Riverbed / Atlassian Tools Admin Resume

TECHNICAL SKILLS

I possess Atlassian configuration expertise in JIRA Software, JIRA Service Desk, JIRA Core, Confluence, Stride, BitBucket and Crowd.
I have configured JIRA Cloud, Server and Datacenter environments for organizations of 200 - 2000 users while integrating third party tools such as Atlassian Marketplace add-ons, Slack, GSuite, Asana, among others. Ability to communicate within and across diverse project teams.
Excellent communication, organizational, and project management skills

PROFESSIONAL EXPERIENCE

Riverbed / Atlassian Tools Admin

Confidential

Responsibilities:

Primary responsibility was as a consultant on a full-scale JIRA migration strategy and Audit from cloud to Datacenter for all company projects.
Worked with multiple distributed teams of 2000 users to gather requirements and create new projects in Atlassian tools.
Configured custom Permission Schemes and Notification schemes of projects.
Created JIRA Automation rules to automate processes and workflow.
Researched and installed best applicable third-party add-ons given a set of requirements out of scope for out-of-the box functionality.
Performed complete Audit of JIRA and Confluence to monitor health of instance and all instance issue types.
Worked with project teams to facilitate JIRA cloud to JIRA Datacenter migration
Configured instance access for third party application utilizing JIRA REST API.
Worked with third-party JIRA and Confluence add-on vendors implement add-ons and escalate issues with support
Created Custom Dashboards for reporting metrics and Analytics via JQL Filters and Gadgets
Created reusable best practice templates for Screens, Schemes, Projects and other functionality to standardize Instance Use.
LDAP/Active Directory Integration with JIRA (using the Atlassian Crowd and the JIRA User Directories)
SSL implementation for both JIRA and Confluence VIP's (installing VeriSign SSL certs on the VIPs on Load balancers and copying the SSL certs of Confluence application in to JIRA server and vice versa to get the Application Links working between JIRA and Confluence)
Created custom workflows, screens, workspaces, custom fields and Issue Types for projects.
Mentoring the Product Managers, Project Managers and Developers with the JIRA Project level administration
Provided End- User training on JIRA Suite and documentation.
Administered and Implemented CI tools Hudson/Jenkins and Bamboo for automated builds.
Coached and trained users as point of contact for all Atlassian tools expertise.

Jira Admin

Confidential LAWRENCEVILLE, GA

Responsibilities:

My primarily responsibility was teach and coach Project Manager and Development team including Business Analyst, Product Owner, QA, Engineers, UI Designer and Director of Engineering on how to use JIRA Server, JIRA Service Desk, Crowd, Confluence and Bitbucket for software Development.
I configured the whole Atlassian suite for team projects from scratch
Used Big Gantt to help Project manager plan budgeting and controls for project resources
Gathered requirements from Director of Engineering to implement into custom workflows and created Automation rules between Bitbucket and JIRA.
Development continuous integration and branching strategy for DevOps and Development team
Created and presented tailored Atlassian Suite training in classroom setting to the team from live lab and slides
Worked with upper management to create custom dashboards to aggregate Agile project metrics to be used to budget tracking and resource billing
Researched add-ons for unique use cases and implemented them into Atlassian tools
65% time spent Teaching and Coaching, 35% hands on configuration

LAWRENCEVILLE, GA

various support and administration needs

Responsibilities:

Coached and guided engagement teams of up to 1000 users on best practice JIRA and Atlassian tools principles for project execution.
Communicated JIRA Software reports from project information radiators e.g sprint reports, velocity reports and epic burndowns, custom dashboards
Gathered technical specifications for projects in INVEST technique, to create Components, Epics, Stories and Tasks for two concurrent Web and Mobile software projects
Create bulk import templates in JIRA to facilitate bulk issue creation and change.
Installed third-party add-ons for specific project needs
Wrote JQL Queries and Filters for reports
Built Custom Dashboards and installed Gadgets that were used for project reporting and metrics
Primarily Worked in a direct technical client facing role to advise client on technical JIRA and Atlassian aspects, Agile concepts tracking code deploys and tasking out features for distributed dev team
Worked with operations to plan for resources on projects within JIRA and Confluence
Automated project status communication through JIRA email subscription
Synced Confluence to JIRA Issues for product requirements.

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