SUMMARY

• Project/Release Manager with 8 years’ experience delivering projects on time and within all quality gates and no recall issues.
• Backed by 8 years’ experience in software testing and development with no regressions in accountable areas.

TECHNICAL SKILLS

Tools: Confidential Word, Excel, PowerPoint, Project, Visio, SharePoint, WTT, TFS, Platform Builder, Product Studio, Source Depot, IIS, DOS, C Programming, JavaScript, VB, VBScript, Shell, HTML, CSS, XML, SQL, PowerShell, Archer (EGRC)

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential, Bellevue, WA

Responsibilities:

• Successfully lead various virtual teams of approximately 50 through Disaster Recovery compliance project within budget, on schedule, and meeting all quality gates.
• Led Disaster Recovery project annually beginning with inaugural year and helped develop this into an annual test rhythm.
• Collaborate with Operations and Engineering teams to understand current application status against disaster recovery requirements. Perform gap analysis and determine if risk mitigation is necessary.
• Led teams through development of Application Disaster Recovery Plans. Includes information related to: Recovery team members, notification processes, recovery team actions, recovery strategies, recovery procedures, and failback procedures.
• Assisted teams through creation and documentation of their recovery test plan methodology for the day of testing. This included development of tasks associated with each phase covered in testing: Response (System assessment and activation of DRP), Recovery (failover and validation of recovery), and Restoration (failback and validation of failback).
• Led bridge calls on day of release and test, managed end to end process of recovery test plan (aka short interval schedule).
• Facilitated development of processes across cross - functional global teams to integrate with existing processes and facilitate improvement discussions as they relate to disaster recovery.
• Collaborated with Operations and Release team to coordinate changes subject to release in conjunction with Disaster Recovery efforts.
• Assisted in development of scorecard to display each team’s progress against annual test requirements.

Problem Manager

Confidential, Redmond, WA

Responsibilities:

• Daily triage of Problem Incident Reviews (PIRs).
• Review and identify root cause of incidents with assistance of engineers (Incident, Build, and Service).
• Record solutions for PIRs with assistance of engineers.
• Review and compare PIRs for relationships, dependencies and trends.
• Collaborate with other Problem Managers to synchronize efforts on PIRs.
• Report and communicate weekly PIR solution status.
• Work with management on PIR solutions to gather approval.
• Create projects for each approved solution. Includes defining: objectives, scope, risks, mitigation plans, resources, tasks, and timelines.
• Manage projects through to completion and conduct post-mortems to compare results against objectives.

Release Manager

Confidential, Redmond, WA

Responsibilities:

• Collaborated with IT team to procure and maintain necessary hardware (servers and disk space) for lifecycle of supported products. Provided annual forecast to IT for estimated needs in order to support planning.
• Created Test and Production source code repositories for upcoming releases.
• Created functional specification for Servicing. This included: Definitions, Requirements, Constraints, Scope, Use Cases, New Features, and Timelines.
• Collaborated with component teams to outline plans, define risks and mitigation plans, and gather consensus and resources moving forward.
• Created Use Cases in product tracking DB and managed this through milestones to final release of the product to public.
• Monitor source code branches for unapproved check-ins.
• Created weekly reports for communicating to management status of patching readiness.
• Test final bits just prior to release to ensure all components are serviceable, and infrastructure is ready for Operational status.
• Daily triage of patching bugs in all SQL components and versions (2005, 2008, 2012).
• Observe for areas of duplication or dependencies to avoid multiple check-ins and conflicts in source.
• Daily triage of SQL Azure, Windows Azure, and .Net service issues not meeting SLO’s.
• Monitor source code branches for unapproved check-ins.
• Assign release vehicle timelines (SLA’s) to bugs and assign to appropriate developer resource.
• Send communication to developer, test, and PM teams with appropriate branch, build, schedule, and test information.
• Upon completion of check-ins, request builds and testing.
• In parallel with testing, ensure all documentation is accurate and complete.
• Verify source code change are ported to branches of all supported versions in order to maintain continuity amongst versions and avoid regressions.
• Upload packages to public locations and send communication to support team.
• Project Manager for SQL 2005 Service Pack 3, and SQL 2008 Service Pack 1 (global teams of 50).
• Develop project objective, scope, risks and mitigation plan, tasks, schedule, resources, and communication plan.
• Partner with build and test teams to set cadence for builds and testing.
• Create status reports for weekly and monthly communication.
• Ensure documentation for each resolved bug is accurate and complete.
• Ensure documentation meets requirements for localization and globalization.
• Post release to internal and external sites for consumption.
• Upon project completion schedule and conduct a post mortem.
• Onboard new product with Operations team by providing necessary documentation and training as needed.
• Project manager for internal tools developed using Agile (Scrum) methodologies.

perations Test Lead

Confidential, Redmond, WA

Responsibilities:

• Managed team of up to 10 testers that successfully completed all projects on time with expected high quality and no recall issues found in accountable areas.
• Tested and validated new hardware (platform boards) for inclusion into testing environment. This process helped vendors to certify their hardware prior to shipping.
• Created simplified Service Request processes for partners and the team through implementation of new web based service request forms.
• Procurement, inventory and asset management of IT equipment all within budget.
• Negotiate, get buy-in for, design, and maintain Service Level Agreements (SLAs) with internal customers.
• Define and report metrics (KPI’s) for all areas to validate performance against SLA’s.

SOftware test engineer / Software development engineer

Confidential, Redmond, WA

Responsibilities:

• Contributed publically available automated test tool in the Windows CE Test Kit, running on multiple platforms and allowing customers to verify features before market release.
• Utilized specifications to create test plans for Pocket IE testing on Windows CE.
• Utilized specifications to create hundreds of manual and automated HTML, JavaScript, VBScript, CSS, and registry test cases involved in testing of Pocket IE and IE for Windows CE.
• Developed internal tool to analyze performance logs for relevant data.