SUMMARY:

• A solution oriented data center and project management professional with over ten years of direct hands - on success in critical technical support, virtual server consolidation, asset equipment inventory, cable plant design and management, capacity planning with budgetary responsibilities, change management and now pharmaceutical manufacturing management experience on various projects.
• In addition, I incorporated IT policies and procedural standards, process improvements with documentation and training.
• My extensive technical experience and vast background in Facilities (former building project architect / CAD), Operations (MCSE) and Project Management (ITIL certified) contributes to my overall IT management and operability success.
• Experienced leading numerous datacenter readiness projects for the pharmaceutical, healthcare, financial, legal both domestically and abroad; accountabilities included: site selection, consolidation, to relocation and implementation, thru to disaster recovery, business continuity, security and risk management.
• My ability to prepare clear project roadmaps and easy to read milestone status reports with measurable timeline deliverables would be an asset in any role.
• Best practice solutions aligning business requirements with overall day-to-day operations, readiness and sustainability
• Technical liaison accountable for the service roadmap between outsourced managed groups and business vision
• Strong analytical and problem solving with excellent attention to detail in dynamically challenged environments.
• Managed capital and operating expense budgets, supported business enterprise applications
• Strong Knowledge in project, product and service lifecycle, ITIL (IT Infrastructure Library) model, and PMP frameworks
• Professional experience performing dashboards and gap analyses
• Strong planning, project management and relationship building skills.
• Strategic and Tactical “outside of the box” thinker
• Creativity, hard work and a can do attitude
• Ability to build and manage relationships across a large enterprise
• C-level interface and presentation skills
• Ability to influence decisions from top down and bottom up
• Solid analyticalandproblem-solving andskills.
• Launch products, turned poorly performing operations into successful projects within scope, on time and budget.

SOFTWARE:

Familiarity with following: Salesforce, VMware, MS Visio, MS Outlook, MS Project, MS Office, MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Access, MS SQL, AutoCAD, BES Server, Crystal Reports, Business Objects, FTP, Data Backup, Symantec Ghost Utility, Anti-Virus Corporate Edition, Cluster Server, Virtual PC, Cable and Asset Management Trace Inventory, Automation, Script Logic, NetIQ, Altiris, Geneos, Bandwidth Monitoring, Dell Open Manager, HP Openview, eClinicalWorks, ICS Sammy Software, Medcin, Practice Fusion, MedLink, Ingenix Care Tracker, SuiteMed, Waiting Room Solutions, ICD and CPT CodingProtocols / Platforms

Familiarity with following: Sybase, Oracle RAC,Wintel Servers, MS Windows, Active Directory, Clustering, Advance Server, MS-DOS, UNIX System V, Red Hat Linux, Cisco IOS, some MAC OS,HL7, DICOM, CDISCHardware

Familiarity with following: EMC SAN and NAS, Cisco Series, HP Proliant G5 Series, IBM xSeries, Dell PowerEdge Series, Sun V and T Series, FalconStor, TSM Tape Library, Patient Portal, Kiosk, Tablets, Mobile Computer Cart

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Project Manager / Developer & User Acceptance Tester (UAT)

Responsibilities:

• Confidential project objectives, gather and prioritize business requirements and requests
• Develop business workflow processes and application features with business requirements and client requests.
• Develop and maintain security access, custom reports and dashboard
• Introduce and maintain operational change and heightened level of performance to improve usability/adoption among users.
• Manage the Salesforce instance using the standard aspects of Salesforce Setup menu
• Create and manage custom objects, fields, formulas and report types
• Develop and maintain validation rules and custom workflow
• Monitor, control, audit and resolve data integrity issues
• Complete bulk data imports and exports using data loader and advanced Excel capabilities data manipulation techniques
• Batch reassignment of accounts and opportunities based on organizational changes
• Recommend best practices and promote process continual improvement (plan, do, check, act)
• Coordinate UAT findings and communication process of releases and fixes to the HIE Network Development team
• Create workflows and Standard Operating Procedures (SOP) using Quality by Design (QBD) proven methodologies across the organization.

Confidential

Project Manager

Responsibilities:

• Confidential project objectives, resource (both equipment and team members) allocations with business requirements.
• Develop executive dashboards, project schedules and conduct client presentations
• Create and maintain resource efficiency matrixes and SOP using current Good Manufacturing Processes (cGMP) requirements and QBD proven methodologies

Confidential

Project Manager

Responsibilities:

• Full lifecycle project management, managing project objectives while understanding the sensitivity of business needs.
• Mentoring other professionals, and contributing to the Confidential knowledge base.
• Managed the datacenter co-location offerings with strategic and tactical readiness successes in change management, run book development, standards, procedures and process improvement documentation, demanding SLAs, hardware and software asset management, network configurations, Business Continuity Plans, thru to availability, reliability and sustainability to the development and management of the physical security, project risks and business challenges for C level executives which keeps them up at night.

Confidential

Data Center Technical Infrastructure Delivery Support Project Mgmt Consultant

Responsibilities:

• Create project related dashboards, pivot tables and presentations for C Level executives demonstrating project risks, expense, timeline and scope including data-centre readiness.
• Develop and document operational process and on-boarding delivery procedures for Application Development, System Administration and Compliancy groups to ensure the infrastructure (i.e. both physical and virtual hardware, user and functional accounts, access routes and password security standards remain in compliance).
• Monitor and remediate on-boarding issues such as: Functional Requirements, Permits to Operate (PTO) for Risk Adherence, on-boarded Emergency Password Vault (EPV) standards, educated application leads and actively facilitated compliance issues.

Confidential

Infrastructure Project Manager Consultant

Responsibilities:

• The other project involves a Virtual Desktop Information (VDI) pilot project with a 250K budget, which included 100+ stakeholders; on-demand based licensing using IBM and VMware for access from anywhere in the world using any device.
• Professional experience performing dashboards and gap analyses, developing service standards for all processes and managing performance deliverables

Confidential

Project Management / EHR Implementation / Business Development Consultant

Responsibilities:

• Facilitated end-to-end support beginning with infrastructure consulting, software selection, RHIO, HIE and PCIP application management, and implementation for a successful transformation from paper to electronic records
• Developed a Salesforce Leads Generation Application
• Analyzed and advised practices on business, billing, workflow and scheduling pre-implementation - post go-live
• Strong planning, project management and relationship building skills.
• Managing new and existing projects, launching new products, turning poorly performing operations into successful completed project within scope, on time and budget.
• Professional experience performing dashboards and gap analyses, developing service standards for all processes and managing performance deliverables
• The ability to cast a group of individuals into a cohesive, efficient team that can get the job done. Manage, motivate and train staff to provide world-class service. Promote creativity, hard work and a can-do attitude
• The ability to think “outside of the box” to organize and direct major quality and process improvement projects
• Established record to lead seamless implementations, deliver systems and workflow solutions with an emphasis on improving revenues, margins and workplace productivity. Effectively motivate staff to implement new processes with a spirit of collaboration. Proven ability to establish a professional rapport with a diverse field of clients, providers and staff.

Confidential

Data Center Technical Migration, Consolidation, Infrastructure Support Project Mgmt Consultant

Responsibilities:

• Documenting process and on-boarding procedures for all Application Development (AD) teams to ensure compliance with new data centre operating standards.
• Maintained a managerial dashboard to ensure application migration milestones were proactively monitored and managed in accordance to migration dates.
• Tracked and remediated on-boarding issues such as: Functional Requirements, Permits to Operate (PTO) for Risk Adherence, on-boarded Emergency Password Vault (EPV) standards, educated application leads and actively facilitated compliance issues.
• Implemented the Privilege Access Matrix (PAM) across all 50+ Prime Brokerage applications to ensure Risk compliancy.
• The support of numerous DCAMP activities and tasks afforded the PB LOB teams to leverage limited SME resources and meet project deliverables in a timely manner.
• Chaired meetings where Keon requirements were reviewed approved and build dates set.
• Acted as a troubleshooter and liaison to 2nd level support teams for Keon.

Confidential

Data Center Readiness Strategy Consultant

Responsibilities:

• All aspects of a datacenter from business requirements to site selection criteria including: Do nothing; build new, retrofit, outsourcing to tactical operational procedures and standards resulting with guidelines, best practices and strategic recommendations.
• Provided recommendations on how to effectively relocate data center for NJ State Trooper’s 911 Call Center and business critical applications for possible data center relocation.
• Chaired project stakeholder and vendor change management meetings
• Responsible for project’s budget, timeline and scope
• Provided Design Layouts to Architect, Engineer and Contractors in addition, representing the Client, reviewed Architectural, Engineering and Construction documents in addition to conducted field inspections for client

Confidential, Princeton, NJ

Data Center Move / Project Manager Consultant

Responsibilities:

• Capacity planning and design of equipment cabinet elevations to developing move plans, naming convention standards and procedures, equipment rack and stack, power requirements, cabling plant design, network connectivity and asset inventory documentation.
• Secured and negotiated contracts for multiple 10,000sf Tier 3+ green Primary and Disaster Recovery site datacenters which was home to 8+ million in hardware assets.
• Managed datacenter migration project which included capacity planning and forecasting, voice and data, disaster recovery, business continuity and Sybase to Oracle RAC migrations; resulted in the savings of 2+ million of additional SAN storage expenditures
• Evaluated, introduced, and developed an enterprise adopted asset inventory and connectivity management solution for EDiscovery (New Jersey, Kansas City, London, and Hong Kong) including satellite corporate computer rooms and Telco closets which reduced cable tracing and troubleshooting to 60 seconds plus purchase savings of 8% in unnecessary asset and supplies
• Introduced the outsourcing of off-site tape backup processes and procedures and asset disposition (i.e. D.O.D. Scrub, Digital Shredding, Degaussed, etc.) while maintaining compliancy, auditing and SLA of datacenter 7/24/36
• Renegotiated existing manufacturer and vendor contracts onto “commodity hardware” saving company 25 million.
• Retained key personnel turnover to less than 4% through commitment, drive, collaboration, and a passion to develop deep and lasting professional relationships.
• Developed and trained helpdesk and operations support teams in an improved change management procedure and standard ticketing system which resulted in a 20% time savings for completed moves, adds, changes (MAC) type tickets.
• Developed and tested procedural run book for disaster recovery planning for state of readiness in support of the mission goal of 100% uptime.