SUMMARY

• An action oriented and energetic IT professional with diverse experience in variety of domains like Finance, Banking, Insurance, Railway and Transportation, as a Senior Scrum Master and Business Analyst Built strong relationship with all stakeholder and contributed in turning proposals to realty.
• Successful especially in management roles, that demand a high level of dedication and focus on delivering business outcomes through the use of methodologies.
• A Certified Scrum Master/Product Owner with 7+ years of experience with strong business analysis skills and understanding of the software development life cycle (SDLC) utilizing Agile methodology, Hybrid Waterfall - Scrum, Extreme Programming, Kanban, Rational Unified Process (RUP), Waterfall and V-Model.
• Experience with widely successful Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing and Agile Games.
• Adept in facilitating Scrum Ceremonies such as Daily Stand up, Sprint Planning, Sprint Review and Sprint Retrospective and Backlog Grooming Events.
• Proficient in Capacity Planning, Issue tracking and resolution, Cost estimating, Scheduling, Scope management, Prioritization and handling team dynamics.
• Facilitated and participated in systems demo, defining metrics, tracking and escalating impediment.
• Coached and motivated team on Agile Principles and practices, adept Confidential conflict management and resolution.
• Communication management
• Experienced in handling requirement churn, conducting backlog refinement or grooming meeting and has
• Exemplary negotiation skills
• Created sprint burn down, burn up charts to discuss the progress of the iteration within the team and for higher management reporting, and tracked team performance.
• Good working knowledge on Scaled Agile Framework (SAFe). Participated in multiple Program Increment (PI).
• Efficient in setting up DevOps Automation and Continuous Integration including designing of automated build systems for work set of enterprise applications on UNIX or Windows environment
• Working knowledge on Server Infrastructure preferable. working closely with Release train engineer (RTE), Product Manager/Owner, Stakeholders and other scrum teams to elicit actual needs and document as user stories and acceptance criteria.
• Assisted Project Manager/Program Manager in preparing Project Plans, Status Reports and Project Charter in MS Project.
• Manage Prioritized backlog in Agile environment using TFS.
• Proficient in various tools like Rally, Jira, Confluence, Sales Force ERP, SAP ERP, HP ALM, AHA, VSTS, MS Project.
• MS Excel, PowerPoint, MS Visio, technical assessment tools, Data Warehousing concepts, Infrastructure, and web design and thorough understanding of Business Intelligence (BI) and experience in creating interactive analytical dashboards using Tableau and IBM Cognos for business decision making.
• Extensive experience in using the change management tools like Rational Clear Case, Rational Clear Quest, and Perforce & requirement management tools like Rational Requisite Pro.
• ExpertiseindesignanddocumentingdifferentartefactsincludingtheSoftwareRequirementSpecification (SRS), Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirement Tractability Matrix (RTM), Use Case Specifications (UCS), Use Case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, and Activity diagrams), Swim-lane diagrams and Class Diagrams based on UML using MS Visio and Rational Rose.
• Proficient in conducting GAP Analysis of AS-IS and TO-BE systems, SWOT Analysis, Impact analysis and worked with Project Managers to prepare Risk analysis documents.
• Proficient in creating and adopting innovative Wire-frames and Prototypes to drive the elicitation session, get an earlier feedback from clients and thereby modify requirements.
• Experience in facilitating Joint Application Development (JAD) sessions with IT team, Requirement gathering interviews with wide group of users both internal and outside vendors. Brainstorm sessions and Requirement Workshop.

TECHNICAL SKILLS

Domain AML: KYC/CDD, AML-SAM, BSA, US Patriot, BASEL III, CCAR, Dodd-Frank, Credit Rating

Actimize AML: CDD, Risk Scoring, CDD-HRC, CDD-INR, CDD-CIP, CDD-DOC, CDD-PRE, CDD-EBD, CDD-BOI, Dynamic on-boarding, AML-SAM Trade Black Scholes Model Options Pricing, Binomial Model, Trade Life Cycle, Front, Middle, Back Office, Payoff Diagrams Holder & Writer

Securities: Equity, Fixed Income, Hybrids, Derivatives Contracts Strangle, Straddle, Spreads, Warrants, LEAPs, Greeks, Forwards, Futures, SWAPS, ABS, MBS Markets Primary, Secondary (Stocks, Bonds, Derivatives, Money (Repos), Forex, Commodity) Testing HP AML, QTP, LoadRunner, Selenium.

Programming: SQL, SAS, R, Python, HTML, CSS, PHP, jQuery, JavaScript, C

Tools: Microsoft (Project, Visio, SSIS, SQL Server, Access, SharePoint, Excel, PowerPoint, Word), Workfront, Jira, Rally, VersionOne, Bloomberg Terminal, HP AML, TFS.

MRM/CRM: Microsoft Dynamics 365 Marketing, Salesforce

Soft skills: Communications, Presenting, Analytical skills, Proactive, Quick learner, Organizational Design, Business process design, Developing & implementing end-user training, Risk Management, Change Management

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, OH

Scrum Master/Business Analyst

Responsibilities:

• Implemented Agile-Kanban practices within the team in order to ensure compliance with agile principles.
• As a Scrum Master/ Team Coach I coached and managed multiple teams onsite and offshore.
• Coached teams in Agile best practices including self-organization and cross-functionality.
• Implemented Scaled Agile Framework (SAFe) best practices with Release Trains.
• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, Rally tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%.
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Coached teams to prioritize the work based on business value and handling of the tasks by the team.
• Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
• Presentation in improving build and deployment by DevOps tools through automaton using scripting.
• Implementing Scrum with TFS to track the progress of project and involved in creating Product Backlogs, EPICs and User Stories.
• Configuring Microsoft Azure as a cloud service provider for project requirements.
• Coordinates and manages daily activities of cross-functional teams for successful execution of software/application development, systems integration, network infrastructure upgrades, and SharePoint Projects.
• Facilitate/conduct daily standups, backlog grooming, planning, sprint reviews and retrospectives for all digital minor enhancements and non-capital change projects.
• Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Master, Product Owners and Technical Leads.
• Coached and managed teams on Agile Scrum best practices tailored to specific process requirements of BMO.
• Implemented the project in Agile software development using TFS as software management tool, and played the role of Scrum Master for a team located across Onshore and Offshore
• Experience in a DevOps setting with agile project tracking tools, source code management, configuration management, build, deployment and test automation tools Confidential enterprise level.
• Configuring private registries on Microsoft Azure for Docker images.
• Mapped those project needs with Agile ceremonies like daily scrum, sprint planning, product backlog, sprint backlog etc by using Rally Tool.
• Research and Marketing: Assisting with the analysis of current standard payment plans that are Confidential risk of default and helping to develop SOP's for the unit to be utilized every year for the tax lien sale process.

Environment: MS Project, UML, Rally, Agile (Safe), Kanban MS Excel, SQL Server, MS Visio, wire frames, Rational Analyst Suite

Confidential, Dallas, TX

Scrum Master/ Business Analyst

Responsibilities:

• Managed a scrum team that delivered financial related product for the company.
• Coached/Groom the team about scrum framework, scrum events, and also scrum values and its relevance to productivity and business success.
• Provided Agile Coaching and transition of teams to Kanban for Database and Business Intelligence Teams supporting the enterprise and various business units for Data Warehousing and ETL Development
• Facilitated daily scrum, sprint review and Retro meetings with the PO and stakeholders to ensure the team does not deviate from the product vision.
• Created various Environments with MS Azure and IBM’s SoftLayer Cloud Platforms to Pilot Confidential ’s Infrastructure Technology prior to migration to Production
• Ensured my scrum team was barely affected by internal/external distractions by encouraging the organization to provide a unit for them to self-organize and that helped in increasing their velocity over time compared to what was initially.
• Assisted in removing impediments that would slow down team's velocity or not achieving what was committed to.
• Responsible for Program & Project Management of Confidential ’s Cloud Migration Strategy that required migration of Premise Based Data Centers to Microsoft Azure, Google Cloud & IBM’s Softlayer Cloud Platform(s)
• Develop Infrastructure Kanban board that meets the foundational and business roadmap. Setup Kanban boards that align to the infrastructure portfolio of work for diverse teams
• Experience using continuous Integration tools such as Jenkins.
• Coached the team on ways to reduce Technical Debt by creating a Technical Backlog and committing not more than 20% of technical debt to a sprint which adversely had a positive outcome on the Team's Burn-down Chart.
• Assisted the PO and Development Team on writing a good User Story using INVEST criteria.
• Assisted the PO in grooming and prioritizing the product backlog using Story Mapping technique and MOSCOW.
• Worked as a coordinator between business users and system developers to collect business requirements and support in system design/development/test/implementation.
• Conducted brainstorming sessions to extrapolate the requirements that are not stated.
• Used UML methodology to capture, analyze, and translate business requirements.
• Developed business Use Case scenarios, conducted use case analysis, and created use case/sequence/activity diagrams.
• Assisted in requirement verification and validation during various phases of the Software Development Life Cycle (SDLC).
• Participated in the black-box test, regression test, and system integration test (SIT).

Environment: SQL Server, Jira, HP Application Lifecycle Management (ALM), MS Access, MS Excel, Jenkins, MS Visio

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Exhibited outstanding influencing skills to effectively drive project / program efforts.
• Leveraged problem solving and influencing skills to ensure project plans deliver on intent.
• Evangelized with stakeholders and customers to communicate delivery of new capabilities.
• Built relationships and collaborated with key stakeholders to ensure delivery of commitments.
• Ensured projects are being documented appropriately to mitigate risk and to be delivered on time.
• Prepare and keep project documentation such as daily reports, EMV reports, meetings minutes, etc.
• Designed and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Worked on continuous improvement and continuous deployment via improvement backlog in Azure DevOps ADO, lunch-n-learns, presentations and discussions across teams in the Finance Portfolio.
• Partnered cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Knowledge of how the Tech organization is operating and maturing and how the Program’s deliverables are aligned to the company’s imperatives.
• Demonstrated a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Drove agile program/projects based on defined priorities; ensured scope of deliverables, timelines and budget are met; identified risks and issues and mitigated and / or escalated as needed.
• Proactively communicated with the team and provided constant support for the engineers to enable EMV card processing with self-checkout solution on different pin pad devices, as a part of project.

Environment: MS Project, UML, Rally, Agile (Safe), MS Excel, SQL Server, MS Visio, wire frames, Rational Analyst Suite

Confidential, Denver, CO

Scrum Master

Responsibilities:

• Served as the Community of Practice Lead for Scrum Masters. Created and delivered engaging workshop content.
• Facilitated discussion, decision making, and conflict resolution. Ensured team level metrics are relevant and maintained.
• Identified dependencies on other teams and coordinated when needed. Supported agile transformation through all levels of the organization.
• Provided all support to the team using a servant leadership style whenever possible and leading by example.
• Worked closely with Program/Project leaders to drive ongoing communication and execution alignment.
• Assisted with internal and external communication, improving transparency, and radiating information.
• Supported and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Assisted with documentation for testing, implementation and support for business solution, application and/or software enhancement.
• Acted as a subject matter expert (SME) by learning the business user functions, organization and role in the enterprise as well as industry best practices.
• Analyzed, identified, and documented through either Change Requests or New Project forms specifications for solution development and/or software enhancement.
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitated scrum ceremonies - retrospectives, planning, stand-ups, grooming sessions. Removed blocks for the API team including raising awareness to organizational blocks and/or risks. Facilitated getting the work done without coercion, assigning, or dictating the work.

Environment: Agile (Scrum), Kanban, Rally, MS Visio, Just in Mind, MS Office (MS Word, MS Excel, MS PowerPoint), Confluence.

Confidential, Statesboro, GA

Scrum Master/Business Analyst

Responsibilities:

• Acted as a liaison between the Process Owner and the RPA development team throughout the process completion
• Elicited task and process requirements from the business users using focus group session, interviews, Process video recordings
• Actively involved in Solution Design and documented the Process Definition Document (PDD) detailing the process map for the automation of the robot.
• Performed a detailed GAP analysis for the enhancement of the system and prepared complete L4 - AS-IS & TO-BE process maps
• Coordinated with the testing team by writing relevant Test scenarios & test cases and effectively participated in UAT and recorded the expected and actual test results
• Managed SLAs, robots and contracts using an Orchestrator
• Collaborated with Centre of Excellence (COE’s) to ensure all requirements are met in the solution/to-be process as per the business requirements.
• Documented and managed the Requirement Traceability Matrix (RTM) throughout the process automation
• Managed all emergency, normal & standard change requests (CR) by conducting Root Cause Analysis and by coordinating with CAB (Change Advisory Board)
• Documented and recorded the complexity involved in various tasks and process by calculating the process metrics AHT, FTE and volumes.
• Prioritized, streamlined and got approval for the process (Quick win, low hanging fruit) automation in the pipeline by calculating automation complexity, potential, exceptions and automation benefits by mapping the process in automation quadrants.

Environment: SAFe, java, MS Visio, MS Outlook, MS SQL Server, JIRA, confluence, XML, RESTful API’s, Postman, Jenkins, GitHub.