SUMMARY

• Strong in analysis, research, organization and communication, and highly skilled in planning, scheduling and producing quality program governance deliverables
• Problem solver and relationship builder, adept at driving end - to-end execution and handling multiple projects simultaneously in fast-paced, deadline-driven environments
• Quickly take control of at-risk projects; consistently offered contract extensions and expanded roles based upon performance, proactivity and consistent results
• Possess Digital Marketing Certification in Customer Engagement, Social Media, Planning and Analytics

TECHNICAL SKILLS

• MS Project
• MS Office Suite
• JIRA
• Confluence
• Smartsheet
• Visio
• Adobe Acrobat Professional
• Workfront
• SharePoint
• Google Docs
• Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Marketing Project Manager

Responsibilities:

• Determined project goals, activities, objectives and product owners for marketing workstreams and maintained project plan and reporting via a combination of Smartsheet, JIRA and Workfront
• Supported product launch initiatives through the creation of marketing and promotional materials, as well as event execution
• Managed branding/de-branding of Thomson Reuters to Confidential to include all collateral materials, logo, websites, signage, printed materials to ensure compliance standards were met and assessment of needs for archival or de-branding
• Collaborated with Sales Enablement, Learning and Development and Support teams on both internal and external marketing requirements for the product launch of Workspace and drove decision making
• Planned external marketing communications for release of Workspace, including email marketing and other channels
• Ensured availability of appropriate video content for internal learning and training for Support and Sales Enablement teams and external for product users
• Developed comprehensive marketing document tracker for Confidential Workspace launch which included a Fact Sheet, pitch deck, comparison document, QuickStart Guide and FAQ

Confidential, New York, NY

Program Manager

Responsibilities:

• Oversaw program design and execution, including setting measurable project goals and key milestones
• Handled 14 cross-functional workstreams within project focusing on complex regulatory remediation
• Managed project in a hybrid methodology environment as team transitioned to an Agile Methodology
• Created a change management process flow from the initial presentation through planning, approvals, communication and remediation
• Coordinated objectives, scope, approach and plans with other initiatives to gain alignment and manage resources appropriately across projects through the use of MS Project
• Identified and escalated project issues, including regional disagreements, prioritization and staffing shortages
• Ensured all deliverables were on time and within the agreed acceptance criteria
• Acted as main point person for project with executive sponsors through regularly schedule briefings/ status updates. Prepared and provided project reporting, metrics and scorecards via JIRA and Confluence

Confidential, New York, NY

Program Manager

Responsibilities:

• Responsible for risk analysis and mitigation along with contingency planning
• Evaluated possible solutions and made recommendations for implementation, escalated issues that impacted project execution
• Developed detailed project plans in MS Project identifying key deliverables, milestones and interdependencies
• Oversaw junior project managers and drove completion of individual project components
• Collaborated with senior executives on strategic initiatives and held goal-oriented work sessions
• Managed project communication and presented progress reports for executives, senior management and key stakeholders

Confidential, New York, NY

Project Manager

Responsibilities:

• Drove Citi Innovates, an internal innovation conference designed to showcase innovative initiatives taking place at Citi within different business areas and firm funded startups
• Developed presentation to secure funding for effort
• Managed budget involving vendor negotiations and keeping to budget limit
• Lead point person on engagement with creative agencies including content needed for giveaways (ie t-shirts, water bottles, etc.) signage, free-standing booths and project management of deliverables
• Established and maintained project timeline for internal team
• Lead “What’s the Big Idea” initiative, an employee innovation challenge that was sent out to all Global Cards staff consisting of over 10K employees
• Planned project timeline and oversaw budget and disbursements
• Organized Review Committee comprised of cross-section of Global Cards members
• Branded effort and spearheaded communication going out to senior leaders for distribution to reports
• Organized all aspects of logistics including agenda, catering and travel for winners moving forward into Innovation Express workshop
• Earned 9-month extension of original contract based upon development of strong relationship with Marketing Team and at request of Marketing Vice President

Project Manager

Confidential

Responsibilities:

• Defined and documented business requirements and business processes
• Managed relationship and communications with senior stakeholders around innovation strategy
• Created and updated PowerPoint presentations, Excel spreadsheets, and other collateral
• Established tracking metrics for rate of success via post session surveys, founder commitment & concept development

Confidential, New York, NY

Project Manager/ Business Analyst

Responsibilities:

• Generated and distributed status reports including timeline, future forecasting and budget
• Maintained up to date documentation, milestone deliverables and tracking metrics via SharePoint repository
• Proactively engaged in both quality assurance and risk management activities to ensure project deliverables were met
• Ensured effective cross-functional teamwork among internal project team members and third-party vendors
• Led multiple weekly project meetings to achieve planned objectives through action item follow up for timely completion

Project Manager

Confidential

Responsibilities:

• Served as single point of coordination for the program
• Maintained accuracy of Mandatory Block Leave (“MBL”) database and produced and distributed monthly status reports
• Provided regular updates to senior Compliance management
• Liaised with multiple stakeholders including Business Area COOs within Compliance to gather data and updates
• Identified conflicts/ dependencies leading to potential risks and highlighted these risks to relevant stakeholders
• Ensured that proper program management processes were carried out in full compliance with regulatory guidelines