SUMMARY:

• Offer 22+ years of hands - on experience in all aspects of effective enterprise-wide operations, program/process management, Marketing, Human Resources, AP/AR, Payroll, Customer Service Operations & Vendor Management related activities.
• IBM Lombardi (workflow and process management)
• SharePoint Admin & Design
• Archer eGRC - Compliance, SOX, ERM, IRM, Audit- Management & Reporting
• JD Edwards Order and Billing Solutions
• SAP Workflow
• Crystal Reporting
• Compliance 360, RegEd and Kaplan Compliance solutions
• Salesforce.com
• SQL server reporting
• Appian Business Process Improvement
• FileNet (Document Management) & Documentum (Document Management)
• CCH Teammate Internal Audit Management
• Ariba - procurement, cash management, collaboration modules, asset management
• Oracle & PeopleSoft (AP, AR, Reporting, Data Analytics Publisher and HR data management)
• Hyperian Workflow (Data Analytics, Change Management)
• Tableau (Data Analytics and Reporting)
• ServiceNow (IT Incident Management System)
• HITRUST MyCSF tool & reporting (Information Security Self-Assessment Management)
• MetricsStream (Vendor Management)
• Various DLP solutions (DLP) I.e.: IdentityFinder, SymantecDLD, Endpoint Encryption
• Ultimate UltiPro Pay, Attendance, Benefits and Customer Success Portals
• Strong process mapping & control design, including wireframes, Visio and RCSAs

PROFESSIONAL EXPERIENCE:

Confidential, NY

Internal Audit Project Manager

Responsibilities:

• Evaluation of intake, RFP, Due Diligence, Implementation, Contract process and testing controls.
• Led assessment teams to identify and rate the critical to noncritical operational functions in preparation of operational merger; Evaluation of methodologies and SOPs representing functions determined “duplicate”,
• Participated on team to assess current tools/systems to identify optimization opportunities/synergies for core operations such as HR, Claims, Third-Party and Affiliate management.
• Led projects focused on data security risks existing with affiliate businesses and tested alignment and compliance to the corporate security policies.
• Assessment completed on current-state processes and tools to manage TP risk.
• Participated on the council assessing new vendor services tools that would allow for optimization of TP vetting and onboarding but also allow for transparent reporting to various levels of the organization.

Confidential, NY

Responsibilities:

• Design and manage ORM project life-cycle management;
• Design and implement ORM Self-Assessment Risk Governance process/meetings; and
• Design vendor and contract compliance Quality Assurance standards Financial Institution - Finance & Governance Risk: Supplier Management
• Operated as a main liaison between IT Supplier Management and the Corporate Risk & Compliance team to address vendor management, data privacy (PCI) and organization compliance requirements.
• Designed the risk assessment procedures for IT Supplier management.
• Helped prepare organization for IPO and Federal audit to approve the IPO.

Confidential

Internal Audit Manager - Finance & Operations

Responsibilities:

• Assisted Finance leadership in the administration of the department, defining annual audit plans addressing operational, financial, IT and compliance risks.

Confidential

Senior Professional Consultant

Responsibilities:

• Managed project engagements supporting Enterprise Risk Management and Compliance framework.
• Main focus was the insurance industry.
• Designed and led the delivery of proposals for process improvement, audit support, risk advisory and SOX projects.
• Design and define corporate compliance program the firm and its subsidiaries.
• Evaluate existing Quality Assurance and Customer Service Operations.
• Redesign and implement controls to address risk areas around implementation, service standards and reputation.
• Assess current state controls and audit plans.
• Recommend enhancements to the framework and help implement new audit measurements.

Confidential

Process Leader

Responsibilities:

• Implemented corporate and business level telecommunications SOP, Process, System & Workflow programs to address Customer service, Implementation, Compliance/Auditing and Accounts Payable/Recievable.
• Designing a central repository for all SOPs and trained all staff levels on the new process and change management methodology.
• Managed vendor relationship for process management tool.
• Led several data-center audits in the NY and NJ areas.

Confidential

Director of Process Re-engineering and Workflow

Responsibilities:

• Trained the underwriting and customer service organizations on financial reporting and operational compliance/excellence.
• Led detailed customer service and policy issuance operations self-audits in an effort to optimize, standardize and address quality delivery issues.
• Helped to implement new tools and consolidate all decentralized processes and home grown tools for optimization of the business.

Confidential

Risk Advisory Services Senior Associate

Responsibilities:

• Clients included insurance, government, finance/banking, hospitals, entertainment and media companies.
• Supported Operational Advisory Services, Internal Audit Services, Regulatory Risk Services, Entity Level Controls and Risk services and participated in sales activities.

Confidential

Compliance Director

Responsibilities:

• Former outsourcing and process-consulting client for 5 years.
• I designed a centralized compliance tracking/reporting database and corporate compliance function for North America registered brokers.
• Developed and delivered field office training on Corporate Compliance requirements to 70+ office locations in US/UK.