SUMMARY

• Results - focused Senior Program / Project Manager with more than 15 years of successful experience deploying and supporting IT business platforms.
• Blends strong IT systems background and data analysis skills with exceptional customer satisfaction and communication abilities.
• Consistently ensures teh on time, on-budget delivery of essential, enterprise-level projects by managing all aspects of teh project lifecycle.
• Drives efficiency and quality by overseeing vendor relations, including request for proposal and contracts support.
• Well rounded, with diverse experience across financial, retail, academic, government (Department of Defense), and telecommunications sectors.
• A strategic thinker and motivational leader who is adept in working with cross-functional teams to develop innovative solutions and implement them.

TECHNICAL SKILLS

Areas of Expertise: Project Management Program Management Team Leadership Employee Training Vendor/Contractor Management Business Requirements Gathering Cross-Departmental Collaboration Stakeholder Relations Business Case Analysis Lifecycle Implementation Portfolio & Program Planning Quality Control SDLC AGILE Waterfall

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Senior Program Manager

Responsibilities:

• Managed global enterprise program for IT infrastructure build out for all new offices and office moves
• Managed global IT teams of 50+ in teh deployment of IT infrastructure for new office builds, moves and integration into teh Confidential infrastructure.
• Integrated business systems of companies dat were acquired into Confidential data centers
• Worked with IT leadership and Business Sponsors to develop multi-year plans to execute office openings and moves to support strategic goals
• Maintained program financials and forecasts to ensure business value from IT spend
• Lead team of IT managers to define teh strategy for migrating remote offices to cloud and VDI based infrastructure
• Reduced cycle time for office deployments by 40% by leading IT teams to develop standard provisioning process
• Managed teh deployment of Nutanix platform in all data centers
• Managed teh deployment of Cisco VOIP for South America
• Managed Server and Network lifecycle projects for teh Enterprise

Confidential, San Antonio, TX

Senior Project Manager

Responsibilities:

• Led teh successful implementation and integration of all IT business and clinical systems components in a new state-of-teh-art hospital by providing project management/PMO consulting
• Aligned IT components and systems with functional needs by collaborating with departmental management teams to document/gather business requirements.
• Lead in teh integration of Nurse Call and medical telemetry systems
• Lead agile development efforts for connected medical equipment interface with hospital EMR
• Drove value by managing vendor/contractor relations, including scheduling, contracts, & quality assurance.
• Enhanced risk mitigation efforts by implementing standard risk management processes.
• Prevented problems and boosted efficiency by ensuring proper integration of all applications/systems with hospital EMR and CRM systems.
• Reduced downtime/ error by developing hospital staff training on new equipment, components, & systems.
• Led team to develop custom HCL interface using AGILE methodology for new connected medical equipment

Confidential, San Antonio, TX

Program Manager

Responsibilities:

• Guided continuous process improvements in teh areas of technological features and capabilities by overseeing programs for Confidential .COM and teh Confidential Member Contact Center
• Led programs to achieve Enterprise revenue and operational goals by identifying and deploying capabilities for Confidential .Com and Confidential Member Contact Center
• Provided financial governance for tactical infrastructure and application development projects to achieve strategic enterprise goals for customer satisfaction, operational efficiencies, and product uplift
• Drove results by working with business owners and IT delivery teams to develop both strategic and tactical roadmaps featuring customized distribution plans dat aligned with member contact channel needs.
• Boosted stakeholder satisfaction by providing regular program, financial, and delivery updates and securing their approval of all planning and execution activities
• Lead cross-functional teams to develop and execute strategy to reduce abandonment rates for major products. dis strategy resulted in a decrease in abandonment rate and a subsequent uplift and new product sales.Worked with business and IT partners to develop multi-year strategy for predictive call routing.
• Facilitated full time equivalent capacity lift by coordinating with cross-functional teams to identify and implement solution dat consisted of deflecting customer calls with personalized self-service options all digital channels.
• Boosted teh sale of targeted products by 6% by implementing multi-year Confidential .com redesign strategy.
• Garnered effective third party support by collaborating with business units to write and publish accurate RFPs.
• Decreased late payments, deflected voice calls, and increased product usage by contributing to teh development of a proactive notification strategy.
• Managed $18M in IT projects using Waterfall and AGILE methodologies

Confidential, San Antonio, TX

Consultant

Responsibilities:

• Propelled clients to achieve their goals by providing project management and business solution support, including workflow process development/implementation, system integration, change control requirements application, and process documentation.
• Boosted productivity for Confidential ’s Expense Governance/Analytics Dept. by leading process improvement project.
• Enhanced financial health reporting by implementing new ROI measurement/monitoring process.
• Led cross-functional team in teh deployment of Concur Travel and Expense management systems for Kraft Foods using AGILE methodology.

Confidential, San Antonio, TX

Program Manager

Responsibilities:

• Improved functions within US Air Force’s Air Education and Training Command by leading project teams in teh development of capabilities based on accurately identified business needs using SDLC methodology.
• Eased teh delivery of web-based tools by creating and executing Project Management Plans.
• Ensured customer satisfaction by providing continuous updates and leading stakeholder meetings to gather additional requirements for added functionality.
• Designed and deployed 24/7 secure, web-based halp desk application for Air University.
• Developed and integrated secure, web-based medical reporting tool by combining trainee demographic data with medical treatment data
• Managed security certification process for medical reporting application.

Confidential, Ga

Project Manager

Responsibilities:

• Led technical teams to deliver enterprise IT projects by coordinating with business units to gather requirements, architect solutions, and overseeing all phases of implementation.
• Ensured project quality by performing peer project close out audits as Enterprise PMO member.
• Boosted best practices by developing/executing training for technical and development teams.
• Successfully delivered teh following projects on time and within budge by serving as project manager: PCI Encryption Key Management Implementation for all POS Devices, Enterprise POS Device Refresh, Tandem Elimination Project, POS Retail Server Refresh, and Windows Vista Enterprise Rollout.

Confidential, Ga

Infrastructure Project Manager

Responsibilities:

• Work with cross-functional teams in teh costing, resource planning, plan development, and execution of infrastructure projects.
• Maximized resources by collaborating with Enterprise support groups to execute scheduling and allocation.
• Fostered sales verticals by supporting design and costing for requests for proposals.
• Worked with teh government sales teams to create a design and budget dat lead to teh award of a multiyear contract to process all business/gas taxes for NY.
• Project manager for a 600 person call center for Florida’s Healthy Kids program.
• Boosted efficiency by leading ACF2-RACT upgrade for IBM ZOS
• Managed multiple Intelligent Voice Recognition projects for call centers

Confidential, Round Rock, TX

Project Manager/Consultant

Responsibilities:

• Ensured teh successful delivery of remote and customer facing projects by providing pre-sales scoping support, SOW creation, resource acquisition/management, project plan development/execution, project financials tracking, customer relations, RFP review, tracking, and profit & loss management.
• Led 2700 seat Novell to Windows migration for Ryder Truck.
• Project Manager for teh deployment of EMC storage, back-up and management solutions
• Managed audiovisual build out of intelligent classroom for Medical College of SC & Miami Dade College.
• Managed teh deployment of 1500 node high performance computer cluster
• Migrated all critical applications to high availability environment for teh Centers for Disease Control

IT MANAGER/PROJECT MANAGER

Confidential, Ga

Responsibilities:

• Guaranteed teh successful day-to-day operations of IT support for revenue and finance groups by leading a team of eight desktop and server support professionals.
• Guided completion of successful projects by interfacing with senior management to develop/implement business solutions, creating/executing project plans, designing SOPs, and managing vendors.
• Previous positions include IT Systems Consultant for various clients and Quality Assurance Supervisor for United States Navy.