SUMMARY

• Manager/Director with experience in design of Sales Systems and Sales Operations. Seeking a position directly related to Sales Operations, Business intelligence and research/analysis of sales results.
• Interested in CRM training, Business analysis, computer data systems, modification, mentoring and management of sales programs and/or personnel.
• Excellent ability to communicate technical terminology and procedures to persons from non - technical backgrounds.
• Dedicated to the development of others and overall improvement in productivity.
• Designed and implemented President Club Tracking for all entities using Salesforce and Excel.
• Developed and implemented Web/Face to face Training program and trained over 400 reps on Salesforce.com in approximately than 6 months.
• Developed Sales Training Program - IMPACT and trained approx 150 reps in my territory with continual updates, ridealongs and IMPACT evaluations each quarter.
• Designed and organized training programs including satellite training which simultaneously trained over 1000 representatives in 50 cities.
• Improved training techniques through the implementation of status sheets & training web site to increase motivation and enhance delivery.
• Developed and facilitated standard and customized computer training courses in pc’s, printers, services, internet and scanning as well as software and sales techniques.
• Managed and mentored training staff and contract trainers.
• Formulated strategy for training all retailers on hardware/software and supplies solutions.
• Coordinated resources and streamlined operations resulting in improved communications to upper management.
• Monitored feedback and coordinated results with account managers and divisions for continuous quality improvements.
• Received overall excellent rating on performance evaluations.
• Taught and supported Salesforce.com, Microsoft Office Products: Excel, Word, Powerpoint, Outlook, Picture-It, Norton Antivirus and Norton Utilities, Lotus Smartsuite products, Lotus Notes, Pagemaker, Database management-Condor, Wordstar, email applications and various utility programs.
• Designed and developed training for digital cameras and download procedures, scanning applications as photoimaging and ocr (optical character recognition).
• Monitored and coordinated desktop/laptop hardware implementation, training and applications for sales automation tools using Microsoft/Lotus products, email applications and network/internet procedures.
• Planned and designed web based training for sales reps and coordinated review process for existing web training programs utilizing training simulators (RWD Info Pak).
• Member of over quota sales achievers club, 2000, 2004.
• Assisted in helping district sales increase by over $50 million through implementation of effective marketing and training strategies.

PROFESSIONAL EXPERIENCE

Confidential

Sales Operations Manager & Salesforce Adminstrator/Developer

Responsibilities:

• Designed, developed Salesforce.com/Excel reporting tools including Sales commissions, pipeline reports, marketing analysis & Sales Quotes.
• Designed and implemented integration from Netsuite to Salesforce. Configured and customized Sales Operations to track APM and other metrics to track sales performance.

Confidential

Salesforce Adminstrator/Developer

Responsibilities:

• Designed, developed and trained Salesforce instance for LED, Lighting and Lighting Upgrade. This included page layouts, field security, workflow rules, product updates, integration with existing systems, approval processes
• Reporting, and dashboards. Training, customizing and configuring/develop solutions for Materials, Power, RF, LED and Lighting. Utilized Salesforce dashboards to predict trends and analyze results.
• Developed training plans/program to implement Salesforce globally including videos, newsletters.

Confidential

Sales Operations Specialist/ Interim Director

Responsibilities:

• Designed and developed numerous Salesforce.com Reporting tools including weekly sales forecasts, pipeline coverage reports, sales investment model, quota setting and others.
• Worked with senior leadership to design and implement sales forecasting/tracking tools to better forecast accuracy. Utilized Salesforce dashboards to predict trends and analyze results.
• Managed sales operations as interim director and managed a staff of three individual contributors and operational duties.

Confidential

Director, Sales Force Automation

Responsibilities:

• Designed and instructed 400 Reps on Salesforce.com upon initial rollout of Salesforce CRM to over 40 locations in approx six months. Prepared dashboards, sales performance reports and monitored progress of each rep.
• Designed and developed new reporting tools along with call reporting and target opportunity tracking Instructed and coached Ad Directors, VP’s and President on use and interpretation of Salesforce information.
• Asked to be a speaker at Dreamforce, Salesforce.com annual user conference.
• Developed/Use extensive Excel Worksheets to enhance reporting capability from Salesforce. Increased Usage/Adoption rates from less than 10% to over 93% among sales organization.

Confidential

Instructional Designer and Instructor

Responsibilities:

• Instructed and mentored worldwide Sales reps with primary focus on EMEA. Planned and developed sales skills coursework and instructed basic selling skills utilizing Sandler Techniques.
• Developed and taught mySAP CRM worldwide utilizing training simulators. Change agent and continual development of CRM system worldwide. Constant reinforcement with SAP CRM and Sales skills with all sales reps worldwide.

Confidential

Sales and Market Development Manager

Responsibilities:

• Instructed, Monitored and Mentored Sales reps in 11 Markets. Prepared IMPACT Sales Reports and monitored progress of each rep. Coached Ad Directors to improve performance.
• Uncover additional opportunities utilizing sales tools like Infousa, Gap Analysis, and AdMall. Developed extensive Excel worksheet to track President Club Award for sales reps.
• Continual analysis for performance and uncover training or sales opportunities for sales reps or managers throughout territory. Trained reps using computer programs for Powerpoint, Excel,

Confidential

Sales Training Manager

Responsibilities:

• Instructed and mentored training staff. Designed on site training programs to accommodate large groups. Planned web-based training, internet training, computer-based training with variety of internet appliances. Developed effective evaluation and tracking tools through training plans for each account.