SUMMARY

• Product Manager with over 8+ years’ experience.
• Passionate about launching products that satisfy customer needs and create tangible business impact.
• Experience developing products from concept and leveraging data to refine features and boost user experience and business value metrics.

TECHNICAL SKILLS

Customer Research: Design Thinking, Focus Groups, Participatory Design, Usability Testing, Customer Journeys and Storyboards, User Research.

Product Development: Roadmap Creation/Execution, Product Requirements Documents, Clickable Prototypes Wireframing and Analytics.

Agile Methodology: Scrum, Kanban, User Stories, Sprint Management and Backlog Prioritization.

Strategy: Market Research, Competitive Analysis.

Programming Languages: C#, SQL, Pl/SQL, R

Product Tools: Balsamiq, Roadmunk, Jira, GitHub, Confidential Analytics, Asana, Jira, Basecamp, Confluence, VersionOne, Tableau, Big Query.

PROFESSIONAL EXPERIENCE

Confidential

Product Manager

Responsibilities:

• Worked closely with cross functional teams to developed digital product for Wells Fargo - Digital Channel Technology group. Engaged with multiple LOBs (lines of businesses, e.g., Bill Pay, Digital Banking, Fraud and preventions, etc.) and other Digital Services areas (e.g., technology, PMO, user experience, operations, etc.)
• Created product strategy and led cross functional teams of developers, designers and UX strategists to identify, prototype and develop 3rd Party Open Software Management which included component identification, governance, component management and reuse. Managed the complete software development lifecycle from start to finish including identifying user stories and feature set, creating wireframes, designing site flow/user experience, user acceptance testing and managing customer support issues.
• Worked closely with Business and technology teams to develop and implement omni-channel marketing distribution channel strategy on 2 native applications.
• Executed each program in the strategic portfolio of Digital Transformation, including quickly escalating key issues/recommendations to Senior management for resolution
• Managed firm wide CI/CD project implementation, like worked with DevOps in developing and implementing Automated Performance Testing Architecture
• Managed 4 contract Technical Writers to create and develop knowledge base for the Digital Transformation portfolio in Documentum.
• Responsible for product roadmap, daily communications, scrum meetings, sprint reviews reports, project retrospectives, regular snapshots of velocity, Defining and prioritizing use cases, user stories and epics and managing JIRA and Confluence.

Confidential

Business Operations Analyst /Scrum Master

Responsibilities:

• Evaluate and improve on processes across Data Center Operations and Network Operation team
• Data profiling, Normalization and Data mapping from source to target data environment using MS Excel /Pivot
• Developed product architecture including data models, interaction models, user interfaces and workflows.
• Manage project data in central repository to ensure data quality
• Analyze the funding need for the project and coordinate the funding process
• Managed and executed on the reporting process using Tableau Dashboard.
• Built Extraction and Load jobs using Pentaho and Big Query
• Helped to create the necessary documentation for the transition to the LEAN/Scrum method.
• Involved in Agile Methodology- Daily Standup/Scrum, Iteration/Sprint planning and Sprint Review Meeting
• Experience developing sales analytics reports and lead sales forecasting model for use in sales and operations planning process
• Helped to design new business processes that increased efficiency and profitability and worked with departmental managers to help improve overall business performance.

Confidential

Product Manager

Responsibilities:

• Managed and Developed detailed project plan. Defined roadmap and plan executions. Provided technical directions to product development operations
• Create User Stories that has good acceptance criteria and ensures it follows INVEST principle. Maintain and manage Product Backlog and Sprint Backlog
• Involved in Sprint ceremonies i.e. Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective, Burn Down Chart, Velocity Chart, Project Summary report etc.
• Interact with Business users and documented requirements and involved in discussions with design and development team to explain system requirements.
• Partner with QA team to create Test scenarios and Test Cases based on user stories
• Help setup and facilitate demos, A/B testing, Prototyping and UAT for the new product
• Manage and coach teams on Agile/Scrum software development best practices. Mentor team members with a focus on professional development and upstream thinking
• Performs a key data management and thought leadership role in the areas of enterprise, data architecture, data modeling, data access, data integration, database design and implementation.
• Analysis of functional and nonfunctional categorized data elements for data profiling and mapping from source to target data environment.
• Developed working documents to support findings and assign specific tasks and performing successful product

Confidential

Senior Software Engineer / Oracle DBA

Responsibilities:

• 24x7 Production database and applications support and maintenance.
• Installed, configured, and maintained Oracle 10g and 11gR2 and 12C.
• Data Modeling: Star-Schema Modeling, Snowflake-Schema Modeling, FACT, dimension and Pivot Tables. Operating Systems: Solaris 9/10, Linux RHAT, HPUX, Microsoft Windows
• Involved with installation and maintenance of Standby Databases (Oracle Data Guard) for High Availability and Disaster Recovery purpose.
• Experience in Performance tuning, Patches, RMAN, Golden Gate, Data Guard, ETL, OEM
• Experience in Capacity Planning and Benchmarking.
• Developed database monitoring/health check alert scripts for database uptime/downtime status, and sizing issues using grid control (OEM).