SUMMARY:

• Seeking a challenging assignment as an IT Project Management Consultant in the field of IT Service Delivery, Datacenter Transformation & Transition Governance, to utilize my broad skills and expertise and to be an invaluable asset to the organization.
• Experience: Dynamic and highly accomplished PMP and ITIL Certified Professional, offering 16 years of rich and comprehensive experience, combined with proven competency in managing Datacenter Service Transition, Service Delivery Optimization, IT Infrastructure Project & Program Management, Strategic Outsourcing and Client Relationship Management.
• A highly motivated and energetic professional, dedicated to understanding and meeting client needs. Knowledgeable in project management tools, processes and techniques.
• Thorough understanding of Engineering, Operations and Datacenter requirements in terms of procedures, procedural planning, project and program management.
• 10 years of project management experience in Infrastructure services implementation and delivering large scale cross - functional & cross-enterprise projects.
• Demonstrated track record of successfully managing small to large projects from start to finish.
• Proven experience in Project Management for Transformation and Transition of Infrastructure Managed Services and Hardware & Software Technology Refresh Annual Planning.
• Organizing for Datacenter Migration and Consolidation, technology considerations, implementing project execution plans with defined critical success factors in Healthcare and Financial services domains.
• Exceptional focus, follow-through and coordination skills. Proven ability to develop and manage project schedules, and known for working well with cross-functional team to achieve on-time project completion.
• Understand complex business problems with the ability to interpret business requirements, work flows, use cases and functional design and assist in technical requirements.
• ITIL Process Analysis- Experience calculating, analyzing, effectively presenting and make recommendations with data, Operational Efficiency, Metrics & SLA(s), Budgetary planning.
• Service Improvement Programs - Organizing and leading process improvement workshops. Experience delivering six sigma and Lean projects ( leading IT six sigma projects)

SKIILLS:

• IT Operations Management
• Process Change Management
• Client Relationship Management
• System Integration & Migration
• Integrated Application & Infra Delivery
• Project Management Agile Methodologies
• Portfolio Management and Governance
• Business Development Solutions
• Cost Estimation & Analysis
• Datacenter Services Transition & Transformation
• Global Delivery Center IT Outsourcing

SKILLS EXPOSURE:

Technical Experience in: Service Desk & Command Center Tools & Technologies

Hands on experience in Datacenter Services: Compute platform, Database, Enterprise Monitoring & Storage/Virtualization Technology Evaluation and Planning; Exposure in converged & hyper converged Infrastructure multi-vendor solutions; Cloud computing & Cloud enabled services for IT functions; Mainframe Z/OS and z/VM Systems Programming, Middleware Administration; NetApp, EMC, HP, CA, BMC OEM/ISV Product Management.

MS Project: Word, Excel, SharePoint, PowerPoint and Functional understanding of IT best-practices such as ITIL, SDLC (Waterfall & Agile)

PROFESSIONAL EXPERIENCE:

Confidential, MA

Infrastructure Project Management

Responsibilities:

• Assigned to Led Datacenter Service Transition & Transformation program that involved contract scope review, project planning and prioritization of milestones in Datacenter services including transformation of Service Desk operations, Infrastructure platform, storage operations and implementation of new monitoring tools like Confidential etc.
• Consulted with client to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams on projects deliverables risks and issues.
• Scope of services included Windows, Virtualization, NetBackup and setting up Global Service Desk operations for their US and Ireland business
• Facilitated issues resolution. Prepared and presented timely status reports to client and internal senior management
• Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management

Confidential, MA

Infrastructure Project Management

Responsibilities:

• Responsible for driving Service Improvement initiatives for Datacenter and Service Desk services program that involved ServiceNow configuration and Infrastructure Alert monitoring Confidential project planning and prioritization of milestones in Datacenter services
• Led Consulting and project management of ‘Manage by Fact’ operations service improvement program for ITSM Process, Technical roadmap improvements for Windows/Virtualization, Storage/NetBackup and help desk critical incident management function
• Secondary Datacenter server decommission planning as part of cost reduction planning
• Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management

Confidential, New Jersey

Technology Project Management

Responsibilities:

• Assigned to the IT Services organization to manage projects as part of technology standardization, a multi-year initiative chartered to perform analysis and execute projects to consolidate servers & storage, standardize applications where possible and minimize server footprints in data centers.
• Datacenter migration planning from New Jersey to North Carolina as part of Technology consolidation program.
• Management of the platform migration units based on Confidential defined plan and process.
• Identification of Hardware in scope, dependencies, prerequisites for the migration
• Project management with 30+ technical resources supporting these efforts.
• Workload movement planning for HPUX/AIX/Solaris/Linux/Windows/ VMS platforms and Oracle/SQL Database servers to target Datacenters and AWS cloud for development/test environments.
• Planning for Networking Hardware and Software changes and readiness to support the consolidation project plan
• Overall responsibility for relocation of 6200 servers and included 1400+ servers for either P2V, modernization and retirements opportunities

Confidential, New Jersey

Integration Project Manager

Responsibilities:

• ITSM process and Data Management - Configuration /Customization of CMDB and Asset DB
• Configuration of Operational & Business Capacity Management, Availability Management and Application/Infrastructure IT Fact book and Dashboard
• Stabilization of Global Operations Center in Charlotte and India facility. Operational Process and capability improvement programs
• Planning and implementation of Lean Six Sigma methodology that involved 20 different services and 300 plus global staff

Confidential, New Jersey

Technology Project Manager

Responsibilities:

• Creation of annual technology roadmap for an environment with 18000 HPUX/LINUX/Windows servers, 12PB SAN & NAS Storage, 4PB of TSM & Non TSM Backup and 400 Database Oracle, MS SQL setup
• Consulted with client to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams on projects and daily production issues.
• Facilitated issues resolution. Prepared and presented timely status reports to client and internal senior management.
• Collaborated with clients, third party software partners and internal teams to develop and publish annual technology roadmap for enhanced demand management and resource planning.
• Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management.
• Participated in monthly CTO office & Executive key project monthly steering committee meetings

Confidential, New Jersey

Transition & Transformation Project Manager

Responsibilities:

• Outsourcing of services which involved Infrastructure Server, Storage and Application Services in globally dispersed environment
• Coordinate service transition phases with task such as Requirements Gathering, Estimation, Forecasting, Design and WBS management
• Resource and capacity planning and fulfilment within targeted timeline
• Design & implement Global Operations Center, Datacenter Services Operations in a Global Workforce setup
• Focus on project management methodology compliance through managing team efforts on the completion of required documentation
• Closely working with application and infrastructure technology teams to gain consensus and approval of each phase of the project lifecycle
• Manage stakeholder expectations as well as change control process and project budget
• Understand all project issues and technical solutions

Confidential, New Jersey

Delivery Management

Responsibilities:

• Assigned to manage Backup & Recovery Service Improvements and standardization initiative in a globally dispersed datacenter setup.
• Consulted with client to identify key requirements, defined project scope, developed project plan and Schedule, provided leadership to internal teams on projects deliverables risks and issues.
• Inventory of TSM and Non-TSM backup environments, standardization and conversion planning for each sites in regional and local data centers
• Facilitated issues resolution.
• Prepared and presented timely status reports to client and internal senior management
• Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management

Confidential

Program Manager

Responsibilities:

• Developed program for outsource of compute, storage, messaging, directory services and IAM to third party provider:
• Documented environment including a project to update/create SOP (standard operating procedures) and WI (work instruction) documentation as required in preparation for outsource
• Developed RFP contents
• Worked in concert with procurement to select vendor
• Provided overall management of transition planning, vendor training and implementation of services in the new operating model
• Designed and instituted ITIL methodology for a Service Continuous Improvement function in service tower to monitor and improve service delivery quality
• Redefined operating model in shared services delivery; Identified and staffed 12 separate Service Offering Lead components in the new(outsourced) model
• Created metrics to insure quality vendor performance and OLA/SLA compliance
• Project managed Mainframe, Storage, messaging, directory services and IAM portfolio upgrades and or deployments:
• Exchange 2005 migration feasibility study for global upgrade to Exchange 2007/10
• Active Directory hardware refresh 100 locations globally (200 servers)
• IAM project deployment of an internally developed front end for client and service tower requests
• Wireless Communications OS and hardware platform upgrade (Blackberry)
• Reduced exposure of the environment by identifying and eliminating critical points of failure in a 16,000+ Windows NT4 environment in 100+ countries.
• Managed team of regional project managers and administrators who were tasked with the device identification and remediation.
• Provided isolation solution for business critical applications that could not exit NT 4.0
• Team utilized network scan tools to identify and inventory NT4 devices and also scan after scheduled removal to confirm completion
• Responsible for development and compliance of disaster recovery and business continuity plans

Confidential

ITIL/Lean Project Manager

Responsibilities:

• Led implementation of Global Delivery Framework with Lean Six Sigma productivity and process improvement evaluation across global operations within India Delivery Center
• Operational improvement, optimization and efficiency improvement for supported clients - Equifax, GE, Friends Provident, American Express etc.
• Planning and design for implementing Global delivery framework in offshore delivery center for multiple service lines and components
• Achieved Operational efficiency gain and productivity improvements target of 12% in Year1

Confidential

Infrastructure Project Manager

Responsibilities:

• Creation for structured advanced skills enablement and talent retention model as part of one of its kind ‘COE’ in Confidential
• Program Management for Service Delivery Operations and Technical capability enablement at Offshore to support deliverables from to Offshore
• Met the Phase1 success criteria of enabling 40 Engineers at advance level. Create a factory model to deliver a repeated and structured on job training approach

Confidential

Global Deployment and Project Manager

Responsibilities:

• Creation of server build, refresh, health check standard process, procedures to implement in globally supported accounts
• Work with engineering and operations groups to ensure that all infrastructure documentation needed for builds are completed correct and available in a timely manner for the proper execution of each environmental build cycle.
• Monitor and provide management direction if required on the delivery of the environments.
• Help to identify, create and/or implement processes or products to efficiently manage the environment status; using a combination of processes, existing tools and enhancements.
• Create, review, publish and manage environment readiness plans, environment release documentation, deployment instructions and launch plans as needed.
• Assure the readiness of each technical procedures based on release criteria; production environment readiness, training and support plans, rollout and backout plans, and risk management plan
• Produce project plans as required and to then maintain and track these plans to ensure successful completion to time and budget
• Produce resource plans in conjunction with the project team for the requirements of the project.
• Manage the Change Control process with regards to environment scope.

Confidential, Richmond

Infrastructure Project Team Lead

Responsibilities:

• Responsible for developing project presentations, status reports, metrics, project plans and strategic direction of z9 Mainframe server consolidation, redesign Storage management solutions and implement Database DB2 & IMS administration tools.
• Developed project plans and ensured milestones were met according to schedule.
• Tracked issues, facilitated resolution and provided weekly status reports to senior management