PROFILE SUMMARY:

• Over 25 years of corporate level experience in Information Technology Industry.
• Over 20 years of experience working as an ITIL Certified Technology Program Manager and PMP Certified IT Technical Project Manager using PMP methodology in Agile/SCRUM/Waterfall/CPM/PERT environments.
• Deliver solutions in accordance to project plan, making optimal use of shared resources (e.g. co - sourcing, code re-use, enterprise tools, and operational systems and data stores) and 20 years of vendor management experience.
• Estimate project scope, budget and timeline for customer portfolio managers in coordination and collaboration with teams such as Application Engineering and Quality Assurance when appropriate
• 15+ years of experience in project management or related technical field (application development, deployment/implementation and infrastructure using tools such as SPRINT backlogs for milestones and use of burn down charts. Experience leading teams of business analysts, engineers, architects and transition managers.
• Lead program and project manager for 100 million-dollar concepts from end to end project implementations of Apple Pay, Google Wallet and Samsung Pay by working with client’s business analysts, engineers, architects and transition managers. Project leader to merge American Airlines with US Air to become the largest airline in the world. Project leader for implementing Confidential to new Client Line tool and tracking with Clarity
• Prior Microsoft Trainer/Professor-Teaching Microsoft Certified Professional Developer (MCPD) coursework and test preparation. (MCSE) Developer Solution Expert and (MCPD) SQL Server Business Intelligence Professional Developer 2005, 2008, 2012 and 2014. (MCITP) Microsoft Certified IT Professional SharePoint 2007, 2010, 2013. Oracle and IT Security certified
• Proven track record in delivering complex projects (e.g. iOS, Android, and/or mobile web development projects,) such as EMV, PIN-LESS, upgraded security portals for Starbucks, Costco, Home Depot, Coke, Hilton Hotels, Mercedes, Apple, Face Book, Disney, Amazon, Netflix, Chase Bank, Confidential, Confidential, Sun Trust Bank, Wal Mart, MacDonald’s, Macy’s, Federal and State governments and GDPR.
• Over 10 years’ experience using Integration Services, Reporting Services, Analysis Services, Power Pivot, Power View, Power Query and Power Map, T-SQL and Management Studio for research analysts
• Over 15 years working knowledge of information systems security standards and practices (e.g., access control and system hardening, system audit and log file monitoring, security policies, and incident handling) using PMP methodology in Agile environments. Ability to work with globally dispersed project teams
• Ability to manage Up (Executive/Senior Management), Down (Direct Reports), and Across (Peer Groups, Stakeholders, etc.) High degree of tolerance for ambiguity in a fast-paced, change-oriented environment
• Trainer for Certified Ethical Hacker(CEH) and IT security analyst(ECSA), Forensics investigator (CHFI),
• Microsoft Certified Solutions Expert (MCSE) and Solutions Developer (MCSD) in SQL server 2014, .NET, SharePoint, Azure, System Center, Private Cloud, Business Intelligence and Data Mining.
• 10 years’ experience with information security and computer hacking and forensics investigator.
• Experience in prioritizing development initiatives and setting timetables for the evaluation, development, and dev.
• Experience in leading teams and identify cost effective IT solutions suitable for business
• 10 yrs. experience forecast, monitor, managed project financials (budget, expenses, burn-rate, cost-to-complete, etc.)
• 15 yrs. responsibility for the work stream of the assigned projects working with business analysts and transition managers, which includes assigning and prioritizing work activities, managing issues and escalations, customer relationship management, performance review, creating a positive, productive team environment, and informal mentoring/coaching activities. Experience in managing project budgets of up to $100 Million.
• Over 10 years of experience with Risk assessment and Risk Mitigation, HIPAA, SOX, GLBA, PCI and GDPR.
• Experience in leading a team of 50 team members (Onsite & Offshore)
• Conduct effective briefings that provide a high-level overview of project health, accomplishments, issues, action items and guidance/assistance as needed.

CAREER WORKPATH:

Senior Program and Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Sr. Project manager for cloud development and deployment, ServiceNow, micro services architecture and API management using Agile/SCRUM methodology.
• Developed Board level and SLT (Senior Level Team) presentations regarding status, accomplishments and funding request. Managed all IT project budgets to be delivered on scheduled and within the budget.
• Ensured all design, development, testing, installing, monitoring for all IT projects were complete per requirements and handed over to the application owners on time per each project schedule.
• Set up the program framework to analyze cost, benefits, risk, changes in the systems and advice management and suggest the appropriate action.
• Sr. Project manager for different interfaces and systems/ use of APIs/BOTs to improve customer and user experience and business process to eliminate manual efforts.
• Conducted bid sessions and RFP to select third party partners and suppliers and work with Delta supply chain team regarding all SOW’s.
• Project manager working with the teams on data mapping tools, Big Data, Oracle SQL, informatica, Cloud Computing, API’s, ETL process, BI tools, Middleware, network virtualizations mobile apps, wireless technology, PPM
• Determined project infrastructure requirements including security, performance, availability, redundancy, disaster recovery, CPU, memory, connectivity, software releases, databases and applications.
• Program manager for General Data Protection Regulation (GDPR) and privacy compliance working with the Delta law team and DPO (Data Protection Officer) to design and implement new EU regulation
• Program manager for Privacy Governance and Policy, Data Governance policy, Third party risk management, Consent management, Process and System Remediation, Privacy by Design by Default, Metrics and Monitoring, Training and Communications, and Privacy Program Localization workstreams.
• Program manager POC working with PWC and Deloitte teams on GDPR, Access management, DLP (Data Loss Prevention) and Cyber Security programs, projects and workstreams.
• Program manager for RSA Archer project for design to implementation for new efficient GRC (Governance, Risk and Compliance) solution.
• Program Manager for Implementation and training of new Archer software for efficient, collaborative enterprise governance, risk and compliance program across IT, finance, operations and legal domains that included Policy, Risk, Compliance, Enterprise, Incident, Vendor Threat, Business Continuity and Audit.
• Program manager for the Data Protection Rules, Incident Response Plan, Vendor Risk Management Process, PIA/Privacy Impact Assessment, Privacy by Design Policy, Individual Rights Policy Checklist, Information Security Policies, Records Retention Schedule, Data Sharing Policy, Helpline Policy, Records Management Policy, Data Privacy Training Checklist, Data Privacy Audit Checklist.
• Program manager for remediation of 300 applications and databases, Identity management, security monitoring and data protection to insure Delta become GDPR compliant.
• Responsible for leading various project teams and utilizing project management discipline to implement major initiatives, which involves balancing competing demands among scope, time, cost, and quality, stakeholders with differing needs and expectations, identifying requirements and unidentified requirements and working concurrently with multiple 24 client departments and other franchise communities as project plans are developed and executed
• Established governance, policy, infrastructure remediation and training to Privacy Champions in the Law Department, Customer Service, Marketing, Cargo, Corporate Audit, Corporate Real Estate, Corporate Records (CRIM) Information, Corporate Security, Digital and Direct Channels, Finance, Human Resources (HR), Information Technology, Legal, Operations and Customer Care, Reservations, Revenue and Accounting, Sales, Supply Chain, Technical Operations departments.
• Plan, Risks and Issues, Scope Management & Tracking statistics
• Define project roles & responsibilities, escalation paths and ownership
• Actively participating in creation (or facilitation) of specifications
• Oversee and ensure validation on the technical architecture/specifications.
• Actively participate in project sizing and resource requirements
• Establishing a Scope management process
• Ensuring quality of the end deliverable
• Managing day-to-day team and personnel issues
• Maintaining project costing metrics, comparing to proposal and taking necessary corrective actions
• Staging and executing User Acceptance of the end deliverable
• Establishing and executing the roll out strategy

Confidential, Atlanta, GA

Senior Program Manager/Technical IT Project Manager

Responsibilities:

• Responsible for the whole life cycle of a project which includes (but not be limited to): Initiation, task assignment & tracking, status reporting, cost tracking, change control, risk management, closure.
• Serves as subject matter project expert, providing technical and analytical guidance to the program and project teams. Ability to work and team effectively with other Solutions groups and other management personnel.
• Act as a management liaison between stakeholders and the Enterprise Systems Management team. Write detailed and clear functional/technical requirements for Enterprise Systems Management engagement and interaction, ensuring stakeholders clearly understand how to engage Enterprise Systems Management services.
• Drives and ensures project management policies, standards and procedures are consistently followed within the team. Performs all duties inherent in a leadership role.
• Over 10 years of experience with Infrastructure Compliance for regulatory compliance to Payment Card Industry (PCI) standards, Sarbanes Oxley (SOX), Safe Harbor (SH), Information Security Policies and Standards (ISPS) and Internal Audits. Works directly with Vendors, Segments and Business Units to comply with standards and audits. In addition to regulatory compliance manages Vulnerability Management for DTSS supported systems.
• Manages the full project management life cycle and software development life cycle for the implementation of highly complex, large scale, strategic IT and Business Corporate Initiatives
• Ensures the execution of specific strategic functions and implementing high-end, business-wide, critical strategy. Provides guidance, planning and direction for business unit(s), maintains budgets and proactively allocates resources and time for the business units or functions supported.
• Supervises and leads the program and project staff to oversee the impacts and interdependencies between programs and works to ensure initiatives meet the Confidential ’s goals and Objectives of the executive leadership team. Perceived by peers and staff as a leader.
• Maintain overall knowledge of current Regulatory Interest Groups as they pertain to existing IT assets and processes as well as emerging technologies to provide the necessary information when needed
• Provides both verbal and written communications regarding project status, risks, issues, and makes recommendations on project decisions to PMO and Senior Management.
• Audit new server builds prior to production release to ensure adherence to ACA compliance standards
• Participate in data maintenance and database improvements following Best Practices for data-typing, relational data structure and data quality. Create and maintain reporting template for sample server set to monitor evidence and remediation needs
• Ensures project management policies, standards and procedures are consistently followed within the team.
• Participates and coordinates process improvements and initiatives that include research, analysis and develops presentations for communication.
• Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process. C related a high performing team.
• Interprets the IT strategy and aligns resources and people to meet strategy goals
• Creates process flows and recognizes problem areas, analyzes solutions and makes recommendations for resolution. Brings inconsistencies and problems to the attention of management and participates in the problem resolution.
• Supports the project management strategy within the division.
• Evaluate MSB compliance and Tool requirements for 933 PCI in scope systems prior to the FY16 PCI audit. Assess evidence supplied by vendors for PCI FY16 audit
• Researched data warehousing/business intelligence trends and technological innovations to make appropriate project development recommendations to the management team and the developers.
• Certified Systems Engineer Architect and IT Physical Security and access control and CCTV programmer and developer SME. Certified applications architect engineer and developer expert for Ccure 9000 and Ccure 800 and enterprise badging access control systems with MAS (Master Applications System) and SAS (Satellite Applications System) Working knowledge of protocols such as TCP/IP, UDP, SSL, FTP, SMTP, NetBIOS and DHCP, COBIT
• Worked with colleague specifications to architect data solutions and applications that meet business needs
• Stay abreast of compliance and assessment trends within the Company, Legislators, Suppliers PCI Security Council and the industry in general. Leader for assigned resources. Coaches direct reports and subordinates within the business unit(s) and function(s) supported.
• 20 years’ experience of working with third party partners (on and off-shore)
• Ensure that availability achievements meet or exceed targets and, where they do not, assist with the diagnosis and resolution of related incidents and problems, and make recommendations on technology improvements.
• Directly managed the technical operations of the Enterprise Systems Management and Security Teams.
• Responsible for socializing solution and process-based strategies for functions within defined roles and responsibilities.

Confidential, Atlanta, GA

SR Project Manager and IT Business Intelligence Project Manager

Responsibilities:

• Responsible for maintaining and enhancing knowledge of the business operations and strategic imperatives of WorldPay by delivering daily reports and project updates to CEO, CFO, COO, executive leadership team and senior management team.
• Provides support to the IT Solutions Team in identifying the appropriate solutions required by the user areas; assists IT Leadership in performing a needs analysis of the relevant business areas and in matching user needs to system capabilities to ensure the new system is easily and quickly integrated into the World Pay’s business environment.
• Manage multi-year roadmaps, conceptualize project architecture and design, work with the senior management team members and accounting and finance depts. to analyze and rationalize business needs, define standards and practices for processes, and partner with other teams to deliver project solutions.
• Job scope is to drive the governance, planning, methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information towards delivery of project solutions for the Enterprise
• Lead, manage and control the BI Project Portfolio by planning, directing, and coordinating all activities and resources to ensure Project goals are accomplished on-time and within budget and will meet or exceed Stakeholders’ expectations
• Development with Microsoft's SQL Server Integration Services (SSIS), Microsoft's SQL Server Reporting Services (SSRS), Microsoft's SQL Server Analysis Services (SSAS), SQL server 2008, 2008R2 and 2012.
• Works with the Business areas in the Operational Readiness activities to provide support and coordination to ensure adoption of new systems and business processes in WorldPay’s environment.
• Manages contracts and vendors assigned to Corporate Initiatives included in the assigned program(s).
• Translates generalized customer business goals and objectives into concrete strategy and tactical plans.
• Worked on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.
• Conduct research, provide facts, and make recommendations on Business Intelligence products, services, protocols, and standards.
• Workdirectly with customer’s data through affiliations with banks,our clientserves morethan fivemillionpeople in the retail, hospitality, airline, health care, education, and public sectors.
• Works within established development guidelines, standards, methodologies, and naming conventions.
• Collaborate with team members to identify project risks to create project plans, design mitigation plans, and development estimates
• Participate in quality assurance and testing activities according to planned schedules
• Perform root cause analysis and defect correction as indicated by test results.
• Evaluate outcomes, report results and document findings according to current standards.
• Participate in knowledge transfer for project implementations to the production support team.
• Ensures work product aligns with customer requirements.

Confidential, Atlanta, GA

Senior SharePoint PMO Technical Project Manager

Responsibilities:

• Implement strategic initiatives; addressing and handling risks and issues on a day-to-day basis
• Establish measurement plans and adopt the appropriate quality procedures to ensure smooth and compliant launch and sustainment of these initiatives
• Manage all internal project team communications of progress and issues with external and internal stakeholders
• Develop project plans related to the project, associated testing and/or pilots, and full launches for each project as needed
• Design, development, customization and integration of enterprise solutions involving Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and Business Intelligence. SharePoint Server 2010/2013, SharePoint Designer 2010/2013, Nintex 2010/2013 Workflows, Visual Studio 2010/2012/2013 and various other .NET components will be utilized
• Experience with DNS, NTP and TACACS, IDS, IPS, foot printing, Nessus, enumeration, viruses, worms, white shark, social engineering, Denial of service, session hijacking, SQL injection, buffer overflow, firewalls, honeypots, back track tool, Trojan horses, penetration testing, wireless networks and web apps.
• Provide leadership to analysts and team leaders to quickly resolve service-impacting events, improve service performance and implement new instrumentation the process lifecycle
• Design, implement, and maintain SharePoint 2007/2010/2013- based solutions, web parts and services. Consult on SharePoint customization projects and provide business case analysis for using out-of-box functionality and development through SharePoint designer or customized solutions. Branding solutions via Master Page Development, Design Manager, Device Channels, etc. Knowledge of the SharePoint API and Object model with the ability to develop managed code as well as PowerShell scripting. Knowledge of Visual Web Parts, JQuery, JavaScript, node.JS, backbone.js, coffeescript, GIT, HTML5, CSS3, AJAX, IOS7 and objective C. Experience with Sapien, Bamboo, and ControlPoint SharePoint addins. Object-oriented design and programming experience using systems, databases, and programming languages to develop software applications

Confidential, Chicago, IL

Senior Program Manager and Project Manger

Responsibilities:

• Program manager for 45000 locations regarding the project/program management of the corporate initiative, which included: cost benefit analysis, work plans, functional and technical designs, building construction, network infrastructure, power construction testing and software implementation. Ensures efficient and high-quality installation of new software and/or systems and monitors all technical aspects of implementing projects from end to end.
• Evaluates complex situations accurately and identifies viable solutions that create successful outcomes for the customer.
• Work with the product development team to understand and manage project requirements, scope, timelines and budget
• Provide clear reporting of project status across all projects via executive dashboards that include: timelines, milestone tracking, budget status, issue identification, and resource management
• Communicate project status to key stakeholders and management
• Create and execute project work plans and revises as appropriate to meet changing needs and requirements
• Ensures all Redbox defined processes are used within the Redbox Framework to successfully implement projects.
• Managed the Program Budget across all projects included in the program, with overall budget accountability for up to $50+million per year
• Monitors the overall safety program and supervises contractor activities to maintain compliance with safety requirements; takes the lead on ensuring Redbox quality in the field and/or fabrication shop; arbitrates on-site conflicts; assures contractor compliance with contract documents including drawings, specifications, applicable codes, specific Redbox requirements, and schedule; reviews and monitors project schedule; coordinates site access; schedules and monitors “testing agency” activities; tracks and records onsite personnel, equipment, and job progress and prepares a daily log of contractor work activities; plans and coordinates work activities with project team and initiates change management procedures when necessary; reviews submittals and site-delivered materials for compliance with contract documents; and understands construction procedures including DEP and SWPPP preparation and monitoring, OSHA, construction permitting and inspections, and code requirements.
• Ability to balance multiple concurrent projects of varying priorities and shift focus from one project to another with minimal loss of productivity or quality.
• Developed and maintains “lessons-learned” inputs in the project repository for utilization on future projects
• Experience with dashboard design andimplementation and related techniques
• Provides Finance with monthly accruals and forecasts by the due date established by Finance using the tools developed by Finance/PMO.
• Collaborate with the finance department and various functional managers to ensure project budgets are properly estimated and controlled; provide overall financial recommendations and develop controls and measurements to monitor progress.
• Experience with agile development processes—Scrum. Full software development life cycle
• Research, test, and implement patches, upgrades, and other routine administration activities
• Experience with Eclipse IDE, SDK, JDK, IOS, UDK, Objective C, Android, iPhone and Windows application development. Experience with XAMPP control panel Apache, MySQL, Tomcat, FileZilla and Netbeans IDE
• Maintains statements of work for all contractors; tracks and approves contractor invoices in a timely manner.
• Experience with the development lifecycle and software development methodologies.
• Provided regular updates to Program Director, project sponsor and stakeholders on the status of the budget. Documents reasons for budget excess or shortfall.
• Supervises PMO Sr. Project Managers, Project Managers, Project Coordinators and Budget Analysts; provides performance feedback and goal-setting; conducts annual performance assessments.
• Hands on experience with ETL and TSQL as well as experience with Reporting and Integration Services leadership and management to all kiosk locations (45,000 stores and wireless network kiosk locations) and information groups at a corporate level

Confidential, Atlanta, GA

Senior Lead .NET SQL Server Developer/Project Manager

Responsibilities:

• Provide leadership to analysts and team leaders to quickly resolve service-impacting events, improve service performance and implement new instrumentation the process lifecycle
• Determine how operational results will be tested and measured. Accountable for creating and managing the on-going measurement of processes.
• Identify the need for process improvement plans, create and socialize plans, and manage the execution of the improvement plan. Communicate the results of the improvement plan.
• .NET lead for the software deployment team with multi-threaded applications and parallel programming.
• Developed Windows Forms applications using Visual Studio. JavaScript, Web services development
• Developed Web services and distributed system components. MVC concept and framework
• Experience developing Web applications using ASP.NET, and AJAX. TSQL Unit testing
• Experience with HTML, MVC and other .NET desktop applications.
• Work effectively with a small team to complete projects on time.
• Communicate project status issues/risk and results of project costs, partner with change management lead to facilitate communications to key stakeholders.
• Support existing business applications for internal and external stakeholders.
• Ownership of projects and drive them through to completion thoroughly and efficiently.
• Played the key role in making appropriate design and architecture decisions merging Web technologies.
• Managed outsourcing vendors on partnered development projects.
• Translate business requirements into technical design for parts of the system. Review technical design of other developers.
• Research & recommend new tools and technologies, as necessary architect or manager.
• Participate in technical discussions involving tools evaluation; software design; and standards.
• Coached others and provides on-going feedback and support to improve performance.