SUMMARY

• Purpose - driven Program Manager with extensive experience in leading highly complex technical and business programs cross functionally.
• Delivered IT initiatives from concept through implementation in retail, finance, manufacturing and healthcare domain.

TECHNICAL SKILLS

• Program/Project Management
• PMO
• People Management
• Requirement Analysis
• Vendor Management
• SDLC
• Agile
• Waterfall
• Scrum
• Kanban
• TDD
• XP and SAFe
• Process Improvement
• Quality Assurance
• Stakeholder engagement and communication
• Software Architecture
• Excellent verbal and written communication
• Software artifacts
• JIRA
• ADO
• HP-ALM
• MS-Office suite
• Gantt
• PERT | RAID
• RACI
• SQL
• RDBMS
• Power BI
• Google Analytics
• CRM
• JAVA
• .Net
• Salesforce
• CI/CD
• DevOps
• MS Azure
• AWS | Supply chain
• Operations Management

PROFESSIONAL EXPERIENCE

Confidential

Technical Program Manager

Responsibilities:

• Leading Digital Transformation by implementing enterprise software applications for Sales and Marketing, HR and Retail Operations. Ontrack to save $50M in operational cost and improved scalability, accuracy and efficiency.
• Aligned the organization to a common language and way of working by implementing SAFe principles to perform Value Stream identification and empower with a Lean Portfolio.
• Building and optimizing business processes with extensive requirement gathering and assessment, complex system and process flow analysis in Client-Server architecture.
• Providing guidance for acceptance and adoption of prolific business development plans and levers to deliver business value to ensure growth and success, adoption, effective cycle time, manage the implementation process for quality and schedule with minimal risk.
• Implemented Back Office Software system resulted in a $2M cost savings and improved retail operations efficiency by 30%.
• Developed and implemented Business UAT process to validate and consume periodic vendor s/w deployments thereby resulting in $2M savings and increased product’s usability and reliability.
• Designed and Implemented Data Analytics model in Azure Cloud, moved data from Data warehouse to Data lake to Cloud, saving $2M in analysis services and operational cost.
• Developed a cross-platform data ingestion framework to automate data extraction and transformation from various data sources (Oracle, Hadoop, MySQL, JIRA, Confluence), implemented PowerBI as a reporting tool.
• Customized and implemented iOS app resulting in savings of over $1.5M in audit services and reliability.
• Implemented Outlook, O365, SharePoint, Workday and ADP solution for corporate and retail employees.
• Streamlined and automated vendor/partner software upgrade procedure reducing monthly 160 hours of manual work to 10 hours.

Tools: used - MS Office, O365, ITIL, Azure Cloud, PowerBI, MicroStrategy, ADO, JIRA, Bluecube BOS, Point of Sales system, Insite360, Pulsar, Java, OO, Oracle, SQL, RESTful API, Salesforce.com.

Confidential

Technical Program Manager

Responsibilities:

• Successfully delivered Java based financial advisory solution which helped customers select their funds, plan fiduciary, and manage it according to changing market conditions in order to make most out of their retirement savings; This project increased 401K business by 40%.
• Worked with business stakeholders and partners to understand requirements, scope and timeline.
• Collaborated with stakeholders and engineering leads on backlog prioritization and sprint planning to deliver value in shorter iterations and defined metrics for tracking progress, determining success, and completion.
• Led continuous process improvements and best practices to create a robust, predictable, priority driven culture in an Agile environment.
• Assessed the quality of releases through monitoring of incoming bugs and code changes to identify quality issues and trends.
• Implemented HP-ALM, HP-QTP and Hybrid Automation Testing framework to automate STLC.
• Developed and achieved Software release schedules with well-defined milestones and strategy to achieve product launch timeline and budget targets improvements for maximum impact.
• Resolved cross-functional issues, removed impediments while partnering with leadership within product development.
• Operated at different levels of abstraction from high level strategic planning to tactical project management including task prioritization and delineation of schedules, milestones, and key deliverables.
• Hired the best talent; mentored team members to catapult their performance to the next level.

Tools: used - MS Office, O365, SharePoint, SQL, Oracle, Java, .Net, JIRA, automation framework, ALM, QTP.

Confidential

Technical Project Manager

Responsibilities:

• Launched web-based enterprise application for OralDNA labs for Patient portal and Digital Marketing of products and services.
• Defined and launched strategic and analytical initiatives to improve internal and external facing processes and operations.
• Implemented a scalable, web-based lab management software system to manage lab operations.
• Worked with VPs, Research scientists and development team to finalize scope and prioritize requirements.
• Managed S/w Developers, Testers, Web Content Management and support team.
• Created mockups, wireframes and designs to deliver Epics/features in a fast-paced environment.
• Anticipated bottlenecks, provided escalation management, and made tradeoffs to balance the business needs versus creative constraints.
• Established DevOps CI/CD tool, GitLab.
• Revamped E2E analytics and core technology platforms to enable advanced analytics capabilities for making better business decisions
• Created, analyzed and presented automated Lab performance review reports using Jasper.
• Managed the escalation of issues and submitted recommendations to executive steering teams to remediate.
• Tracked the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues weekly.
• Presented program status, risks and mitigation plans on a regular cadence.
• Worked with development teams on BRDs, FSDs, test plans, execution, reviews, failure analysis and assessed overall quality and risk.

Tools: used- Jasper, Java, SQL, ASP, HTML, Ant, GitLab, Subversion, Manual test scripts, MS- Office.

Confidential

Intern, Project Manager

Responsibilities:

• Single handedly designed, developed and implemented a Psychrometric calculator app for Sales and Marketing team.
• Gathered project requirements from Sales team and converted them to user stories.
• Ensured projects' objectives are clear and agreed to by all stakeholders.
• Studied Psychrometric calculations to understand and implement deliverables.
• Developed and deployed software code for the app.
• Presented project status on progress, risks and budget.
• Trained end users by providing them User guides and documentation.

Tools: used- Java, JSP, Eclipse, SQL, MS- Office.

Confidential

Software Engineer

Responsibilities:

• Partnered with project managers, software engineers to build cutting-edge, large scale distributed systems.
• Developed web application framework for easy creation of digital footprint of business.
• Developed defect management lifecycle tool, eDeveloper.
• Used SQL queries to manipulate data from multiple databases.
• Generated reports and dashboards to meaningfully inform user on key information.
• Performed unit tests, functional testing on the module developed.
• Analyzed and improved efficiency, scalability, and stability of various system resources.
• Conducted design and code reviews.

Tools: used- C, C++, Java, SQL, LDAP, HTML, MS- Office.