: 5K, 2 team members

Sales Project Administrator, 11/2003 to 09/2004 Confidential

In this position, I served as a project administrator for all sales projects and process improvement projects.

This company's primary product was a remote desktop that was Citrix-based.

Most projects were developed from my initial project proposal.

Project included a sales cycle improvement project, Remedy implementation, Goldmine implementation, Marketing processes, Campaign creation projects and many other sales support projects.

Key Results: Was able to fulfill annual quota within 60 days Oversaw sales process integration into new Remedy system, converting Goldmine processes over to Remedy Established all prospect tracking procedures Was able to shorten sales cycle from 18 months to 4 months Proposed solutions to operational issues by proposing process improvement projects to gain efficiency and effectiveness.

CEO, 01/2002 to 06/2013 Confidential This company was developed to offer business services and IT solutions for nano-small scale projects. This company doesn't maintain an active web presence, since we choose our clients carefully. We have served several companies over the years, and as CEO, I oversaw the following projects a sampling :

32K budgeted contract to facilitate Marketing DVDs

Budget: 32K Team Members: 10 Finished: On Time, On Budget

Business Furniture and system integrations project

Budget: 100K Team Members: 15 Finished: On Time, On Budget

Application Deployment Project

Budget: 48K Team Members: 15 Finished: On Time, On Budget

Technical Document Production project Budget: 5K Team Members: 2 Finished: On Time, On Budget

Strategic Planning Projects - New Business Line Design

Budget: 500K Team Members: 25 Finished: One Month Early, 100K under budget

New Business Line yielded a gross sales totaling 1.5 million first year

Total Projects: Since 2002 - 132 Total IT Projects: Since 2002 - 89 Specialities: Application Deployment, System Analysis, Business Process Improvement, New Product Launches, Packaging Design, Strategic Planning Projects, Search Engine Optimization SEO , Social Media, Marketing, Business Development Projects

Maintained project schedule with MS Project, and used baselines, critical paths, as well sub-project plans to maintain an overview of all the projects going on at any such time. I also used Sharepoint-based Project Management Collaboration software. I supported multiple projects simultaneously, and also integrate pieces from one project into another project-very similar to TCOE method.