SUMMARY:

A senior level projects leader and an accomplished executive level consultant with proven experience developing niche products, re - engineering critical business processes, critical process mapping, and deploying high-profile strategic initiatives for both large and small enterprises. An expert in producing details business process maps, business requirements, and strategy illustrations. Specializing in enterprise data migrations, e-commerce, and integration initiatives.A certified change manager who adds value to any organization by integrating technology and business solutions, while producing valuable, auditable process maps and documentation, ensuring complete alignment between project teams, business leaders, and company strategy.

CORE COMPETENCIES:

Strategic Planning & ExecutionPMO Leadership / Portfolio Mgt Enterprise Project / Initiative Mgt System Integrations / Migrations Change Management / ADKAR WEB - Regulatory / Compliance Agile / RAD, DSDM, Scrum, CrystalProcess Improvement / Re-engineeringIT Compliance / COBIT Business Analysis / RequirementsStrategic Outsourcing / Vendor MgtContract Mgt / Negotiations Business Process MappingFacility / DC Buildouts / ExpansionSpace Planning / Redesign Document Mgt / Workflow

PROFESSIONAL EXPERIENCE:

Confidential

Director Organizational Change Management/ Sr. Project Manager

Responsibilities:

• Managed strategic Project Portfolio.
• Partnered with executive business leadership and IT teams to establish new compliant digital strategy and data reporting strategy.
• Updated critical process mapping capabilities in alignment with changing regulatory requirements, transforming the company’s sales and service operation for specialty channel.
• Increased development throughput of requested business functionality by 35% through the facilitation of new process mapping methodology, in-depth capability assessments and process maturity audits, leading to the creation and deployment of three newly established SCRUM lines and alignment with Confidential ’s SDLC, test engineering, automation, and release management capabilities.
• Supported SCRUM line stan-ups and Kanban solutions for Specialty product division and OCLO compliance remediation efforts.
• Coordinated cross functional collaboration exercises across disparate IT support teams, validating current process details and recommending various improvements, producing a 15% uplift in helpdesk operational response time and problem resolution for critical business systems.
• Updated all system integration process maps, while droving change management efforts supporting the enterprise migration of email platform to Confidential ’s enterprise MS Outlook solution along with Skype and Cisco video conferencing capabilities, and the migration of the company’s Policy administration platform.

Confidential

Sr. Project Manager

Responsibilities:

• Expanded the specialty Confidential channel’s footprint, product, and service offerings to multi-dimensional programs by facilitating strategic planning and growth initiatives for multiple executive teams. Partnered with TPA’s and Confidential partners in creating new business process maps supporting future partnerships.
• Partnered with business leaders to establish and launch the first PMO and Change Management office for Confidential ’s specialty channel, consolidating disparate business processes and dissimilar project management methodologies across the organization.
• Managed the strategic growth portfolio for the business, Primary project manager on all channel integration initiatives for HR/benefits, finance, compliance, legal, and shared services transitions, such as Confidential print, fulfillment, data compliance, and shared operations services.
• Responsible for Mapping out all process integration points supporting data management portfolio, Primary Project manager responsible for streamlining statistical gathering capabilities for business and actuarial teams.
• Deployment newly designed data cubes (OLAP / Kronos) and established data stewardships throughout business.
• Partnered with business leaders in conducting critical back office process mapping assessments, leading to the redesign of critical policy issuance and renewal events.

Confidential

Director of Operations / Information Technology

Responsibilities:

• Worked alongside industry founder and diverse executive teams on strategic planning and market expansion efforts to multi-dimensional business channels.
• Led special due diligence assignments, risk mitigation efforts, and cross enterprise business process mapping projects, effectively supporting the acquisition of Confidential business and assets by Confidential .
• Facilitated remediation projects to educate business and ensure IT processes were in compliance with SOX/Sarbanes Oxley/COBIT/PCI, regulations.
• Ensured 100% alignment with enterprise strategy by establishing the pet channel’s first organizational committee structure, including Compliance, Product, Pricing, Data Governance, IT, and Strategic Initiatives committees. Acting chair of Strategic Initiatives Committee and Product committee, for 8 years
• Facilitated strategic sourcing strategy for specialty channel, Managed vendor contracts and outsourcing efforts including facilitation of contract negotiations with OCLO teams.
• Primary sponsor of the communication improvement process mapping initiative, which increased renewals by 12.21% through the design and deployment of the company’s first-ever automated outbound communications strategy, utilizing emerging voice and hosted interactive messaging solutions.
• Remediated critical business continuity deficiencies through a series of extreme process mapping assessments in our claims and call center divisions, leading to the expansion of redundant claims and call center capabilities through the first remote satellite facility in Denver, CO, and through the deployment of the company’s first remote worker strategy consisting of 70 claims adjusters and 12 call center representatives.

Project Management Consultant | IT / Operations / Business Development

Confidential

Responsibilities:

• Recruited by industry founder to turn around struggling IT department and facilitate the overhaul of marketing and business strategies supporting the reintroduction of “pet insurance” in the United States.
• Stabilized the infrastructure through intense enterprise wide process mapping initiatives and the revitalization of IT controls and capability, and leveraging vertical partnerships, VAR solutions, and third party data center partners.
• Managed structured deployment of SalesForce lead management solution to internal/external sales teams.
• Achieved a 100% YOY annual growth rate by supporting the expansion of the company’s footprint and product/service offerings to multi-dimensional programs and new third-party payroll business channels.
• Generated more than $20M in annual premiums by partnering with external digital teams to design the first pet insurance-specific e-commerce website, resulting in 51% growth in new business.
• Partnered with business leaders to design new organizational structure and management tiers. Through extreme process mapping exercises, established more compliant and scalable business capabilities, allowing for appropriate segmentation of duties across the expanding enterprise.
• Eliminated 20+ years of medical record files and reduced claims processing by 12 minutes per claims; drove a conversion to paperless administration.

Confidential

Project Management Consultant | IT Project Manager

Responsibilities:

• Contracted to conduct a series of intensive process mapping exercises, and to manage integration planning efforts supporting acquisition of multiple medical centers throughout Southern California, previously owned by Confidential .
• Managed supporting data reporting projects and system process mapping assessments, in support of project integration strategy efforts.
• Reported to executive committee and CIO. Coordinated project teams supporting various process improvement and integration activities in newly acquired facilities throughout California.
• Responsible for technology process assessments and reviews, portfolio tracking and asset transfers/ liquidation activities.

Confidential

Innovation Consultant | Business Project Manager/Process Management

Responsibilities:

• Contracted to support technology planning and strategy management efforts supporting new.com start-up, specializing in the sale of low-priced computers and ancillary services.
• Reported to executive committee and founder.
• Facilitated cross functional business process discussions leading to the creation of future state process maps supporting required capabilities.
• Partnered with founder and various technology leaders on system capability design and logistics capabilities of creative new start up company.
• Managed digital compliance efforts with outside Legal teams.
• Assisted with strategy illustration efforts and Confidential logistics process mapping projects, between IT and external hardware suppliers.

Confidential

Project Manager

Responsibilities:

• Responsible for field project staff and business process mapping projects supporting integration activities for Confidential .
• Led multiple project efforts supporting the acquisition and eventual divestiture of 150 medical clinics/centers.
• Managed process mapping initiatives supporting the divestiture of Confidential in Southern Ca. region and the carve out of physical assets for third party purchasers.
• Project Manager for Confidential, CA data center construction and consolidation efforts supporting 150 major medical facilities in Confidential .
• Served as liaison between multiple leadership teams and regulatory agencies in Confidential .
• Responsible for due diligence efforts, portfolio alignment and risk mitigation activities supporting multiple medical center acquisitions.
• Worked with executive leadership on technology build.
• Logistics supporting divestiture mobilization efforts for Confidential .