TECHNICAL SKILLS:

• Over 15 years in IT management successfully delivering application development and infrastructure projects.
• Directing a 42 person software development/infrastructure team.
• Provides strategic direction, management/operational oversight and full responsibility for delivery of all projects.
• Actively leads teams at developing solutions using Agile and Waterfall methodologies. iPhone Portal A mobile application deployed to all flying air marshals.
• This was a major departure from how information was previously disseminated by using emails and phones calls.
• It provides real - time mission information such as flight details and scheduling.
• MSNS System Modernization A feasibility and logistics study to design, develop and deploy an automated scheduling solution.
• The conclusion demonstrated to management that a COTS workforce planning product could be used to replace custom airline industry software saving millions of dollars per year and reducing the cost to refactor legacy applications.
• Established a new business unit to support the Enterprise by establishing controls and a “single truth” for all financial reporting.
• Office of the Solicitor General, Legal Database Managed the development, deployment, and support of a research database used for writing appeal recommendations to the US Supreme Court. Interviewed attorneys, case management staff, and subject matter experts to devise and execute a plan to bring documents that were decades old, on-line and into searchable form. Before implementation, this information was only available through manual library searches.
• It empowers users to build their own queries of data which were never available before so sales personnel can create proposals customized to each advertiser. (Code Workshop LLC)
• Symphony Management, Directed the technical due diligence for a venture capital firm.
• Conducted code reviews of software applications to determine business valuations.
• Maintaining a contractually mandated availability uptime of 99.9%, overseeing data center and application support operations, ticket management, and issue escalation.
• Established the training and technical support teams to launch and maintain a new PeopleSoft ERP implementation.
• Eliminated a year-long QA backlog through team reorganization and prioritizing projects. Introduced HP Quick Test Pro to reduce costs and turnaround time for regression testing.

IT OPERATIONS EXPERIENCE:

Infrastructure planning - Redundancy, Back-ups, Monitoring, Data Center migrations.

Execution of plan - Daily Reports, Logging tickets, Escalating issues, Standard Operating Procedures.

People Management - Training, Scheduling staff.

Metrics Reporting - Time spent to resolve issues, Availability statistics.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Atlantic City, NJ

Responsibilities:

• Full responsibility for meeting contract Service Level Agreements (SLAs) and delivery of all projects.
• Oversight of Application Development, Oracle, Windows Admin, UNIX/Network, IT Security and QA teams.
• Manage daily operations, administration, staffing, vendors and subcontractors.
• Consult and develop relationships with client to gather requirements, propose technical solutions, develop cost estimates and win new business.
• Supervise staff across two geographically dispersed and replicated data centers with failover capability.
• Over 50% organic growth from additional work awarded.
• Expanded business to include projects for a data center relocation, software development of a new risk evaluation system, modernization of a mission critical COTS product and migration of a legacy database application to Oracle 11g.
• A project to upgrade a legacy Oracle Forms application to ASP.NET.
• Full Software Development Life Cycle (SDLC) that included requirements gathering, system design, development, QA and maintenance.
• Managed hardware purchasing for two data centers and the migration of legacy data.

Deputy Director

Confidential, Philadelphia, PA

Environment: Oracle 11gR2, Oracle Enterprise Linux, VMWare, PeopleSoft FSCM 9.1, PeopleTools 8.50.

Responsibilities:

• Recruited a team of functional experts, reports developers and trainers.
• Merged another department into the new business unit to facilitate research, records management, and library and archiving services.
• Led successful design, development and deployment of an enterprise-wide financial reports strategy.
• Architected the organization’s Master Data Management plan.
• Created Pew’s Data Governance Council, a body representing all organizational units that approves data definitions, makes strategic decisions and resolves issues.
• Negotiated contracts with vendors and managed consultants during implementation.

Technical Program Manager

Confidential, Washington, DC

Responsibilities:

• Promoted after two years as a Senior Systems Analyst to lead a 26 person IT team generating $3M in annual revenue.
• Directed IT projects for the Civil Litigation Division of the US Department of Justice.
• Managed a team providing litigation support and development of enterprise database systems for accounting, equipment tracking and personnel.
• Oversight of staff and vendors supporting the company data center and training facility.
• Grew revenue 30% by spearheading application development and integration initiatives.
• Expanded department core competencies to include website development and MS SharePoint customization.
• Reduced indirect data center facility costs 60% by moving from an expensive downtown location. Managed and planned data center relocation. Supervised rollout of a new company training facility. Liaison with support vendors representing facility security, telecommunications, leased office equipment and building management.
• Implemented server virtualization.
• Department of Justice, Civil Division Washington DC Supervised the development and support of nine Oracle based ERP/CRM deployments.
• Applications track and report various mission critical activities such as financial reporting, case management, Freedom of Information Act requests etc.
• Administered document review and e-discovery support for Civil Division attorneys.

Confidential, Washington, DC

Managing Partner

Responsibilities:

• Founder of a start-up software development firm creating custom business applications.
• Leader of sales and proposal development initiatives.
• Directed the technical implementation of all projects including requirements analysis, database design, prototyping, coding, testing, deployment and training.
• Managed client expectations for scheduling, cost estimating and project scope.
• Full SDLC of a multi-threaded application to perform file conversion of various word processing formats.
• Constructed a multiuser art inventory management system for security and facilities personnel.
• The system reduced inventory shrinkage and continues to save the client thousands of dollars every year.
• Designed and developed a client/server work order management application, replacing a system that was constantly crashing and corrupting data. The client saved $50K in upgrade and data entry costs by implementing this custom solution.