SUMMARY:

• Overall 6+ years of total IT experience with 4+ years as a dedicated professional JIRA Administrator with an excellent noledge and background working with such programs as JIRA Agile, JIRA Portfolio, JIRA Service Desk, and a large variety of other programs/plugins.
• Agile Program management, JIRA - Agile Scrum/Kanban, Bug Cycle management, SDLC design advice usingJIRA.
• Create Customized Dashboards for Teams.
• Create Team Specific.
• Developing application by Custom fields, Permissions and Workflows
• Created Projects, Workflows, Custom Fields, Notification Scheme,Permission Scheme, Screens schemes and Issue Type Schemes within JIRA.
• Capable to keep Track of Issues&Requests and ensure proper follow-up to closure.
• Working on Jira Agile Boards and configured swim lanes.
• Created JQL Filters and shared with teams and used them on gadgets
• Experienced in Creating Stories and Reports in JIRA using Easy BI Plugin.
• Good understanding on integrating JIRA with Plug-ins like JIRA Zephyr, Easy BI plug-in
• Worked on Confluence,Bamboo,Stash/Bitbucket
• Coordinating and tracking all projects for seamless releases using Project Management System JIRA Source Code Management System SVN and Document Management System SharePoint
• Experience withJira6.x and 7.x environments
• Extensively worked in Scrum environment with active involvement in daily meetings.
• Test applications in Agile and Waterfall development process.
• Actively participated in Scrum meetings, reviews and developed test scenarios.
• Complete Application Lifecycle Management for Atlassian Software Tools which comprise mainly of Confluence which is for project collaboration andJIRAwhich is for issue tracking and other code review and repository management tools.
• Worked on JIRAAgile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
• Experience with Atlassian JIRA installation, administration and maintenance.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• JIRA Configuration Management.
• Supports teh integration of existing and new applications within teh current infrastructure, including but not limited to: Confluence, Bit Bucket, Bamboo,
• Configure and/or manage bilateral integration between applications and platforms.
• Created SCM Process, policies, procedures and Release Notes to follow Development and allow QA teams to Release or Deploy highest quality product for teh enterprise.
• Manage and Configure Various Atlassian Tools like JIRA, Greenhopper, Confluence, Crowd, Stash, and Fisheye for Agile development in teh organization.
• Hands-on experience to SCRUM Agile model, XP Practices like Pair Programming and Test Driven Development (TDD).
• Extensively used Jenkins for continuous integration to setup teh nightly builds and for deploying artifacts into corporate archive repository.
• Experience with Test Cycle management inJIRA
• Experience with JIRA Upgrade with minimal down time.

TECHNICAL SKILLS:

Administrative Level: JIRA, Confluence, Green hopper, Bonfire, RAID, Product Studio

Atlassian products: Connect ALL, Hipcaht, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Languages: C, C++, JAVA, VB.net, ASP.net

Build& Environments: Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall

Database& OS: MySQL, Oracle, SQL Server, Windows XP, 7, 8, UNIX, MAC, MS DOS, UNIX, HP-UX, Redhat Additional Software Jenkins/Hudson, Anthill Pro, Cruise Control, SonarQube Team City, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, FTP/TFTP.

Monitoring Tools: Elastic search-Logstash-Kibana (ELK), Graphite and Graphana, Cloud Watch, Cloud-trail, Scripting Languages PERL, BASH Shell, Python, VB Script, Batch Script, Groovy.

Automation Tools: HP QTP, Selenium2.0, Selenium web driver, Test NG.

PROFESSIONAL EXPERIENCE:

Confidential, MA

JIRA Admin / Developer / Jira Service Desk

Responsibilities:

• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Created and worked on JIRA customization-Issue Types/schemes, Workflow/Field Configuration.
• Permissions and Notification schemes for all projects.
• Worked on JIRA installation and upgrade and Performed JIRA configuration.
• Managed JIRA Add-ons and Worked on Setup JIRA for HelpDesk/Tickets.
• Worked on JIRA & Agile (formerly non as Greenhopper) Best Practices.
• Worked on Integrating JIRA with Confluence, Fisheye, Crucible.
• Created customized Versions/ Components for all projects.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created and worked on JIRA customization-Issue types/schemes, Workflow/Field Configuration.
• Permissions and Notification schemes for all projects.
• Worked on JIRA installation and upgrade and Performed JIRA configuration.
• Managed JIRA Add-ons and Worked on Setup JIRA for Help Desk/Tickets.
• Experienced with Script Runner at Behaviour of teh fields and transitions of workflows.
• Worked with Groovy Scripting and Workflows indulged with it.
• Worked on Integrating JIRA with Confluence, Fisheye, Crucible.
• Provided recommended infrastructure for use with Atlassian products integration.
• Develop learning manuals on key process and procedure regarding JIRA and Confluence.
• Configure teh JIRA workflow for teh project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• Installed JIRA Behavior plugin, which simply defines how field behaves with teh issue in teh project.
• Provided user based training to groups including users and JIRA Administrators on teh operational use and maintenance of teh system.
• Created a JIRA workflow and apply teh condition, validators and post-function in teh transition to represent teh business requirement process.
• Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided End- User training on JIRA Suite and documentation.
• Involved in teh development of application using Jira, Java, PL/SQL, and Oracle 12c.
• Participating in team meeting to develop an understanding of project activities.
• Make changes related software specifications.
• Assist with teh development of test conditions and scenarios.
• Development of automated unit tests using Java and Selenium.
• Learn and use teh IT Change Management tool to enter software improvement requests (SIR) and software
• problem report (SPR), and to track and coordinate their resolution.

Environment: JIRA, Confluence, Bamboo, Stash/Bit bucket, MYSQL, PostgreSQL, Linux, Docker, Chef, Jenkins, AWS, SVN, GIT.CSV, Bugzilla, Service Now, Zendesk, Microsoft Office.

Confidential, Dallas TX

Sr. Jira Admin

Responsibilities

• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created and worked on JIRA customization-Issue types/schemes, Workflow/Field Configuration.
• Permissions and Notification schemes for all projects.
• Worked on JIRA installation and upgrade and Performed JIRA configuration.
• Managed JIRA Add-ons and Worked on Setup JIRA for Help Desk/Tickets.
• Worked on JIRA & Agile (formerly non as Green hopper) Best Practices.
• Worked on Integrating JIRA with Confluence, Fisheye, Crucible.
• Provided recommended infrastructure for use with Atlassian products integration.
• Develop learning manuals on key process and procedure regarding JIRA and Confluence.
• Configure teh JIRA workflow for teh project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• Installed JIRA Behavior plugin, which simply defines how field behaves with teh issue in teh project.
• Provided user based training to groups including users and JIRA Administrators on teh operational use and maintenance of teh system.
• Created a JIRA workflow and apply teh condition, validators and post-function in teh transition to represent teh business requirement process.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
• Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided End- User training on JIRA Suite and documentation.
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
• Setup Deployment projects in Bamboo and created various environments like Integration (automatic deployment) and QA/Production (single click deployment).

Environment: JIRA, Confluence, Bamboo, Stash/Bit bucket, MYSQL, PostgreSQL, Linux, Docker, Chef, Jenkins, AWS, SVN, GIT.CSV, Bugzilla, Service Now, Zendesk, Microsoft Office.

Confidential, CA

Sr. Jira Admin/ Atlassian Tool Admin

Responsibilities:

• Experienced in Installing, Upgrading Atlassian products
• Integrated JIRA and Confluence as trusted applications.
• Implemented Crowd with Single Sign On for teh Atlassian applications.
• Created Confluence pages detailing customer fiscal year goals/objectives and pertinent information regarding JIRA customer configuration.
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system.
• Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• Maintained JIRA team and program management review dashboards.
• Maintained COP account and JIRA team sprint metrics reportable to customer.
• Maintained JIRA team Confluence System Engineering pages that included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics.
• Created a test plan template that was accepted by teh customer to use across all functional areas
• Maintained test plan and user guide documents.
• Support, compile and troubleshoot Atlassian tools
• Troubleshooting and fixing errors common to Applications and Application servers
• Version Control Software Setup, Administration, Configuration (GIT, Subversion, CVS)
• Involved in Atlassian Plugin Development using Java.
• Evaluated and repaired existing Atlassian Suite installation in preparation of upgrade.
• Creating updated work process for exchange parallel confirmation.
• Created formats and dashboards for tweaked perspectives of teh information particular to every gathering and line of business.
• Produced scripts for viable combination of JIRA applications with different tools.
• Designed custom JIRA workflow
• Plan, evaluate, deploy, operate and maintain tools to suit teh expanding user database
• Provided training to technical and non-technical teams to use Atlassian tools
• Managed various development tools, testing tools and monitoring tools
• Worked on JIRA for Bug Tracking.
• Worked on JIRA for Test Case Management.
• Worked on JIRA & Agile (formerly non as Green hopper) Best Practices.
• Worked on Integrating JIRA with Confluence.
• Created several customer accounts and maintained users.
• Creating plan for projects with Portfolio plugin
• Serve as a specialized advocate and teh essential implementer for new capacities in JIRA.
• Created dashboards, reports and inquiries for all JIRA related administrations.
• Compile and analyze development and operational bug reports
• Proposed change forms for screens, work process methods and reports of uses.
• Integration of Tempo Time Tracking Tools in JIRA

Environment: JIRA, SCM, VCS Triggers, OOA, OOD, JSTL, Linux Server, Junit, HTMLS and CSS.

Confidential

Jr. Jira Admin

Responsibilities:

• Managed Atlassian tools JIRA and Confluence administration.
• Contracted to serve as teh JIRA Systems Administrator for teh international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.
• Customized both JIRA and Confluence to integrate into teh pre-existing systems with an eye towards making teh programs extensions of their systems, and not hindrances to their systems.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take teh forefront of teh new systems.
• Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.
• Created projects on JIRA and assigned JIRA Agile boards.
• Created Custom workflows, custom screens and custom fields on Jira.
• Maintained JIRA backups.
• Involved in JIRA and QC integration, bi-directional replications.
• Supports two directional synchronization between HP QC (ALM) and JIRA, teh connection supports both REST API and SOAP service.
• Knowledge of LDAP / Active Directory autantication.
• Enhanced JIRA application to customize as required.
• Troubleshoot any JIRA issues for users.
• Created events, email notification schemes and assigned project roles on JIRA.
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence.
• Installed various JIRA plugins such as JIRA client, JIRA importer plugin, JIRA Charting Plugin, teh connector for Microsoft project and JIRA Misc Custom fields.
• Migrated JIRA across environments and worked on JIRA database dumps.
• Worked on JIRA Cloud as part of evaluation.
• Worked on generating reports for senior management on JIRA.
• Created custom dashboards, advance filters and formula based fields.
• Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets.
• Developed complex JIRA project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Created custom templates for use within Confluence.
• Acted as POC for all JIRA/Confluence/Agile related questions, problems and activities.
• Coordinated teh installation of client specific applications and systems.
• Determined teh appropriate methods for installing applications and systems; resolved matters of significance and implemented corrective course of action as needed.
• Upgraded system software and hardware components as required to meet business needs; coordinated backups, ensured upgrades were occurring in accordance with established company parameters.
• Expanded teh use of JIRA to many other divisions, making JIRA teh system of record.
• Involved in deployment of hotfixes/patches that are released from time to time.

Environment: JIRA, Bamboo, Confluence, Crowd, Java/J2EE, Tomcat, Jboss, Sub version, SVN, Anthill Pro, Ant, Maven, shell, bash, Unix, Sona type Nexus.

Confidential

Jr. Jira ADMIN

Responsibilities:

• Extensive noledge of Linux/Windows based systems including hardware, software and Applications.
• Set up and configuring of Linux (Red Hat) and Solaris servers/workstations for clients.
• Configuring teh NFS servers, setting up servers in network environment and configuring FTP/NTP/NIS servers, clients for various departments and clients.
• Experience working with high availability, high performance, multi-data center systems and hybrid cloud environments.
• Troubleshoot complex issues ranging from system resources to application stack traces.
• Daily execution of build ops in an automated and continuous process.
• Involved in support databases and performed MY SQL upgrades running on Windows Servers.
• Compiling code to move into test environments via automated processes.
• Manage user permissions to tools according to teh needs of projects and teams.
• Created Jira Projects as per standards with specific schemes as per teh team’s requirement.
• Provide ongoing support for Jira/GIT users.
• Setup Dashboards, build Filters using JQL and subscribe to receive notifications/Alerts
• Provide user training on Jira/Confluence and on board new teams.
• Installed and upgraded Jira in production to keep up to date
• Installed and managed plugins for Jira in production environment
• Customized workflows and associated to teh projects as per teh team’s requirement
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Monitor Jira logs when performing migrations, troubleshooting users/system issues.
• Work extensively on regular remedy tickets and resolve.
• Setup GIT Environment and configure cdets, email notifications and gitweb.
• Add users into GIT repository using setback command.
• Setup SVN environment as per teh team’s requirement
• Set development guidelines for teh system for any custom integrations or plug-in.

Environment:Red Hat Linux Enterprise servers, SAN, MYSQL, BladeLogic, Shell programming, VMware Infrastructure 4/5.