PROFESSIONAL SUMMARY:

• Seasoned, resourceful IT Manager with 15+ year’s success as change agent, driving process improvement initiatives, implementing technical projects, introducing standards, reducing operating costs and transforming teams from reactive support to strategic delivery. Key contributor to consulting, insurance, banking, medical, and government organizations on both infrastructure and applications initiatives.
• Versatile leader and skillful program / project manager with a tenacious focus on objectives and the ability to execute on multiple priorities using PMBOK / CMMI / ITIL / CSM principles.
• Proven ability to execute practical and enduring business solutions with a high degree of customer satisfaction, success and profit.
• Consistent success in developing systems and processes to streamline operations, drive growth, motivate/energize staff and enhance profit performance.
• Exceptional team builder and coach, passionate about bringing out the best in people. Solid achievement built on the ability to inspire teamwork and tap into the expertise of subordinates.

KEY COMPETENCIES:

IT Program / Project Management

Strategic & Tactical Planning

PMBOK, BABOK, Agile, Waterfall, SDLC, CMMI, ITIL & ISO Methodologies

Business Process Reengineering

IT Architecture / Application Development

Network Administration / PC Support

IT Governance Standards / Guidelines

Policy Development & Documentation

Vendor / Contract Management

Training and Facilitation

Requirements, Testing and Quality Assurance

Customer Relationship Management

TECHNICAL SKILLS:

Platforms: Windows, UNIX, IBM OS/MVS Mainframe, AS/400, Novell, OS/2, Macintosh

Networking: Active Directory, DIRXML, NGS, Citrix, TCP/IP, DHCP, DNS, Ethernet/Token Ring, Hubs/Routers

Software/Tools: MS Office, MS Project, MS Visio, SharePoint, PlanView, PageMaker, Rational Suite Requisite Pro/ClearQuest/ClearCase, Rational Team Concert, DocuShare, Patchlink, Control - M, Zenworks, Track-It, Altiris, ARCServe, Veritas, NetShield, F-PROT, Norton, McAfee, e500 Spam Blocking Device, Lotus Notes, JCL, TSO/SPF, ACF2 Security

Development / Databases: Lotus Notes/Domino, MS Access, HTML, BASIC, EASYTRIEVE PLUS, COBOL, ASM, SQL, VB, Java, C+

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Sr. Project Manager / PMO Manager

Responsibilities:

• Manage a team of project managers to implement programs and projects using standard PMBOK, SDLC, and Confidential methodologies.
• Implemented project portfolio dashboard to provide weekly status and track all technical projects.
• Created master project schedule with detailed subprojects as outlined in the project portfolio dashboard.
• Completed project management plans, schedules, requirements, test plans, implementation plans, etc. to ensure successful delivery of all programs and projects.
• Implemented hosting PMO with consistent processes and standard templates to ensure successful delivery of projects and prepare the company for achieving Confidential 2 or 3. Institutionalized standard requirements template to ensure a compatible application infrastructure was implemented and hardened with least access security for Confidential requirements.
• Managed upgrade of 40+ infrastructure environments with application teams.
• Successfully worked with network, security, and application teams to move off transition circuit to a redundant circuit with no outages.
• Coordinated Confidential risk assessment for one hosting and one disaster recovery data center, and the two companies supporting the data centers.
• Project was completed on time and within budget.
• Managed the upgrade of company and contract servers to a supported version of Symantec Endpoint Protection Management software.
• End result is added security, a reduction in the risk of financial damages and data loss, and increased performance reducing scan overhead by as much as 70%.
• Mentored new project manager on use of PMBOK methodologies in order to run a project to enhance the current instant messaging system to allow remote access and federation with additional companies.
• Led project to implement an ITIL based service desk software package for the enterprise.

Confidential, Indianapolis, IN

Sr. Project Manager

Responsibilities:

• Project manager for integration of store software using SDLC methodology and PlanView.
• Responsible for working with stakeholders to ensure requirements, design, development, and testing are complete to implement a quality product within schedule.

Technologies: MS Office, MS Project, PlanView, Windows, Outlook

Confidential, Indianapolis, IN

Sr. IT Project Manager

Responsibilities:

• Project manager for SDLC implementation of tax based unemployment software using Rational products.
• Responsible for working with stakeholders to ensure requirements, design, development, and testing are complete to implement a quality product within schedule.

Technologies: MS Office, MS Project, Windows, Outlook, IBM Rational products

Confidential, Indianapolis, IN

IT Project Manager

Responsibilities:

• Responsible for implementation of project management, work item, source control build, and deploy solution of RTC.
• Completed first and second phase of RTC implementation on time and under budget.
• Spearheaded the change management process implemented for RTC product changes.
• Implemented a program dashboard in RTC to enable monitoring across projects.
• Strong contribution partnering with stakeholders at all levels to improve their level of knowledge and work satisfaction with the new RTC tool.
• Relentless focus on learning new ways to continuously improve overall operations and process.

Technologies: MS Office, MS Project, MS Visio, Windows, Outlook, Rational Team Concert

Confidential, Indianapolis, IN

Senior IT Project Manager

Responsibilities:

• Ensure consistent delivery of all projects on time and within budget by utilizing PMBOK and Confidential process methodologies. Often selected to take on failing projects, due to dependable record of getting them back on track and delivered on time. Play vital role in hiring, training, coaching and evaluating the performance of direct reports for programs/projects and fellow team members.
• Promoted to Senior IT Project Manager and recognized by directors for excellence of management with award for KY PBX upgrade and bonus for completion of Medicare Advantage project.
• Praised by management, peers and business partners for being a “consummate professional in dealing with obstacles and challenges” with “a solid grasp of project management methodology”. Lauded for “meticulous, calm approach” and “working well with people, holding them accountable and getting results.”
• Instrumental in the company being reappraised at Confidential Level 3.
• Featured in the international magazine “PM Network” in an article on managing troubled projects, and wrote article for “PMO of the Year” essay.

Technologies: MS Office, MS Project, MS Visio, Windows, Outlook, IBM Rational RequisitePro, ClearCase, ClearQuest

Confidential, Indianapolis, IN

IT Project Manager

Responsibilities:

• Planned and oversaw numerous business - critical IT projects utilizing Confidential methodology, supervising 50+ technicians and testers.
• Worked closely with external consultants to roll out system upgrades, training and support programs.
• Key to implementation of a PMO, conducting training sessions for management, business units and technical staff.
• Created, piloted and deployed common project management templates in accordance with CMMI-defined processes.
• Co-authored a PMO Guidelines manual used as the corporate standard for all project implementations.
• Spearheaded reconfiguration and upgrade of Control-M job scheduling software, slashing the scheduling environment from 13 to 2 servers.
• Directed smooth upgrade from Novell NDS to DIRXML directory services in preparation for migration to Active Directory. Further increased efficiency by upgrading Microsoft PDC/BDCs from NT Domain to Active Directory.
• Saved $40K by completing DC Audit for corporate technology within regulated timeframe.
• Innovated and developed a change management, inventory and project tracking system.

Technologies: MS Office, MS Project, Windows, Outlook, Lotus Notes, Citrix

Confidential, Indianapolis, IN

Software Analyst

Responsibilities:

• Led and contributed to projects such as PDA and Citrix Notes implementations, managing and mentoring technical staff. Installed, maintained and troubleshot problems for 14 Lotus Notes servers on Windows 2000/NT.
• Conserved $65K by using existing technology to install Lotus Notes monitoring process.
• Deployed a remote Lotus Notes solution utilizing Citrix servers, enabling e-mail to be accessed from any location. Subsequently implemented a clustering environment to provide e-mail failover and continuous availability.
• Installed spam-blocking device, resulting in 204% change in e-mail load and annual savings of $800K in soft costs.

Technologies: MS Office, MS Project, Windows, Outlook, Lotus Notes, Citrix, Active Directory, DIRXML, DHCP, DNS