PROFESSIONAL SUMMARY:

• Accomplished, results oriented Information Technology Professional and Executive with over 37 years of leadership experience.
• Demonstrated achievement and excellence in the areas of: IT Functional Management, Project and Program Management, Information Systems Planning, Business and IT Re - engineering, Process Improvement and IT Performance Management.
• Demonstrated knowledge across multiple business types, sizes and functional areas including: Banking, Retail, Newspaper, Telecomm, Plastics, Industrial Equipment, Electronics, Health Care, Manufacturing, Training, Consulting and Public Sector with custom and standard product manufacturers.
• Successful achievement of measurable results in both, large scale international organizations as well as, medium to small sized local businesses.

CORE COMPETENCIES:

Leadership, Management, IT Management, IT Strategy and Strategic Thinking, Performance Management, Metrics Management, Process Improvement, IT Service Management, Cross-Functional Team Management, Project Management, Program Management, Portfolio Management, PMO Management, Change Management, Governance, Systems Integration, Process Integration, Business Analysis, Earned Value Analysis, ITIL, Application Development and Support, Best Practice Process Assessments, Team Building, Budget Management, Financial Management, CRM, ERP, Results Oriented, Focused, Dedicated, Problem Solver, Analytical and Strategic Thinker.

COMPETENCIES:

Microsoft Office Suite: Word, Excel, PowerPoint, One Note, Visio, Microsoft Project, Qlikview

EXPERIENCE:

Confidential

Vice President Planning and Project Management

Responsibilities:

• Successfully managing, with direct responsibility for a team of 7-10 Project Managers, all projects ensuring they were delivered on-time, on budget, on scope with complete customer satisfaction. Confidential typically executed 120 simultaneous projects.
• Ensuring all project deliverables, were planned, scheduled and completed on time and met all customer requirements. Confidential typically executed 3,000 simultaneous deliverables. I directly organized and managed a team of 3-4 Production Schedulers, responsible for over 150 designers, writers and trainers.
• Successful facilitation and execution of a company-wide process assessment with recommendations and strategies for improvement. Utilized assessment recommendations to drive process improvements in project management, organization planning and scheduling.
• Establishment of a company-wide directive PMO organization, with 7-10 Project Managers, managing 120 simultaneous client projects. Developed and deployed a best proactive project management approach including project management process, tools, status reporting, client communication tools and documentation tools.
• Establishment and use of a heat map project status process and tool (Qlikview) to effectively manage scope, budget, schedule, risk and customer satisfaction of all projects.
• Successful transition of our planning approach from time based to effort based. I integrated exception management and earned value analysis for improved project status and reporting.
• Implementation of project best practices by moving the organization to plan and schedule based on effort and utilize earned value as a means for managing progress.
• Development and deployment of an effective on-boarding program to prepare and develop each new Project Manager associates, hired 5 new Project Managers and on-border them in my tenure.
• Design and implementation of a company-wide Demand Planning and Project Health Reports for managing the PMO and the Production Planning and Scheduling Function. This provided early visibility to resource demands resulting in improved resource utilization.
• Design and implementation of numerous project controls to improve budget management resulting in reduced overruns and increased profit margins.
• Design of an integration strategy for the business systems applications being utilized which included the use of Salesforce, MS Project, Qlikview and various excel tools.
• Direction of the organization to achieve record setting production and revenue periods including the company’s highest revenue month in its history as well as recording 3 consecutive record revenue months.

Confidential

President

Responsibilities:

• Successfully managing and executing all day to day sales, finance and project operations activities. I was solely responsible for the operations of the entire company. API typically executed 1-3 simultaneous client projects.

Confidential

Service Delivery Director

Responsibilities:

• Successfully managing the service delivery, consulting and recruiting and staffing functions of the Division. This included over 250 associates, spanning 5 major offices in upstate New York and Canada as well as off-shore project teams and associates. Hired over 975 associates.
• Successfully supporting, through business development activities and C-Level briefings, the revenue growth of the organization from $1.5 to $25M annual sales.
• Direct contribution to sales growth from $5M to $25M with associated employee growth from 30 to 250.
• Successful start-up and staffing of offices in Albany, Buffalo and Toronto, with project teams in the Philippines.
• Implementation of management by metrics approach by deploying the use of I.T. metrics that resulted in productivity improvements of over 20% annually.
• Successful management of the transition of over 25 outsourcing engagements ensuring successful start-up of all engagements within a 3 month period.
• Attainment of 98% of all clients SLA’s for legacy application support clients.
• Attainment, development and growth of business accounts by building successful sales strategies, delivering effective executive briefings and generating impactful and winning proposals.
• Successful integration of best practice development and support processes across all 5 NYCAN operating units
• Creation of the implementation strategy and management of the successful implementation of the Rochester Development center.
• Creation of major Consulting Service Offerings including Process Assessment Offering, Work Management Visibility, Metrics and Performance Improvement and Standard Estimating. These offerings were effectively utilized at dozens of clients.
• Receipt of the CAI 2004 Presidents Award Winner for development of CAI Best Practice Application Framework.

Confidential

Director of Information Systems

Responsibilities:

• To successfully manage the Information Systems Department and function consisting of 30 IT Professionals and an annual operating budget of $6 Million.
• Implementation of an Information Systems Plan with integration into the three-year strategic business plan.
• Implementation of a centralized service desk with established service levels increasing customer satisfaction and productivity by 25%.
• Utilization of my principle-based assessment, cross-functional teams and an internal customer satisfaction survey to assess my organization effectiveness and implement a functional continuous improvement process.
• Implementation of Lawson G/L, A/P, Purchasing, Receiving and QAD Inventory Control, MPS, MRP, Bill of Material and Work Order Tracking. Implemented PeopleSoft HR and Payroll Modules.
• Re-engineering of the Information Systems Organization including: Centralized Customer Service and Administration and Systems Methodology and Standards. Improved performance enabling a reduction in FTE Head count by 25% over 3 years and reduced overall Information Systems expenses by over $500K annually.