EXPERT LEVEL SOFTWARE KNOWLEDGE:

• Open Text Live link 9.5 - 9.6
• SAP Training - Numerous modules
• Adobe Photoshop CS5
• VMware Workstation 5 Expert
• Proprietary Software Pro
• MS Office Advanced user
• Sales Force Training CRM
• Tech Smith Camtasia Studio
• Global Training Solutions
• Articulate Dev. Software
• Adobe Captivate 4.0
• Professional Power Point Dev.
• Adobe Premier Pro CS5
• Adobe Sound Booth CS5
• Lectora Training Dev. Software
• Various LMS Systems
• SalesForce

PROFESSIONAL WORK HISTORY:

Training Deployment Manager

Confidential, Downers Grove, IL

Responsibilities:

• Conduct needs analysis for a 600+ user organization
• Meet regularly with key stakeholders on planning and implementation of training plans.
• Manage a team of 4 staff developers through curriculum development and training deployment.
• Responsible for all areas of the training teams goals and objectives

Master Trainer/Shift Manager

Confidential

Responsibilities:

• Travel worldwide to client locations to deliver various advanced proprietary software courses.
• Provide post training on-site support to employees who completed the course.
• Conducting daily training in an average classroom size of 15 students.

Hardware & Software Trainer

Confidential

Responsibilities:

• Travel worldwide to client locations to deliver various advanced proprietary software courses.
• Provide post training on-site support to employees who completed the course.
• Communicate with local managers on training plans and follow up with post training measurements and testing
• Conducting daily training in an average classroom size of 15 students.

Senior Technical Trainer

Confidential, Chicago, IL

Responsibilities:

• Travel worldwide to other firm locations to deliver various advanced insurance software courses.
• Provide assistance in developing and customizing content for curricula
• Conducting daily training in an average classroom size of 8 employees.

Hardware & Software Trainer

Confidential

Responsibilities:

• Travel worldwide to client sites and rented training facilities to deliver various advanced level cell phone equipment training.
• Conduct daily training in an average classroom size of 12 employees
• Communicate with local managers on training plans and follow up with post training measurements and testing

Senior Technical Trainer

Confidential, Chicago, IL

Responsibilities:

• Conduct high level administration & systems engineer courses. Conduct training in an average classroom size of 12 clients focusing on: strategy, architecture, best practices, standards, design, installation, configuration, administration, and support with SQL database administration.
• Use of VMware Workstation and VMWare Player for all classroom systems
• Prepare labs, presentations, quick reference guides and other training materials.
• Develop high-end power point presentations that are course related or customized for a client.

Confidential, Chicago, IL

Responsibilities:

• Coordinate training classes and schedule trainers.
• Conduct surveys, evaluations, print reports and perform follow up interviews with course attendants.
• Recommend vendor software and schedule demonstrations for vendor presentations.
• Setup weekly meetings with other technical departments within the base to share training strategies and edit software-training manuals.
• Consult with all training staff, technicians, and department managers.
• Provide assistance to the staff with technical questions as appropriate to training function.
• Provide support and assistance after training.
• Conduct training in an average classroom size of 13 employees.

Medical Software Application Trainer

Confidential

Responsibilities:

• One year project that involved traveling throughout the United States to provide end user training for proprietary Confidential that were designed for patient information management and registration initiation.
• Met with other trainers within the company to share strategies on training effectiveness.
• Consulted and trained facility committee members, patient care technicians, regional directors and other administrative departments.
• Provide assistance to the staff with technical questions as appropriate to training function.
• Provide support and assistance after training.
• Conduct daily training in an average classroom size of 8 employees.

Legal Applications Training Coordinator

Confidential, Chicago, IL & New York

Responsibilities:

• Demonstrated new training methods and objectives, teach advanced level proprietary software programs to all employees and attorneys of a large law firm based in Chicago.
• Meet with other trainers within the firm to share strategies on training effectiveness.
• Consult with computer committee members, attorneys, secretarial supervisors, other administrative departments, and applications groups as appropriate for the development of specific training courses.
• Assist desktop support with technical escalations as appropriate to training function.
• Provide support and assistance after training. Conduct training in an average classroom size of 10 employees.

SAP & Tele Communication Corporate Trainer

Confidential

Responsibilities:

• Lead a team of 2 trainers and 3 support staff to and from each office in the Western region. Coordinated trainer’s schedules, hotel reservations and duty shifts as appropriate to each client site.
• Contracted to travel and teach customized customer relationship management software programs to various company levels and departments to Confidential
• Conducted train-the-trainer sessions to new trainers.
• Volunteered for trainer backup in case trainers Confidential other sites across the United States could not make their schedule.
• Responsible for shipment of high-end training equipment to each site. Deliver end-user training as needed, with a focus on one-on-one training for senior managers and staff, pilot training for new products and advanced/specialized training.