Technical Highlights

• Expert with BMC Bladelogic Network Automation
• Expert with ScienceLogic EM7
• Familiar with many network management applications.
• Familiar with many different network devices.
• Experience as a Windows Administrator
• Familiar with Linux
• Experience using VMware vSphere and VMware hypervisors
• Experience creating SQL queries in in various SQL databases.
• Experienced with technical customer support

WORK EXPERIENCE

Confidential

Technical Support Analyst

Worked as a Technical Support Analyst TSA , supporting ScienceLogic's EM7 platform and LogicVein's Net LineDancer application. As a TSA I work with customers to troubleshoot issues they are having, assist with upgrades, integrations installations and assist customers troubleshooting EM7. Typical problems outside of the EM7 product could involve bad certificates, Linux OS problems and issues with the MySQL database

Confidential

Lead Technical Support Analyst

I work as Tier 2 3 Technical Support for BMC Network Automation for Networks, my duties included taking all customer escalations, training new Technical Support Analyst, TSA , assisted customer integrating BBNA with other network management systems, creating and modifying device drivers using XML. I received to awards for outstanding customer support and maintained one of the highest customer satisfaction ratings in BMC. I was also responsible for maintaining a lab with about 10 servers and over 100 networking devices from 40 vendors. During this time I would upgrade the OS's of the devices, modify configurations and keep all the server and network devices operational. I also trained and worked with the BMC EUEM Website Monitoring software.

Confidential

NOC Manager

I worked for Computer Aid as a contractor to Digital Bridge Communications. I was brought in to develop and write the procedures for a new NOC. I trained 3 NOC technicians and setup their production network monitoring using Solarwinds Orion. I changed Digital Bridge Communications internal network from a workgroup to an Active Directory network and implemented basic security on their shared directories. I also performed Tier II customer support, troubleshooting computer and network problems.

Confidential

Network Admin

I started as a temporary employee and was hired after the 6 month contract. I managed the Sunrise Senior Living Sunrise global network of over 400 sites. I diagnosed and repaired any infrastructure related problems, Acted as a Tier 3 helpdesk for all network connectivity and computer issues. During my time at Sunrise I was instrumental in converting the network from frame relay to a managed MPLS network. Most of this involved setting up the routers, switches and Active Directory settings. I would also configure the site in our monitoring tools HP Openview and NMIS . Other duties would include setting up network printers and helping migrate users to Citrix Presentation Server and updating the user profile in Active Directory.

Confidential

Manager, LES Technical Support and Operations

I managed all aspects of Network Operations and Technical Support. I had nine network technicians and six engineers in a network operations center NOC that has five shifts 24x7x365. The NOC is comprised of over 150 networked computers that provide service to over 50,000 mobile satellite devices. I provided system training for all technicians and engineers. Other duties included managing a budget of approximately four million dollars, writing performance evaluations and making all personal decisions involving network operations. As the NOC manager, system availability improved from 99.92 to over 99.995 while reducing expenses from over 8,000,000 to 4,000,000 a year. For the first year I was also responsible for the corporate helpdesk, supporting over 300 users. I was responsible for managing the upgrade of over 300 personal computer and notebooks. Most of these had custom configurations as specified by the group managers.

Confidential

I was responsible for all switch and telecommunications engineering for the MSAT satellite voice network, including: maintenance, translations and training. I installed and tested circuits ranging in size from single POTS lines to DS3's. I was project Lead for a custom vender upgrade ONP from BCS 35 to MTX 07, I worked with the FBI to help Motient meet CALEA requirements. I managed 30,000 toll-free numbers in addition to regular number management. I provided weekly switch status and traffic reports to management. During this time I provided technical support to the FAA for a project with the National Data-buoy Center. Created a custom script that reduced Cell site creation from over a week to less than 2 hours.

Lead Technician

Confidential

• I was responsible for the Day to Day operations of the MSAT Communications Ground Segment CGS . I maintained a network of over 100 Windows VMS servers that supported over 30,000 MSAT satellite voice terminals. I tested all software and hardware before it was deployed in the production environment. I as responsible for all training including on the Nortel DMS- MTX switch. I developed a complete training course for the CGS and trained new NOC technicians in the operation of the CGS. The training included basic DMS-MTX maintenance. I also wrote and reviewed all of the operational procedures used by the CGS technicians.
• Geologic Solutions is the former Aether Technologies Transportation Division, before Aether the division was owned by Motient who also went by the names American Mobile Satellite and American Mobile