Senior Technical Project Manager Resume Arizona - Hire IT People

SUMMARY

Senior Technical Project / Program Manager
Accomplished, polished professional demonstrating world
Class customer/stakeholder relations; impassioned performance on projects and in business user and operational fields with remarkable leadership qualities.

TECHNICAL SKILLS

Intelligent Communicator: Effective interpersonal and technical skills.

Analytical/Mediator: Utilizes conflict resolution techniques. Problem solver.

ITIL / PMI Player: Masterful integrator. Executor of best practices. Adaptable.

Expert: Knowledge transfer projects. Use of methodologies, tools and development lifecycles.

Process Improvement Trendsetter: Six Sigma. A pioneer for improvement.

PMO Leader: Team building expert. Steadfast. Drives industry compliance.

High Energy Liaison: Unique talent for building rapport. Vigorous work ethic.

Cross - Portfolio: Experienced leading resources in matrix and functional organizations.

PROFESSIONAL EXPERIENCE

Confidential, Arizona

Senior Technical Project Manager

Responsibilities:

Organized (SCRUM) Agile approach to support production code base. Instituted successful iterations in two-week increments resulting in cost efficient software application improvements to internal tools.
Provided transparency to all projects, both business and IT, and improved communication channels throughout the organization by spear-heading the concept of a resolution center and implementing single point of contact services which bridged all business areas.
Performed change management activities for new product rollouts and modifications to existing products.
Led and motivated departmental and project teams with result of increased morale and productivity. Participated in interview and hire for additional project team resources.

Confidential, Chandler, Arizona

IT Project Manager

Responsibilities:

Embraced leadership role and expertly coordinated cross-functional professionals according to defined scope and in alignment with strategic goals of the business unit.
Noteworthy integration of Agile software development with traditional curriculum development.
Owned initiatives involving documenting processes which provided counsel and support to Project Management colleagues.
Effective management of stakeholder expectations through constant and clear communications using appropriate tools. Customer focus provided the foundation for cohesive teams and minimal changes outside of controlled process.

Confidential - Scottsdale, Arizona

IT Project Manager

Responsibilities:

Co-Leader of the US Restructuring program organization within IT Services Americas. Provided key leadership which included a framework for aggregating the individual project work streams and mass deployment efforts of 12 IS Project Managers and Technical Support staff. Fulfilled role as single point of contact across multiple business units, executive level communications management, performance reporting.
Recognition and promotion for management 3,000+ hours of knowledge transfer projects within the Reclaiming Intellectual Capital program. Created project management plan with detailed management plans for integration, scope, risk, quality, cost, schedule, communication, procurement, and human resources. Consulted and directed technical recruiters to create job requisitions. Led and participated in technical and soft skill interviews.
Demonstrated ability to build respect and rapport with internal and external customers driving achievement as a preferred point of contact for all matters relating to the industry.

Confidential - Tempe, Arizona

Data & Process Analyst / Key Account Specialist

Responsibilities:

Instrumental in the generation and maintenance of business critical service performance reporting databases. Ensured service teams met or exceeded Service Level Agreements which equated to cost savings by avoidance of service charge adjustments.
Single point of contact for 15 to 30 of the highest profile, revenue generating DHL customer/stakeholders. Knowledge and experience in export and import policies and procedures as well as claims/reimbursement regulations.
Versatility to analyze, improve and manage both home-grown and vendor-customized applications/tools.