Professional Summary

Senior Technical Manager with diverse knowledge and experience engineering, designing and managing the implementation of world-class financial, government, and health care industry infrastructures. Practiced providing mentoring, vision and direction to technical staffs, supporting a wide range of business strategies and industries. With excellent business acumen and a solid management background, able to bring an engineering strength that efficiently bridges the gap between IT and the business. Experienced Engineering fault-tolerant mission-critical on premise and cloud based infrastructures. Accomplished at delivering technical solutions that not only meets but exceeds all functional and performance requirements. Practiced in multi-discipline project management consistently meeting committed dates. Demonstrated ability to identify, implement and drive process improvements, taking an entrepreneurial approach to leveraging technology to solve business requirements with cost effective solutions. Effective at communicating conceptual technical designs across all business disciplines. Adept in motivating and mentoring diverse technical teams, building alliances between managed teams across business units and executives.

Key Skills and Competencies

Summary of Qualifications

• 20 years Experienced Managing Systems, Voice and Data Network, Server, Database and Desktop support staffs.
• Experienced managing large multimillion-dollar department budgets and vendor negotiation and management.
• Practiced and experience designing, implementing and administering extensive fault-tolerant virtual infrastructure.
• Experienced designing and implementing Cloud Based Technologies that eliminates the need for on-premise. Expert with all Microsoft Server and Desktop OSs and Applications including Windows 2012 R2 to 8.1.
• Experienced with all Virtualization applications including VMware, Citrix XenServer and Hyper-V.
• Experienced Engineering Highly Available Networks that include Routers, Switches, Load Balancers and Firewalls.
• Strong negotiating skills with a history of hundreds of successful results in high profile projects.
• Practiced at managing personnel conflict, dealing with stressful situations and strong emotions.
• Practiced at group and individual presentation, tailoring each to the audience's level of understanding.
• Strong analytical, architectural and engineering skills with a continuing goal of improving reliability, scalability and flexibility in support of the business and its clients.

Director, Systems Architecture and Engineering

• Direct company and client systems architecture and engineer. Manage teams of Systems, Virtualization and Network Engineers and Support personnel. Responsible for project management and implementations. Lead technical representative to management and clients. Developed new practices to help drive the company toward best practice successes. Began implementation of ITIL approach to IT service management. Train staff for client improved management and communications.
• Re-Engineered existing implementation standards and practices reducing average times by 50 .
• Supported the implementation of the ITIL directing the company's standards toward best practices.
• One of the company's highest producers, consistently completing over 90 of all projects on time and on budget.
• New practices implemented have increased efficiencies, reduced implementation times, increased company profitability and provided a higher quality of service without the need to increase staff.

Infrastructure Pega Service Architect

Confidential

• Lead Architect/Engineer on Bank's largest project consisting of a complete re-engineering document management processing. Managed and designed new Business Process Management utilizing Pega from PegaSystems.
• Re-Engineered existing infrastructures to support use of Pega's new Cloud Based implementations.
• Completed all designs within project timelines meeting all business requirements and below budget.
• Re-engineered in-house Pega infrastructures to support implementations times from weeks to days.
• Supported new merger and acquisitions re-engineering existing technologies to support acquired processing.

Manager of Technical Operations

Confidential

• Managed Hospital's technology, supporting staff and multiple Data Centers. Responsible for Systems, Voice, Database, Network Help Desk department staffs, supporting numerous mission-critical Health Care technologies and applications including PACs, McKesson, and a very large Meditech EMR installation connected to over 200 TB of SAN. Also, several PBX and IVR systems, Kronos Enterprise Timekeeping, and Help Desk supporting over 200 remote sites across the state.
• Re-engineered a newly installed multimillion-dollar disaster recovery site. Originally designed as a cold standby, reengineered to a fully load balanced production Data Center. New design increased system response time by 68 , saving over 1,000,000 in planned capital expense, and increased reliability from 87 to 99.99 .
• Engineered and implemented a new Unified Communications platform that replaced Physician's and Clinicians need to carry several Pages and Cell Phones to a single Smart Phone with presence awareness capabilities.
• Developed and Implemented eDiscovery processes and procedures supporting hospitals general counsel.

Manager, Technical Operations

Confidential

• Responsible for Managing and Engineering companies two primary Data Centers located in Maine and Utah. Responsibilities included maintaining the continual processing of all Data Centers with an emphasis on real time credit card authorization. Manage all technical staffs including Systems and Database Administration, Network Administration and Engineering, both internal and client service and support staff, and all Voice and Data Systems including multiple PBX/IVR systems. Participate in all new client onboarding, to obtain requirements, engineer and implement client solutions.
• Regularly accompanied sales staff to client locations to assist in collecting and analyzing client's requirements and Engineer technical solutions to meet and/or exceed those requirements.
• Assembled and managed best in class technical support staff, aligning to best support business growth.
• Designed and implemented a state-of-the-art Credit Card Authorization Network design that resulted in not only meeting the gold standard of 99.999 uptime, but maintained a 100 uptime for three 3 years running.
• Re-Engineered Storage Area Network configuration to eliminate a daily process that required major process suspension to begin reporting processes. The resulting savings was a processing timesaving of greater than 12 hours a day, increased daily processing capacity by greater than 35 , all at no added capital costs.
• Winner of President's Club award, nominated by subordinates for management excellence.

Senior Project Manager

Confidential

• Assigned to Manage and Engineer the Infrastructure in support of a statewide technology consolidation project. Project was already five years ongoing with virtually no progress. The foremost challenge was opposition from each of the State's 47 Agency's CIOs, stating their individual technical requirements had no mutual requirements to other agencies. Provided with a staff of 14 highly skilled technologists and a nine-month timeline to complete the designs and begin implementations. Engineered new consolidated design and obtained acceptance from all Agencies in first month.
• Leadership, Influence, Innovation, Overcome Huge Opposition, Implemented World's Largest Email
• Engineered a new infrastructure that supported the requirements, gaining the acceptance from all of the State's 47 Agencies and perspective CIOs and technical staff members.
• Initiated the project by consolidating the 47 different email systems into a single Microsoft Exchange installation. Installation supported 84,000 State Users, filtering over 800,000 unsolicited messages daily and successfully managing over 5,000,000 messages daily. Deemed by Microsoft Corporation as the World's largest single instance of Microsoft Exchange in government space.
• Completed project's planning, design, and implementation, including establishing a Statewide Help Desk and supporting staff, all in less than the nine months provided and financially more than 240 k under budget.
• Resulting infrastructure was estimated to save the State 500,000,000 in capital and annual operational costs.

Hardware and Software Experience