Project Portfolio Manager Resume Basking Ridge, NJ - Hire IT People

SUMMARY:

Professional, analytical consultant, delivering professional services
A master - level engineer with a background in communications, finance, and insurance committed to providing consultative analysis, communication, and support to advance initiatives while mitigating risk.

AREAS OF EXPERTISE:

Problem definition and analysis Requirements documentation Workflow diagramming

Use case design and development Document imaging / workflow Work breakdown structure

Accuracy & attention to detail Time & resource organization Improvise, adapt, overcome

RELEVANT WORK EXPERIENCE:

Confidential, Basking Ridge, NJ

Project Portfolio Manager

Responsibilities:

Responsible for controlling fraud in Indirect National Retail Channel (Apple, BestBuy, Target, WalMart)
Design and implement analytical, tactical and strategic fraud controls at POS locations nationally
Monitor and control fraud interventions to maximize legitimate sales thereby reducing fraudulent sales
Manage internal and external communications, soliciting input and providing feedback

Fraud Project Portfolio Manager

Confidential

Responsibilities:

Delivering portfolio-, program-, and project-management support to Confidential ’s Fraud - Strategic Solutions Team. Providing analytical, business-centric, project management support for all internal and external strategic and tactical fraud projects.
Managing and maintaining Fraud’s project portfolio and portfolio communications.
Finance transformation - transitioning Fraud project portfolio in response to One Confidential .
Establish HQ Fraud project strategy moving from regional initiatives to HQ operations-centric projects
Establish converged project solutions supporting both wireless and wireline initiatives moving forward
Professional services support during design, development, testing, implementation and roll-out

Communications and Media Technical Associate

Confidential

Responsibilities:

Responsible for supporting Confidential fiber optic FiOS services for consumers and small business accounts
Provided online and offline support relative to FiOS acquisition, provisioning, setup, and maintenance
Performed analysis and isolation of voice, data and video trouble conditions education
Masters of Science in Engineering Management

Confidential, Newark, NJ

Analyst and consultant

Responsibilities:

Provided world-class customer support for our FiOS voice, data and video clients and customers, most recently supporting Confidential Finance interests in fraud control assets and projects.

Business Development Independent Consultant

Confidential

Responsibilities:

Prospecting identifying and qualifying opportunities to develop and advance ideas and relationships pertaining to professional advancement

Senior Business Systems Analyst

Confidential

Responsibilities:

Provided Business Systems Analysis in the design, development, and production of detailed business specifications, test plans, and user guides to support development and maintenance of new and improved underwriting, claims, and accounting systems.

Senior Systems Analyst

Confidential

Responsibilities:

Provided Systems Analysis in the design, development, and production of detailed system specifications to support development and maintenance of a GUI front end to a legacy health claim adjudication system.
This effort included workflow rules and claim processing logic via automatic remediation and routing for auto adjudication.