Professional Summary Results oriented professional with many skills, Lotus Notes Administration, Training, Analysis, Support, Documentation writing, and training coordinator. I have many assets that would be a good fit in many areas of IT. I have high recommendations from past co-workers, supervisors and management. I was awarded a letter of commendation from a Four Star General with the US Army. I feel I would be a great asset to any company. I am a quick learner and come with many skills. Work Experience

Confidential

• Lotus Notes Administrator - Lotus Notes 8.5.3 System Administrator, responsible for monitoring, installing and maintaining Lotus Notes systems such as Lotus Domino, Lotus Sametime, mobile technologies, integration with Blackberry Enterprise Server. Respond to user inquiries via phone, email or instant messaging, record and review call logs, escalate technical issues to appropriate departments. Worked with Symantec Enterprise Vault to Journal all mail. Worked with Postini to monitor spam or quarantined mail. Worked with Airwatch for mobile iPhone access to email, setup new users, synching email and contacts.
• Conducted upgrades for Lotus Notes/Domino, including Pilot, testing and performance for Lotus Notes/Domino 8.5 9.0

Confidential

• Lotus Notes Administrator - Lotus Notes 8.5.3 System Administrator, responsible for monitoring, installing and maintaining Lotus Notes systems such as Lotus Domino, Lotus Sametime, mobile technologies, integration with Blackberry Enterprise Server. Respond to user inquiries via phone, email or instant messaging, record and review call logs, escalate technical issues to appropriate departments.
• Wrote Training and Troubleshooting documentation for users and support staff
• Worked with IT Infrastructure on a Notes to Exchange 2013 Migration, using Quest Notes to Exchange Migration tools, used Quest Notes to Exchange Coexistent tool to allow smooth transition from Lotus Notes to Exchange, also used to synchronize McKinsey Lotus Notes Domino Directory with Exchange Active Directory for a cohesive transition between two separate Domains.
• Exchange and Outlook Mail Administration, setup of new users mail databases on Exchange 2013.

Confidential

• Lotus Notes Administrator - Decommissioning of 1,230 Legacy Merck and Legacy Sherring Plough Lotus Notes Databases, using Quest Lotus Notes to Share Point Migration Tool.
• Archiving Legacy Merck and Legacy Sherring Plough Databases to a Legal Hold Share
• Lotus Notes System Administrator, responsible for monitoring, installing and maintaining Lotus Notes systems such as Lotus Domino, Lotus Sametime and Lotus Webmail, mobile technologies, integration with Blackberry Enterprise Server. Respond to user inquiries via phone, email or instant messaging, record and review call logs, escalate technical issues to appropriate departments.
• Deployment Services Analyst Distributed new applications using SCCM.
• Patching Services Analyst Distributed Microsoft Monthly Patches to all Desktops within the Merck companies, using SCCM
• 3rd Tier Support for My Shopping Web Application My shopping is an application that allows users to choose the applications that they need through the web. Troubleshooting and researching user issues when using this app to download applications to their desktop

Confidential

Lotus Notes Administrator

• ZL Mail Archiving, Administration, setup, support, Archiving all Lotus Notes and Exchange Mail Databases.
• Documentation for ZL Archiving, including Usage and Troubleshooting
• Setup and maintenance of the Archived email on the SAN

Confidential

Lotus Notes/Domino Administrator

• Lotus Notes System Administrator, responsible for monitoring, installing and maintaining Lotus Notes systems such as Lotus Domino, Lotus Sametime and Lotus Webmail, mobile technologies, integration with Blackberry Enterprise Server. Respond to user inquiries via phone, email or instant messaging, record and review call logs, escalate technical issues to appropriate departments.
• Conducted upgrades for Lotus Notes/Domino, including Pilot, testing and performance for Lotus Notes/Domino 4.6 8.5
• Integration of the Sametime Gateway to allow communications with AOL, Yahoo, Google Talk, etc.
• Wrote Training and Troubleshooting documentation for users and support staff
• Planned and moved all users Data Directories from a Network Drive to a local drive to enhance the Domino Server and end user experience. 24-7 support for Notes Domino and Client environment

Confidential

Lotus Notes Administrator/Help Desk Manager

• Lotus Notes Administrator Administration for Lotus Domino Servers and Lotus Notes Client, including Adminp functions Administered and supported Sametime Server and clients. Instrumental in the upgrade of Lotus Domino from 4.5, 4.6 to 5.1 Instrumental in the upgrade of Lotus Notes Clients from 4.5, 4.6 to 5.1 Setup and coordination of a new Help Desk to support Internet Sites for Military Acquisition pages, also Military Intranet Sites, controlling ACL for those pages Responsible for Training of all new software applications, such as Windows, support on Military Intranet Sites, Lotus Notes Mail and administration functions within Domino.
• Help Desk Supervisor Managed, Hired and supervised a support staff of 8 Support Specialists for Ciba Help Desk. Setup and Implementation of Call Management System Responsible for support and maintenance on Windows NT Servers and Windows Workstations Support on Ciba Sales Force, applications and Compaq Hardware Responsible for Training on all Systems and applications for Ciba Sales Force and Support Staff.

Confidential

Project Manager /Training Coordinator Coordinated training and support of all new systems introduced to the Dendrite/J J Help Desk Staff. Technical Liaison and coordinator for roll-out of new IBM Thinkpad Laptops, training on the conversion from DOS to Windows and Office 95/97 for 4000 Johnson and Johnson Sales Reps. Responsibilities were setup of Classroom, hiring trainers, and ensuring success of training and roll out of new applications.