SUMMARY

• Flexible,imaginative, professional with 21 years of broad - based military, corporate and information technology experience in both management and technical roles. Ten years of varied Infrastructure and Application Project Management experience managing, instructing, and implementing with hundreds of subordinates in SDLC, Waterfall and Agile methodologies.
• Specialist in Systems Integration, Change Management, and Quality Assurance consulting with proven success in engaging and managing highly-skilled technical teams. Leverage Agile and SDLC methodologies to assure optimum effectiveness and client satisfaction. Worked with Microsoft Project since its creation—Expert in utilization and functionality.GOAL: Achieve corporate objectives through passion, commitment and expertise in:

TECHNICAL SKILLS

• Project Management
• Business Analyst
• Technology Deployment
• Change Management
• Peoplesoft HR & Financials Implementation
• QA Testing & Remediation
• Process Improvement/Optimization
• IT Auditing E-Commerce
• QualityAssurance
• System Installation
• Team Leadership
• Change Management
• Consulting Data Mining
• Behavioral Analytics
• New Business Development
• Application & Network Security

PROFESSIONAL EXPERIENCE

Confidential, Kansas City, MO

IT Manager / Network & Server Engineer

Responsibilities:

• Create and execute project plans for various clients including engineering and development for new computer servers, networks, and technical resources.
• Designed virtualizations and solutions using VMWare, Scale, and other virtual infrastructures.
• Redesigned Citrix environments, Implemented and migrated MS Exchange environments and emails, Created new domains and domain controllers, Installed HP and Dell server resources from ground - up, and created various application servers.
• Connects Storage Area Network and Direct Attached Storage hardware to networking environments.
• Troubleshoot and diagnose almost any technical problems in business environments

Confidential, Kansas City, MO

IT Project Manager / Consultant (Contractor)

Responsibilities:

• Created and executed a plan for business and technical separation of Confidential and Foley Equipment including business and financial systems, computer servers and technical resources, and new facility headquarters establishment.
• Managed resources and insured functionality for business upwards of $20 million.
• Created new business domain, transferred applications and databases, created new networks, integrated phone systems, and created and executed many projects to insure success for all moves and migrations.
• Converted DBS/SAP systems, Migrated Oracle and SQL Server databases, Created domain controllers and file shares with Active Directory privileging for the new organization.

Confidential, Kansas City, MO

IT Project Manager / Business Analyst (Contractor)

Responsibilities:

• Responsible for developing the implementation strategy for Application Delivery through Microsoft SCCM.
• Work with City Hall officials to define requirements for implementation and verification of application deployment.
• Analyze and design Peoplesoft Financial-HR-CRM feeds to Active Directory for person/department identification.
• Define all major test scenarios to verify and to ensure proper functionality of applications.
• Develop and present process flows and responsible for discovery processes. Define sourcing, identify critical path items and bottlenecks.
• Identify all custom applications used by Kansas City, document delivery methods & recommend uses in MS Excel.
• Use MS Word for documenting requirements, status reports, and process flow narratives.
• Develop process flow documents and process diagrams for the CIO using MS Visio.

Confidential, Overland Park, KS

IT Project Manager (Contractor)

Responsibilities:

• Managed multi-million dollar budgets, directs teams and resources, and provides direction for hardware/software integrations to provide client satisfaction; stateside and abroad.
• Responsible for managing IT deployments for BV office openings and closings worldwide.
• Working directly for HP (serving as Confidential & Veatch IT Service Provider) in handling all technology-related rollouts and implementations.
• Manage all aspects of server, workstation, database, and application functionality and installation.
• Implemented Microsoft Lync and Communicator infrastructure and capability for phone and instant messaging communication for all three regions (US, Asia, Europe) of this worldwide corporation.
• Implemented 4 Peoplesoft upgrades from 8.3 & 8.8 to 9.0 and coordinated external vendors for appropriate interfaces.
• Responsible for root-cause analysis for technical break fix scenarios for Confidential & Veatch sites worldwide.
• Made suggestions on business processes including project process, tracking time in SAP and improvements to manage accountability.
• Coordinate server refreshes/rebuilds, PC and laptop applications/functionality, SAN integration, network equipment installs, Cisco and HP switch and router configurations, phone server/system installs, and all other technology issues. Worked with Windows, Linux, and AIX platforms.
• Created partitioning and layout for Domain Controller servers and SQL Database servers, determined security schemes for Windows and Unix Based Servers, performed troubleshooting for Application server problems, networking connectivity issues, and Documentum latency issues, designed architecture and solutions for Unified Communications—Exchange—Instant Messaging for the entire Worldwide BV Enterprise.
• Implemented Microsoft Dynamics CRM for several BV client/contact databases for data consolidation purposes.
• Created multiple diagrams in MS Visio for data center connectivity, server connectivity, and network connectivity.
• Extracted issue information from the trouble ticketing systems entered into MS Excel spreadsheets. Created reports for Confidential & Veatch and HP executives to show weekly status and progress.
• Wrote 10+ process documentations in MS Word for processes ranging from purchase of new hardware to the opening of new sites.
• Verified and approved testing performed by third-party vendors.

Confidential, Lenexa, KS

IT and Facilities Manager

Responsibilities:

• Directly responsible for the management of IT applications/access and facilities (1-man IT Department).
• Rebuilt the Windows network from scratch and performed the maintenance/repair of over 100 PCs and servers in this unique environment.
• Performed Switch configuration through Cisco IOS, established new VPN scheme for remote access for employees, and implemented Exchange Web Access for remote email access.
• Established budgets and created proposals for over $500,000 in assets and services for the company.
• Maintained great relationships with over 50 vendors to provide appropriate products and services for the company.
• Responsible for process improvements and writing IT standard operating procedures for all departments.
• Acted as the technical liaison between the CEO and the Senior Managers.
• Maintained Phone PBX and Voicemail systems (Telephony) for entire company.
• Integrated Peoplesoft and Quickbooks data into Active Directory for access management.
• Gathered requirements and interpreted current processes to determine how to achieve the end goal of upper management and rewrote standard operating procedures as appropriate.
• Rebuilt 4 major company servers (with RAID 5) to increase speed and bandwidth in the network and connectivity between 3 separate business locations.
• Established over 20 new standard operating procedures with documentation, operations manuals, and emergency operating procedures.
• Designed, coded and created a Help Desk Ticketing System for problem tracking for both IT and Facilities issues.
• Created a full backup and recovery procedure for disaster recovery; this included all servers along with an offsite data storing procedure/plan.
• Wrote login scripts to control workstation environments, developed/updated corporate websites (wrote HTML and Javascript), and redesigned/recoded and uploaded network IP structure/routing to provide the best performance and maximum uptime for the network. Worked with Windows and Linux platforms.
• Implemented and installed custom Microsoft Dynamics CRM environment for corporate use from scratch.
• Invented and implemented Fleet Tracking database to insure uptime and maintenance schedules for a fleet of over 200 trucks/vehicles.
• Created & implemented several applications/databases for different functions in the company on an as-needed and ad-hoc basis.
• Used MS Excel to manage all company financials, created reports and presented to managers.
• I took some time off to take care of the personal affairs of my father and his passing (Tommie Thompson Sr.) and to restructure his finances and estate.
• During this time, I volunteered at the W.E.B. Dubois Learning Center setting up and designing Active Directory servers, File servers, Databases, Terminal Services, and Custom Web Applications on a voluntary basis to facilitate learning and computer classes for underprivileged youth.
• I also built/rebuilt hundreds of Windows and Linux-based PCs/Servers for many different business and private organizations/people during this period, and consulted for several small businesses to help them with their technology needs.

Confidential, Lenexa, KS

Project Manager / Corporate Consultant (Contractor)

Responsibilities:

• Managed and coordinated Confidential ’s Project Management and Infrastructure teams in combining all interfaces, applications, and data stores with those of IHOP as a result of a recent merger and rebranding effort.
• Solely responsible for overseeing all new application development projects, all application integration projects, and data integration to help consolidate the 2 business entities in the most efficient manner.
• Created new Active Directory topology, File Share Consolidation, New Email Forest & Consolidation, Telephony and Phone communication, and VMWare conversions to give a unified networking environment for the two separately-run business units. Worked with Windows, Linux, and AIX platforms.
• Connected TerraData SAN to the networks & Dell Blade Servers for a shared VMWare and data warehousing application (Oracle 11, MySQL, SQL Server development and support).
• Created/programmed new network switch and router schemes for inter-company communication and security, VPN enablement, Firewall hardening, and Cisco switch programming and ASA 5500 devices.
• Developed common naming standards and common process integration, optimized and simplified current procedures, and determined which servers could be “virtualized” to improve uptime and reduce maintenance.
• Responsible for application integration into new environment including remediation activities and implementing Agile QA processes to insure proper functionality.
• Created project plans and various reports to convey tasks and efforts that were required for success to non-technical management personnel.
• Created databases and wrote LDAP/SQL queries for analysis of the current network to determine the best solutions for the future implementation.
• Performed Peoplesoft upgrades and created custom Peoplesoft tables to support the integration efforts.
• Reconstructed WebSphere environment to a consolidated Confidential ’s and IHOP shared environment.
• Used MS Visio to write diagrams, process documentation and process flows.
• Hands-On: Created/Designed new Active Directory structure and performed all migrations and changes for the new AD servers, created/configured all file servers needed to store corporate documentation, troubleshooting application servers and prepared physical platforms for migration to VMWare, troubleshooting network settings (latency) and made changes to accommodate additional IP addressing scheme and new tree of DNS settings and URLs, programmed firewall changes and tested/modified application connectivity to database servers and SAN storage.

Confidential, Overland Park, KS

Project Manager / Business Analyst

Responsibilities:

• Managed and coordinated 3 teams of 51 contractors/consultants in the efforts of implementing mobile web banner advertising and behavioral analytics for content providers/partners.
• Created methodology for securing/on-boarding Content Partners in the most efficient manner for Confidential Nextel.
• Managed efforts and web implementations for MSN, Yahoo, Reuters, Weather Channel, Infospace, Washington Post, Rand McNally, Traffic.com, MySpace, E Entertainment, CBS, Hearst, Fox Mobile, Mapquest, and Golf Channel.
• Responsible for providing application solutions/coding and to create the Confidential Ad banner delivery engine.
• Created banner delivery application testing platforms to insure the content was being delivered properly and at the frequencies advertised.
• Used and managed iterations for Agile “Scrum” methodology to insure content was delivered properly for clients in a timely fashion.
• Imported advertising data into Confidential Enterprise Peoplesoft System for billing and tracking.
• Created documentation for Confidential Management, Confidential Technical, and for Content Partners so that they understand these methods and feel comfortable with the future procedures.
• Verified that banner cycling software worked properly on over 50 Confidential /Nextel phones and performed testing procedures for each.
• Created method for capturing maximum revenue from Content Partners while insuring a quality product is delivered.
• Signed contract agreements and responsible for follow on correspondence with Content Partners.
• Produces Weekly/Monthly metrics for contract closures, forecasting, and performance.
• Responsible for verifying billing numbers for each client on a monthly basis.
• Created marketing plans and targeting specifications.
• Wrote SQL Scripts to extract data that was needed to justify Content Partner participation (Oracle 11 development and support).

Confidential, Omaha, NE

Business Consultant / Project Manager (Contractor)

Responsibilities:

• Directly responsible for planning the implementation of Windows Mobile, Ringtones, and Location-Based Services (GPS) nationwide.
• Performed all Requirements Definition, Gap Analysis, and determined Critical Success Factors for implementation.
• Helped design and implement the Agile RUP methodology used to deliver cell phone applications to the platforms.
• Developed the Agile Quality Assurance process for all of Confidential software developments.
• Personally managed the development and implementation of 5 cell phone applications before rollout to public.
• Created test environments for verifying phone functionality for 20 different phones.
• Created Project Plans with over 1000 tasks for a comprehensive and successful implementation.
• Reviewed all current Standard Operating Procedures and determined changes to make implementation successful.
• Responsible for performance and management of SAP conversion activities from legacy systems for new ConAgra Warehouse Management System
• Converted Russellville Plant $200,000 under budget in record time (5.5 hours vs. 10 hours standard conversion time).
• Designed and created feeds from Peoplesoft to SAP (and vice versa) for financial tracking purposes.
• Directly responsible for the tracking of all materials in the plant to specific plant site coordinates and the facilitation of the shipment of materials in more efficient manners (approx. 50% time savings per processed order).
• Performed Oracle 11 database schema and table development for SAP efforts.
• Hands-On: Tested & made changes to the interface between SAP modules and Oracle Back-End databases.

Confidential, Overland Park, KS

Technical Project Manager (Contractor)

Responsibilities:

• Responsible for moving/migrating $50 Million in servers/applications to EMBARQ Data Center from many countrywide locations (Approx. 435 servers and 625 applications)
• Managed all efforts of 35-person team and 20 external vendors to facilitate necessary migration and testing support.
• Verified functionality of all applications once migrated to the final destinations and managed the recoding for the repairs until fully functional.
• Reported status to Director/VP management on a weekly basis.
• Developed and utilized Waterfall process for remediation for all migrated applications.
• Personally responsible for all Quality Assurance activities for applications after migration.
• Hands-On: Developed new application “landing zones” and new Oracle Database table layouts where separation was required, loaded applications on existing servers to consolidate hardware resources.
• Responsible for auditing business activities and generating test planning to insure compliance for 3 locations of this worldwide insurance company.
• Responsible for the effort to audit and “Gap Test” all SOX compliance objectives.
• Reviewed suggested remediation for control concern resolution to insure that all areas of interest were covered.
• Redesigned Change Management process and implemented Agile RUP process for all 7 divisions of the company.
• Determined Test Scenarios for all controls to insure that compliance objectives/requirements could be verified.
• Created Testing database to create testing spreadsheets for capturing critical testing data -Allows for the summation of disposition of overall status to PWC (External Auditor).
• Responsible for auditing business activities and insuring compliance for 5 separate divisions of this international trading company (Pork Processing--Oklahoma, International Shipping--Miami, Milling & Sugar Cane—South Africa, Argentina, Bermuda).
• Responsible for the effort to audit all activity with regard to SOX compliance objectives.
• Suggested “Best Practice” initiatives to make processes more seamless and efficient.
• Tested over 100 test cases and provided analysis for appropriate remediation to their environment(s).
• Determined Test Scenarios for controls to insure that compliance objectives/requirements could be verified.

Confidential, Overland Park, KS

Business Analyst (Contractor)

Responsibilities:

• Responsible for building the Metrics Web Initiative for use by Confidential ’s Restaurants worldwide.
• Responsible for the migration of Confidential ’s store sales data to unified data center (2200 stores).
• Responsible for importing all store data into WebSphere environment and presenting this data in a web format.
• Created feeds for store data to be imported into Peoplesoft for reporting.
• Documented/consolidated Business Requirements from many sources to establish unified set of requirements.
• Lead the development, established functional requirements, security design, and verified the test scripting efforts.
• Worked new user interfaces and data queries from the data warehouse for the WebSphere environment.
• Responsible for insuring all Agile methodology requirements were followed in the development.
• Created Project Plans and Developed Budgets for both Network and Distributed System Transition.
• Created joint Conceptual Design for the Future Network and Distributed System Topologies.
• Determined all application changes needed to allow for the separation of JPMorgan applications/data/topology from American Century.
• Physically modified infrastructure to allow for the separation of JPMorgan data/topology from American Century.
• Hands On: Developed Application and Oracle/SQL Server layouts for the transfer and separation of JPMorgan resources from the American Century hardware and network, created model application servers—model network for proof of concept.
• Responsible for multi-million dollar implementation of OPNET/Oracle 9i Traffic Modeling Software and Traffic Forecasting Tools (created 2 separate applications to bring legacy switch data into the new tool).
• Responsible for creating the Switch Interface Diagramming Tool (SIDD) in MS Access to extract switch data.
• Responsible for several custom implementations for the Market-Driven Network Planning (MDNP) tools in Mapinfo/Mapextreme/Mapmarker.
• Responsible for multi-million dollar implementation of PeopleSoft / Oracle 9i Maintenance Tracking tool conversion to web for nationwide use (independently created 3 applications which used this data and integrated 2 other systems into this).
• Utilized a mix of both Waterfall and Agile methodologies for all new development and OTS product integration.
• Personally responsible for all SDLC and RAD QA related verification.

Confidential, Topeka, KS

Technical Project Manager (Contractor)

Responsibilities:

• Managed all cost schedule and performance for over $1.5 Million in projects over 15 month period for the State of Kansas (42 projects with 33 staff members).
• Handled all aspects of budget management, staffing, and customer correspondence.
• Created lifecycle plans for Analysis, Design, Testing, and Deployment for new application development and infrastructure projects.
• Responsible for developing Waterfall methodology and testing for over 50 software/hardware projects.
• Developed for Microsoft Solutions (Windows Server, Windows Applications, VB and VBA coding, Access and SQL Server databases), AS400 implementations, and network modifications.
• Responsible for detailed system level design, coding, testing, debugging, documentation, and implementation of real-time systems.
• Directly responsible for development and implementation of RAID technology into networking servers (Windows, Unix, Linux).
• Directly responsible for the development of the new “heart and brains” of the bus communication structure, weapons control, and surface deflection of the Air Force F-16 jet aircraft.
• Supervised all hardware and software technical efforts of 120-person contractor engineering team and four development contracts valued at $500 million.
• Evaluated proposals, prepared specifications, reviewed test planning, and recommended corrections/modifications to development effort where required.
• Responsible for SDLC compliance and all Quality Assurance during the Integration and Test phase of the projects.
• Related concepts and status to AF General equivalents on a frequent basis.
• Established excellent working relationship and worked very closely with contractors to produce specified product within specific cost, schedule, and performance barriers which has resulted in overwhelming success in record time.