SUMMARY:

A technical leader in implementing change. Work very well with teams achieving buy - in. Certified in ITIL. Strong at coordinating with teams reducing risk to environment stability, coordinating changes, minimizing incidents and ensuring timely problem resolution. Extensive knowledge and experience defining and implementing large changes in fast paced environments. Experienced in CMDB creation and development. Adapt to changing requirements meeting technical and business needs of the company. Release Management || Incident, Problem & Change || DevOps || Process improvement

SKILLS:

Tools: ServiceNow, Remedy, CA Harvest WorkBench, ClearQuest Administration (Unix and Windows), ClearCase Administration (UCM and Base), Websphere, Weblogic, Crystal Reports, Requisite Pro, Endevor, SAP, .Net, MVS, USS Unix

Languages: UNIX Shell, JCL, SQL, SQL Plus

Operating Systems: UNIX; Windows (Windows 10/8/7, XP); IBM 390 - MVS, USS; Mac OS

PROFESSIONAL EXPERIENCE:

Configuration/Change Manager

Confidential

Responsibilities:

• I manage the configuration and change management transition of Employment and Training Administration (ETA), the largest agency of the DOL into the centralized environment of the Office of the CIO (OCIO).
• Performed process improvement training.
• Tools being used here are CA SCM WorkBench, CA Service Desk, BMC Remedy.
• Perform the migrations in WorkBench and track changes in ServiceDesk and Remedy.
• Coordinate the additional QA and Security scans required by the OCIO.

Change Manager

Confidential

Responsibilities:

• Defined the Change Management Policy and Process
• Provided key role in planning, coordination and implementation of Office 365 company-wide.
• Provided definition to the major incident response process

Release Management Consultant

Confidential

Responsibilities:

• ServiceNow implementation:
• Assisted with ServiceNow implementation of version Eureka and the Release Calendar
• I provided guidance in defining the role of the Release Management in an ITSM environment.
• Developed a Service Catalog brochure for Release Management.
• Put together a tactical project plan to achieve the strategic goals set by upper management.
• Created new Charter and Process documents defining the team roles and responsibilities.
• Worked closely with the business, Architecture and Change Management teams to define support for Nimble development methodology (a continuous deployment flavor of Agile)

Change Manager

Confidential

Responsibilities:

• Rewrote the Change Management Policy and Procedures documents based upon best practice and existing successful processes.
• PM Experience
• ServiceNow implementation:
• Created change workflow in ServiceNow to match Change Management process, working bottom-up and top-down to gather full requirements and pain points with existing process.
• Led the Change Management task to ensure smooth transition to Google Apps and Jive by working closely with the PMO, DevOps and Release Manager to ensure proper coordination and notification.

Release Manager

Confidential

Responsibilities:

• Reduced Emergency deployments by 60% in one year for the Fleet division by implementing a Segregated Change Type Schedule, creating a Release Calendar, team education and socialization through metrics.
• Developed a pre-deployment checklist to minimize post implementation incidents.
• ServiceNow implementation:
• Performed requirements collection and pre-implementation testing for ServiceNow before it was introduced in the environment.
• Managed training and creation of training materials for the Fleet division.
• Ran bi-weekly Problem Root Cause Analysis meetings ensuring proper resolution of problems and ensuring the CMDB was updated where needed for connections to other CIs.
• Worked closely with the Infrastructure team to ensure stability to the environment through planned deployments for Weblogic, Websphere, .Net, ColdFusion, PowerBuilder and SQL code.
• Trained users on the proper use of Problem, Change and Release modules in ServiceNow.

Associate

Confidential

Responsibilities:

• Provided Change, Configuration, Release Management and Build expertise.
• Chaired the CAB/CCB. Managed tools, created reports and developed documentation.
• Managed, planned and implemented Configuration Management processes and procedures for a geographically diverse environment
• Created dashboards and reports (Jira, ClearQuest, Crystal Reports) for Management
• Created Configuration Management Policy, Process and Procedures documents
• Trained and managed new Configuration Management team member.
• Provided CA Endevor expertise in resolving issues with processors and JCL

Configuration Management Principal

Confidential

Responsibilities:

• Configuration Management, Release Management, Documentation Management
• Saved project significant money by reducing the number of licenses needed from 25 to 10 by introducing and implementing ClearQuestWeb.
• Worked closely with customer to manage documentation release.
• Created comprehensive project release schedule combining 7 work streams for anticipated release.
• Administered and maintained ClearQuest, Quality Center, Requisite Pro, SharePoint, SQL Server database for ClearQuest.
• Designed and created new ClearQuest schemas.
• Performed Configuration Item (CI) audits and inventories.
• Supported multiple projects using different types of code from SAP and .Net, to Java and COBOL.
• Performed migrations in SAP (transports), PeopleSoft, Mainframe (CICs, Batch), Windows, and Unix environments.
• Performed migrations on the IBM 390 Mainframe (MVS). JCL and COBOL migration between various environments using Memos in Endevor.
• Trained and managed new Configuration Management team members.
• PM experience
• Proposed, planned and implemented ClearQuest Web.
• Led Configuration Management team in successful effort to qualify for CMMI level III.
• Created, managed and administered a new SharePoint site.

Developer

Confidential

Responsibilities:

• Diagnosed and resolved problems for Configuration Management Administrators with their users’ tool process, usage or access.
• Resolved issues with views, VOBS, schemas, configuration specifications.
• Tools supported include ClearCase (UCM and Base ClearCase) and ClearQuest, and Legacy CM Tools (Remedy ARS, PVCS, and internally developed wrappers around the Legacy Tools).
• Led the implementation of ClearQuest Web for the enterprise.
• Administered 300 ClearCase and 350 ClearQuest licenses for over 1100 users
• Administered Remedy for a user base of several hundred developers.
• Coordinated physical move of tools servers including license servers and database.
• Maintained the Legacy CM Tools.
• Led effort to upgrade to Windows 2000 for the 110 member team.