SUMMARY

• A Senior Delivery Management/ IT Professional wif over 20 years of global experience in Fortune 500 environments.
• Expertise in understanding business objectives and developing cost TEMPeffective IT solutions.
• Demonstrated ability to manage large and complex international projects and lead global teams to consistently achieve desired objectives.
• Recognized for the ability to motivate team members, maintain vendor relationships and understand strategic objectives.
• Team leader who can TEMPeffectively communicate wif people wifin all levels of the organization.
• Extensive experience in managing off - shore development teams and third party vendors.

TECHNICAL SKILLS

• Program & Project Management (PMO)
• SDLC
• Governance Management
• Scope Management
• Global Delivery
• Project Operational Compliance
• Client and Vendor Management
• Crisis and Escalation Management
• Leadership and Team Development
• Project Forecasting and Staffing
• Business Process Mapping
• Change Management
• Training Management
• Business Development
• Financial Management and Control
• Communication Management
• Stakeholder Management
• Requirements Management
• Contract Management
• Project Turnarounds

PROFESSIONAL EXPERIENCE

Accenture, Senior Manager

Responsibilities:

• Lead multiple large scale Client implementations simultaneously responsible for overall schedule and key deliverables.
• Managed project team resources from the Client, Accenture, and third party vendors.
• Served as key interface point wif the Client business teams, development teams, infrastructure teams, testing teams, and support teams.
• Delivered regular executive program level updates to Client and core program teams.
• Facilitated resolution of key project issues between all project teams during the life of the project.
• Managed overall project financials for compliance and metrics. Managed project team resource requirements and utilization.
• Defined delivery strategies in multiple areas including contingency planning, quality assurance planning, and training strategy.
• Directed off-shore resources in Asia and Latin America wif respect to deliverables and schedule.
• Lead multiple sales efforts wif activities including creating cost models, developing selling strategies, and delivering final client proposals.
• Mentored junior level consultants on overall Client project goals, key deliverables, architecture, and deployment methodology.

Confidential

Program Manager

Responsibilities:

• TEMPEffectively and successfully lead and managed top corporate priority full life cycle Programs/Projects from inception to completion.
• Managed software, infrastructure, and business initiatives wif projects in scope including data center migrations, facility shutdowns, product integrations, environment builds (Dev, QA, etc.), system implementations, security testing, corporate rebranding initiatives, etc.
• Managed integration of principle software product wif third party CRM applications (me.e. SalesForce, MS CRM, etc.)
• Worked directly wif business owners and project team to identify, rationalize, and capture business requirements; tan design and document practical, useful, and cost TEMPeffective technical solutions.
• Communicated regularly wif key stakeholders and corporate executives regarding the scope, status of projects/programs, as well as critical risks and issues.
• Managed medium to large size projects wif little to no oversight.
• Contributed to development of Project Management methodology and processes.
• Secured project funding for strategic initiatives via ROI and business case presentations.
• Defined and managed processes and relationships wif third party global vendors.
• Developed and nurtured senior management relationships.
• Strategized and negotiated key vendor contracts.
• Coordinated AP processes wif external vendors.
• Gained exposure and understanding of Agile project management methodology.
• Mentored junior level project managers in methodology and processes.

Confidential

Senior Project Manager

Responsibilities:

• Successfully implemented a diverse set of technologies from SAP to HR Systems to Citrix.
• Worked under limited supervision, displayed initiative, and independently determined optimal delivery strategies.
• TEMPEffectively worked wif project sponsors, executives, and departmental resource managers to mitigate risks, resolve issues, and remove project road blocks.
• Created and maintained standard Program/Project artifacts.
• Managed procurement of hardware and software purchases against overall budget.
• Demonstrated leadership in planning of project execution through creation and weekly tracking of project/program schedules.
• Drove coordination activities wif QA team.

Confidential

IT Manager

Responsibilities:

• Managed complex corporate wide PCI initiative and related program deliverables and schedule for 15 simultaneous sub-projects.
• Demonstrated ability to rapidly understand a wide area of technologies from point of sale systems to network firewall policies to databases.
• Coordinated resource forecasting process (FMS) across matrix organization.
• Worked across functional project teams to ensure team focus on meeting deliverables on time and on budget.
• Managed hardware and software purchases against overall Program budget.
• Conducted Program level status reviews wif Executive organization (Operating Committee Presentations, Quarterly Business Reviews, Monthly Project Reviews, etc.).
• Reviewed third- party SOWs to ensure deliverables were met, and risk was minimized.
• Mentored junior level company employees regarding project methodologies.

Confidential

Senior Technical Consultant

Responsibilities:

• Involved in more TEMPthan 10 long-term projects in various industries over career at Confidential wif roles including: Infrastructure PM, IT Integration Manager, Testing Manager, SOX Manager, and Business Process Manager. The responsibilities below represent the work across all these projects.
• Managed numerous full life cycle ERP implementations and system integration efforts.
• Managed teams both virtually and globally.
• Served as Quality Manager for HP Consulting & Integration initiatives.
• Actively developed or reviewed deliverables for multiple projects to ensure high quality of service.
• Facilitated process re-engineering and change management activities.
• Managed resource planning activities across projects.
• Lead and participated in various business development activities including developing proposals and delivering client presentations.
• Designed QA processes wif consideration given to current production environment.
• Gained understanding of QS-9000 standards, and leveraged them as appropriate wifin the organization.

Confidential

Senior Technical Consultant

Responsibilities:

• Lead multiple SAP end user training initiatives for both internal and external clients.
• Captured best practices in functionality for SAP training materials.
• Coordinated project deliverables wif cross-functional teams.
• Worked in multiple module areas including SD, FI and MM, wif a focus in SD functionality.
• Conducted on-site client training on various topics in SD functionality.

Confidential

Technical Consultant

Responsibilities:

• Participated in all phases of SAP implementations including blueprint, configuration, and delivery, wif a focus on sales functionality.
• Led the SD Blueprint efforts for projects — requirements gathering, gap analysis, and conceptual model design. This included all the following areas of SD: sales, shipping, billing, customer master data, and pricing.
• Conducted numerous client interviews to capture business requirements and translate to SAP design and configuration.
• Designed complex pricing schemas and customer hierarchy required to support unique pricing structure.
• Ensured integration wif other functional business teams and addressed cross-team issues.
• Documented client reporting requirements, and worked closely wif technical team to translate into technical specifications.
• Led testing efforts on several projects and performed the SD quality assurance reviews.
• Developed the implementation methodology, industry templates, and prototypes to assist in driving sales activities for the PWC Automotive Template.
• Created EDI configuration manual to document EDI configuration steps.