PROFILE SUMMARY

• MBA, PMP wif 15+ years proven IT professional experience in North America and Asia.
• Adaptable and result - oriented problem solver wif proven achievement in large-scale enterprise software ( Confidential, Sage CRM, Sage ERP, and SciQuest Contract Director) implementation, business systems analysis and design, application development and quality assurance, and project management.
• Positioned project teams for optimal profitability and performance through process improvement and software quality assurance practices using PMBOK, CMMI, Agile, SDLC, Six Sigma and ITIL best practices and methodologies.
• IT service management experience, combined wif excellent leadership, staff supervision, communication, analytical and problem solving, multi-tasking and people management skills, continually driving IT/business users at all levels to accomplish results.

TECHNICAL SKILLS

Applications: Sage CRM, Sage 300 ERP, Sage X3 ERP, Confidential, EPM and Enterprise Portal, CHI ERP, Ascential DataStage, SciQuest Contract Director, SharePoint, MyH2O EIP, MS Office, Excel, Project, PowerPoint, Visio, Crystal Reports.

Languages: SQL, .NET, Visual Basic, ASP, ASP.NET, HTML, CSS, VBScript, JavaScript, PeopleCode, CFML, SQL.

Databases: MS SQL Server, SSIS, MS Access, DB2 UDB, Oracle 10g, 11g.

Development Tools: Visual Studio, Rational Rose, LoadRunner, QuickTest Pro, JIRA, IBM ClearCase, Subversion, Xupper, Mantis, Fiddler.

Operating Systems: Windows Server, Linux, AIX, Windows Hyper-V, Oracle VirtualBox, VMware Workstation.

PROFESSIONAL EXPERIENCE

Confidential

Senior Sage CRM Consultant

Responsibilities:

• Work closely wif clients determining needs for an effective solution based on objective analysis of clients’ business requirements and strategic goals.
• Work in a collaborative team environment providing implementation services, training and ongoing support for clients throughout Software Development Life Cycle.
• Maintain customer relationships, and provide best practice advices.
• Proven performance in successfully delivering services to over 30 clients in government, oil and natural resources, non-profit, transportation, biochemistry, wholesale and retail industries. Tasks include business process review/reengineering, CRM analytics, user and system requirements definition, solution/system design, installation/configuration/upgrade, system migration, data migration, data extraction, transformation/conversion, customization, system integration, customized training, project management, system review and assessment, halp desk support, and CRM practices.

Tools and technologies used were: Sage CRM v6.x and v7.x, Sage ERP 300, Sage X3, Windows Server, Visual Studio, .NET, MS Project, PowerPoint, Excel, Word, Visio, SQL, SQL Server, SSIS, IIS, JavaScript, ASP, ASP.NET, Crystal Reports, SQL Server Migration Assistant, Oracle VirtualBox, VMware, Crystal Reports 2011, Fiddler.

Confidential

Solutions Architect/ Solution Consultant, Contract Director

Responsibilities:

• Lead or participate in definition, design, review and documentation of proposed contract management solutions based on Contract Director (formerly Upside Software’s UpsideContract), a world’s leading enterprise-class contract lifecycle management software suite.
• Deliver best practice advice and analysis to new clients.
• Partner wif Senior Technical Analysts and Business Analysts to conduct project investigation (examine feasibility; validate requirements; contribute to budget estimates and recommend action plan).
• Lead/ participate in User Acceptance Testing, and issue resolution.
• Successfully delivered/implemented Contract Director contract lifecycle management solutions to Global Fortune 500 clients (e.g., Procter & Gamble, Chrysler, John Deere) in telecommunication and wireless equipment, agricultural machinery, consumer goods, insurance, pharmaceutical, health care, utility and automobile manufacturing industries.
• Advised a financial planning software vendor on product development planning, and business operation (marketing and customer support) to roll out new product and service to U.S. market.
• Proposed and managed an operation automation project to improve an electronic retailing client’s operating efficiency, inventory accuracy and customer relationship by consolidating distributed inventory, sales and customer data through SQL Server Integration Service, and presenting the data on SharePoint portal.

Confidential

Manager of Information Systems/ Assistant to President

Responsibilities:

• Supervised 8-member Level-1 and Level-2 IT support team in a 24x7 IT environment, realigned IT organization wif company’s business goal, led and managed IT projects to meet business objectives.
• Developed metrics and standards for staff performance and service quality.
• Coached and mentored IT staff in analyzing, troubleshooting, tracking root causes, prioritizing and escalating issues, and resolving conflicts.
• Built customer-centric Service Desk and re-designed service processes and policies to improve efficiency, user satisfaction, cut costs and align the operation across organization.
• Implemented and managed SharePoint Server to foster technical noledge sharing, and drive and motivate support staff to collaboratively complete their tasks as a technical support team.
• Made recommendations for IT planning, system upgrading and process improvements.
• Developed ICT infrastructure capacity and availability, and disaster and recovery plan.
• Established IT governance to meet the regulation for initial public offering (IPO).
• Tools and technologies used were: CHI ERP (Manufacturing, Financials, MRP, Material Management, Inventory Management, Order Management modules), SQL Server 2005 & 2008, Windows Server 2003 R2, MS SharePoint Server, SQL, ASP.NET,
• Successfully undertook and completed an ERP system implementation project which previously failed to meet business objectives in just 4 months period wif effective leadership, people management, communications plan, vendor management, quality assurance and requirement analysis.
• Enhanced IT service quality in reducing service response time and service delivery time, and increasing resolution rate by implementing SharePoint Server and applying ITIL processes and best practices to elevate collaboration and noledge-sharing among IT support team members, enhance IT staff’s attitudes, noledge and skills, and streamline service processes.
• Developed IT governance policies, procedures and standards, and directed IT department and business units to comply wif IT governance guidelines. As a result, the company successfully completed acceptable IT governance audit and made IPO in March 2008.

Confidential

Senior Consultant, Project Management & Confidential

Responsibilities:

• Trained and mentored Oracle PeopleSoft project teams at Taiwan’s leading banks wif Capability Maturity Model Integration (CMMI) standards and processes, project management methodology, software quality assurance best practices.
• Audited project artifacts and processes to ensure that each project team meets pre-defined KPIs.
• Led project team to achieving CMMI Level 3 appraisal indicating that quality assurance processes are tailored for the organization and proactive.
• Saved project costs through improved software size estimation and risk management. Reduced defect rate by 25%, increased on-time delivery rate by 16.7%.
• Created dedicated software quality assurance positions to strengthen the quality of deliverables.
• Published 20+ papers on the topics of CRM, project management, and IT strategy.

Tools and technologies used were: PeopleSoft CRM 8.8, PeopleSoft EPM 8.9, PeopleSoft Enterprise Portal 8.9, PeopleTools 8.4x, PeopleSoft Application Designer, PeopleCode, Crystal Reports, SQL, Oracle 10g, BEA WebLogic 8.1, Windows Server 2003, LoadRunner, QuickTest Pro, IBM ClearCase, Subversion, Mantis, Xupper, Ascential DataStage, Welcom Open Plan, MS Project, PowerPoint, Excel, Word, Visio.

Project Manager

Confidential

Responsibilities:

• Simultaneously managed multiple Confidential projects for a Taiwan’s leading bank’s wealth management group.
• Worked wif clients collaboratively on discovery, design, development, testing, implementation, and project management.
• Assisted financial services industry clients to cross-sell and up-sell products/ services, and provide customer-centric service through 360 degree customer view by consolidating customer data, interaction history and transaction data across multiple back-end systems.
• Led a team of 10+ project personnel to successfully implementing quality Confidential system in record time (5 months), under budget.
• Effectively improved client’s service quality, sales performance, and customer satisfaction by integrating Confidential solution and IBM-based core banking system, and analyzing customer data and transaction data.
• Awarded multi-year service contracts by the same client due to quality implementation and sound project management which meets clients’ demands.
• Served as technical advisor in support of the professional service and Confidential solution selling process by applying consultative selling strategies to align wif clients’ business objectives. Targeted industries include banking and financial service, and telecommunications.
• Developed proposals, performed project scoping, created statement of work (SOW).

Tools and technologies used were: PeopleSoft CRM 8.8, PeopleSoft EPM 8.8, PeopleSoft Enterprise Portal 8.4, PeopleTools 8.4x, PeopleSoft Application Designer, PeopleCode, Crystal Reports, SQL, MS SQL Server 8.0, BEA WebLogic Server 7.0, Windows Server 2000 environment, MS PowerPoint, Excel, Word, Visio.