EXECUTIVE SUMMARY:

• Influential IT Program Manager and Team Leader 17 years of progressive experience in Project Management, Software as a Service, IT and Operations.
• Experience building and leading commercially - successful technology teams.
• Strength in Program and Cross-Team coordination - Responsible for successful completion of program to move Confidential applications to new data center.
• Passion around interpreting and implementing technology roadmaps, using dashboards, KPIs, and other analytical tools to measure team & systems performance.
• Large - Scale Technology Project Management Release Management
• SDLC including Agile/Scrum/Kanban Problem & Incident Management
• Partner and Customer Support Cloud optimization & deployments
• Team Building, Mentoring & Leadership Enterprise SAAS Delivery / SLA Compliance
• Green Field Data Center & Relocation Builds Scalable Technology & App Deployments

TECHNICAL EXPERTISE:

Project Management: Full project life cycle using Waterfall, Stage-Gate, Agile (JMingle & ira) Methodologies

Software as a Service: Building, Maintaining and Streamlining SAAS architectures and Software Releases

Operations: Passionate Partner & Customer Advocate. Synthetic and Transactional Monitoring, Disaster Recovery Planning, Strategic Release Planning, Operational Capacity Planning and Intelligence

Additional Expertise: Microsoft Office, ITIL, MOF; Planning for Networking/Load Balancing/Firewalls, VMware, NetApp & Netezza Storage, SQL, Blades, Data Warehouse and Business Intelligence infrastructure platforms.

EMPLOYMENT HISTORY:

Lead Technical Program Manager

Confidential, Seattle, WA

Responsibilities:

• PM responsible for overseeing IT/Operations data center and AWS product deployments.
• Develop, communicate and ensure IT/Ops roadmap and project plans are in sync with product teams.
• Build processes in support of team assignments, goals and objectives.

IT/Operations Program Manager

Confidential, Bellevue, WA

Responsibilities:

• Responsible PM for SAAS systems, storage, network, AWS Cloud Operations, and data warehouse projects.
• Planned and implemented program to shift hosting of all Confidential products and services from two data centers into anchor tenant cage in green field data center.
• Defined program priorities. Coordinated cross-team activities and communication. All internal and external SLAs were achieved during the migration.
• Coordinate and communicate all release and change activities through Change Advisory Board process.
• Initiate, plan and implement SAAS capacity modeling to forecast future infrastructure requirements.
• Planned and delivered fully upgraded systems, storage and network platform improving data center response times from 3 to 1 millisecond.

Program Manager

Confidential, Bellevue, WA

Responsibilities:

• Implementing Confidential . GNS standards and services architect’s pilot technology release roadmap.
• Ensured pilot program work-streams were clearly articulated and appropriately resourced.
• Worked closely with GNS architects, program management, customer and network engineers to release pilot network technology into Microsoft PII cage.
• Moved family to Ireland for a year of travel and adventure.

Program Manager

Confidential, Bellevue, WA

Responsibilities:

• Authored and tested email client migration ‘how-to’ document for Microsoft’s Live@edu group.
• Successfully completed pilot migration of 600,000 client mailboxes from Hotmail to Windows Live Admin Center as well as to Outlook Live.
• Trained team on procedure to migrate 250 global Live@edu institutional customers.
• Migration process involved Microsoft Management Console, PowerShell scripts, basic command line, Active Directory, Firewall changes, Domain Migration Toolkit.

Senior Program Manager

Confidential, Redmond, WA

Responsibilities:

• Planned and executed migration of global partners/customers data through four consecutive major releases of Live Meeting over five year span coordinating with Fortune 100 partner managers.
• Planned and coordinated the release of 1,200 Live Meeting hot-fixes.
• Planned and coordinated migration from Cardiff to Dublin data center; in addition major expansions of data centers located in the US and UK; infrastructure builds and upgrades required close coordination with vendors, partners, vendors and stakeholder teams.
• Owner of capacity modeling, infrastructure planning, hardware life-cycles and security acceptance of new infrastructure deployments into 4 data centers in US and EU.
• Collaborated with cross-functional groups to refine strategic service requirements into tactical project plans delivering scalable, integrated, SLA compliant SAAS platforms.
• Responsible for ensuring Live Meeting Operations delivered four 9’s SLA and ROI (measured in cost per minute of service delivered) for 2,700 devices deployed in seven data centers located in US, APAC and EMEA.
• Planned and drove project to migrate critical back-end legacy services from Unix to Windows.

Lead Program Manager

Confidential, San Jose, CA

Responsibilities:

• Responsible for leading the planning and coordination of product life cycle activities for embedded software development kits and BSPs for VRTX RTOS (including project initiation, requirements specification, development, test, release acceptance, technical documentation, launch, post-release sales &customer/partner support).
• Partner/OEM account manager responsible for delivering feature requests through custom SDK & BSP updates.
• Prepared and managed statements of work, contracts, and budgets for remote contract developers in India, Russia and Nordic Region.
• Managed program management team of two as well as remote contract engineering teams.
• Project managed and drove cross-team launch, development and release activities for OEM programs (Siemens/Philips/Alcatel/Ericsson/Nokia).

Senior Program Manager

Confidential, San Jose, CA

Responsibilities:

• Responsible for ensuring on-time delivery of seventeen successive Foundation products in 18 months (Solaris and HP-UX) including localized and internationalized versions for Asia/France.
• Managed launch phase of Veritas’s v1.0 clustering product (SANPoint Foundation Suite) from qualifying early adopters for 6 month beta program to final Bill of Materials, license SKU’s, and release to manufacturing.
• Managed Foundation Suite beta testing, from participant qualification, incentive program, providing initial user feedback (via a custom web portal), analysis of beta participant results, presentation of findings to product management and engineering.
• Created product collateral, developed two week programs in coordination with Veritas University for product support engineers and sales teams.
• Received executive recognition for development and coordination of sales programs for Foundation product launches.

Program Manager

Confidential, San Jose, CA

Responsibilities:

• Responsible for implementing full SDLC for SDK, BSP and RTOS projects from MRD, project initiation & review, proof of concept, engineering requirements, design, development complete (code, test suites, code review, unit tests to ensure functionally complete), validation complete (integration/system tests, test results and quality bar, release notes), RTM (release checklist, bill of materials, inspection and final gold media), first customer ship (support & field readiness, consulting services prepared, customer completed).
• All business unit activities were ISO9000 certified and verified as compliant.