SUMMARY

• Project Manager with around 8 years of IT experience in Systems Development, Transportation, Auto Insurance and Education.
• Certified Product Owner, Scrum Master and Agile coach driving projects and teams towards a positive change.
• Program leadership working with wide range of cross - functional teams, multi-location teams.
• Eliciting Requirements from customers to technical solutions. Managed delivery expectations and timeline.
• Software Development Methodologies - Agile, Scrum, Waterfall, Agile-Lite.
• Scope, Release and project planning, Cost and Effort scheduling, estimating, monitoring, budgeting & change management.
• Release planning, sprint planning, sprint backlog, Backlog Refinement and facilitating scrum events for multiple teams.
• Conducted GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis.
• Waterfall - Scope Definition, Effort Estimation, Requirements Elicitation, Prototype Designing, Development, Test Strategy, Release Planning, Deployment and Production Support for web-based n-tier systems.
• Mentoring and supervising the Business & technical team members to have smooth transition phase from traditional waterfall to Agile Scrum and handle multiple scrum teams.
• Recognized for out-of-the box thinking, teamwork, innovation and implementation abilities while handling tough assignments and providing quality results.

TECHNICAL SKILLS

Software & Environment: MS Visio, MS Project, Rally, Windows XP/2000/Me/98/95/3.1/NT, OS X, MS-DOS, Dream Weaver, Adobe Photoshop, Flash, Business Objects, HP Quality Center, HTML, CSS, XML, UML, C++, VB.NET, ASP.NET, Java, J2EEE, Access, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect, Agile/SCRUM, RUP, Waterfall, Jira, Oracle 10G, Primavera P6, IBM DB, SQL Server 2008, Rational Rose, RequisitePro, ClearQuest.

PROFESSIONAL EXPERIENCE

Confidential, Omaha, NE

Scrum Master /Project manager

Responsibilities:

• Instrumental in deploying inter-operable cross-company applications for systems communicating over cloud.
• Designed a web and mobile application for an effective user experience (UX) in line with company’s rules and expectations.
• Assisted in creating Business Requirements Document (BRD) for the inception, Specifications Documents, Product User Stories, Business process mapping and System -level Use Cases.
• Drove the adoption of hybrid agile-lite processes and initiated process improvements for the highest ROI.
• Handled enhancements to User Interface, Database storage, Event Monitors, Asset configuration and Security.
• Deployed proactive monitoring of nation-wide assets based on historic trend analysis and business rules
• Assisted in setting up a technical help desk and ticketing system for inter-railroad cross-company communication.
• Scrum ceremonies - daily stand-ups, sprint planning, Story grooming, sprint review and sprint retrospective.
• Touch point for department heads, senior management, application owners, and vendors, system administrators, UP standards, firewall teams, and change management board.
• Manage /track action items from scrum ceremonies and follow-up on the closure.
• Work with PMO, UX, business, systems and Technical architects to groom, size and prioritize the user stories for sprints.
• Validate and certify the user story readiness with readiness checklist.
• Managed and prioritized supportive, non-supportive and mixed blessing stakeholder’s expectations and requirements.
• Created project scope and timelines on per project basis, created release plans.
• Maintained Product Backlogs and Requirements Traceability Matrix (RTM) for project transparency and progress.
• Well versed in change management and managing scope of a project including scope creep, and negotiating with the management for change requests, entry into the backlog and assigning its priority.
• Analyzed Industry supporting documentation (policies, frameworks, standards, methodologies, and modeling documents)
• Performed gap analysis to cohesively fit future “to-be” systems with legacy “as-is” business systems.
• Managed cross-functional teams & responsible for delivering defined outputs on time and with quality results.
• Built solid, highly motivated teams and bridged skills gaps where needed.
• Acted as a go-to for department heads, project stakeholders and cross functional teams in providing estimates, scope management and resource management. Performance tested for all product increments.
• Identified and removed the organizational impediments quickly. Marketed and presented product for stakeholder buy-in.
• Improved businessprocessesby interviewing subject matter experts (SME’s) and analyzing organizations IT architecture.
• Actively involved in wire frames and prototyping of the applications to be developed using Visio, paint and other tools.
• Inspected requirements, design and test plan documents to ensure complete business and functional requirements are met.
• Created user manuals, presentations and supportive documentation for business users to learn the new system.
• Performed final Quality testing and Customer Acceptance Testing (UAT) to verifythe shippable product.
• Developed priority lists, tracked timelines and deliverables of all team members.
• Worked with other Product Owners and Scrum Masters for the cross-functional dependencies and achieving deliverables.
• Worked with Scrum team to triage any open and escalated issues and defects.
• Analyzed and presented bi-weekly metrics with management/stakeholders/PMO. (CFD, burn down, velocity, resource capacity allocation, defects etc.) and analyzed and implemented process improvements .
• Track and manage the cross-functional dependencies. Also participate in scrum of Scrum.
• Publish, execute and track the Go-live readiness and deployment plans.
• Responsible for organizing, managing the artifacts in Jira and HPQC. Timelines in Primavera P6.

Confidential

Assistant Project Manager

Responsibilities:

• Presented and marketed new Learning Management system to concerned departments for stakeholder’s buy-in.
• Roll out of Educational Tools University wide - like Blackboard, Course Den,
• Actively involved in optimizing LMS features and functionality for efficient instructional design
• Released and tested new builds of Course Den - UWG's Learning Management System.
• Participated as Lead coordinator and assistant for UWG Online's Technical Help Desk
• Involved with Change Request tracking and Testing, SME’s (Subject Matter Experts) and Department Managers.
• Created user manuals, presentations and supportive documentation for teacher and student users to learn the new system.
• Performed Quality testing and Customer Acceptance Testing (UAT) to verifythe product metin accordance withthe University's IT Standards, rules andconstraints.

Environment: MS Visio, MS Excel, MS Word, MS PowerPoint, Rally, Balsamiq, MS Outlook, Oracle 10G, Oracle Primavera P6, Adobe Photoshop, MS Office Suite, Lotus Suite, SQL, MS Paint, HP Quality Center.

Confidential, Columbus, OH

Project Coordinator

Responsibilities:

• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Automated the process of creation of customer entity in database from the uploaded form or the web base interface
• Coordinated with multiple teams and integration architects, in performing analysis for issues regarding speed and stability
• Planned and managed Sprints and Releases - Estimation, Prioritization, tasks allocation, achieving story points and mile stones.
• Maintained cross-functional team’s velocity by removing impediments and sheltering them from outside interference.
• Promoted self-organization within teams through collaboration and effective communication.
• Assisted in eliciting Business requirements and scripting user stories in order to ensure the delivery of highest value products.
• Managed communication of progress/status/metrics with customers, clients and management.
• Provided release integration plans, communication plan, risk alleviation plan to optimize the project success.
• Supervised production deployment, testing and production support.
• Created User Manual and Training presentations to guide customers and stakeholders for product integration
• Designed, implemented, tested and represented the new workflows and enhancements.
• Handled UAT, customer queries, requests and issues to help understand the functioning of the new Underwriting System.
• Supported full traceability among all artifacts throughout the software development life cycle
• Scripted user test scenarios and acceptance tests for Policy Management Systems, Payable/Receivables and Claims processing.
• Participated in all scrum events - Daily stand-ups, sprint planning, sprint review, sprint retrospective, backlog refinement.
• Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units

Environment: HTML, XML, CSS, SQL, Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), Excel, Access, MS-Word, MS-Outlook, MS-Power Point

Confidential

Business Analyst

Responsibilities:

• Gathered and articulated Business Requirements from User Interviews, synthesized requirements into technical specifications.
• Analyzed specific Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and created Activity Diagrams / Data Flow Diagrams using MS Visio.
• Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stake holders, Architectures and Design & development teams and also did GAP Analysis.
• Conducted and Participated in Joint Requirements planning sessions (JRP) Joint Application Development (JAD) and Joint Application Management (JAM) and Rapid application development (RAD) sessions.
• Provided campaign management reports via SharePoint and Cognos and tested segments to validate campaign efficiency.
• Involved in Project planning, Stakeholder management, documentation: SRS, FSD, RTM & sign-off.
• Provided senior executives with key findings and results to analyze churn, cross-sell, and upgrade existing customers.
• Provided Campaign Analytics Reporting on all marketing campaigns including Upgrade Marketing, Direct Sales, Acquisition Marketing, and Retention Marketing
• Extensively interacted with the QA Team in executing the Test Plans, Gathering Test Data, Creating User level Test Cases, and Issued Change Requests upon detection of bugs and collecting Test Metrics.
• Defined validations to be built into application in line with the functional requirements.
• Participated in meetings with Developers, Business Analyst and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Conducted UAT testing of LMS by creating Business level test cases and using it to match requirements.
• Develop user manuals, presentations and training manuals as per project specifications and timeline.

Environment: Web 2.0, MS Project, SharePoint, IBM Cognos, SQL, HTML, J2EE technology, Test Director, Windows 2000 Advanced Server, XML, UNIX / Oracle Platform, MS Visio, Rational RequisitePro