Data Governance Consultant Resume Profile

IT and Information Governance Project Manager

Results-oriented professional with extensive experience in applying best practices for project management and governance of information, data, records, and IT lifecycles - PMP and ITIL v3 Expert certifications, Masters and post graduate training in Library Science, data and records management - Recognized for effectively leading teams, substantive independent work, and facilitating cross-organizational communications at all levels - Accomplished in combining technology with business and organizational change/improvement techniques to support strategic goals - Expert communicator, skilled mentor, and people oriented stakeholder advocate.

Areas of Expertise

Project Management
Information, Data, Records IT lifecycle management, including inventory retention
Governance, Risk, Compliance - GRC
KPI's, standards, metrics,
Processes, policies, procedures, reports
User-centered Information organization, design, integration, navigation
Stakeholder Functionality Testing

Metadata, Taxonomies
Quality Management
Continuous Improvement
Assessment
Planning, business alignment
Team Management Development
Organizational Change and stakeholder involvement

Professional Experience

Confidential

ITSM and Data Governance Consultant/Owner

Researched over 30 Information and records management tools and approaches and 8 ITSM tools
Researched records regulations and legal requirements
Researched the benchmarking relationships between over 20 major IT best practices frameworks/standards.
Studied and took classes in COBIT IT governance framework and techniques.
Researched and wrote guest blog articles on Information Governance and IT.
Reviewed and gave editorial direction for book on applying Lean techniques to IT.
Championed and led projects for defining business plan, financial reporting, and fundraising for a 1.5 million University of Colorado nonprofit outreach program.
Championed and led project for web site e-commerce enhancement design, implementation, and testing for Women's foundation of Colorado, Colorado Springs Luncheon non-profit.
Researched the market for IT and information, records, and data governance.

Confidential

Manager ITSM and, Governance Consultant

Led projects and did hands-on work for implementation of a global, cloud-based hardware and software Configuration Management Process and database CMDB for a major chemical firm, including analyzing and prioritizing data sources, stakeholder requirements, use cases, dependencies, and relationships and creating a data lifecycle governance plan, processes, procedures, KPI's, measurements for data quality, validation, standardization, and roadmaps.
Defined and managed project for assessment of online e-commerce information and data lifecycle sustainment and risk processes for major entertainment firm.
Consulted on and assisted with business development proposals for cloud-based information architecture and management projects.
Managed projects to develop a Change Enablement, Communications, and Training Plan for implementing SAP financial software for a major software manufacturer and for BMC ITSM Remedy for a Fortune 500 agricultural firm.

Confidential

ITIL Consultant NCI Information Systems - US NORAD and USNORTHCOM

Designed ITIL framework, implementation plan, processes, and statements of work for proposals, based on stakeholder requirements.

Confidential

ITSM and Data Governance Consultant

Studied and successfully tested for ITIL v3. Expert and PMP
Spearheaded web design projects for JGG Enterprises and a 1.5 million University of Colorado, non-profit.
Created IT process consulting service proposals and statements of work for NSAI and JGG Enterprises.
Developed customer need definitions and contacts, business models for JGG Enterprises.

Confidential

Governance Manager.

Defined and Managed IT Service Governance for one of HP's largest IT service contracts - the cloud-based e-commerce and billing portion of a satellite TV environment with over 1,000 servers, large Oracle database and network, multiple operating systems and applications, including interactions with all levels of technical staff and management stakeholders.
Designed and led optimization projects and operations including information, data and records architecture, governance, inventory and retention Service Level Agreements SLAs measurements reports customer communications meetings ITIL framework processes tools quality and dashboards.
Managed Project Management Office PMO and Quality Office.
Coordinated and managed multiple projects for audits, risk management, and regulatory compliance.
Proactively participated on enterprise leadership team, technical management escalation team, and problem analysis and resolution projects.

IT Service Manager - Application Support Service Desk

Managed support for a proprietary, 24/7 TV billing/programming application for over 10,000,000 subscribers.
Managed 2nd /3rd level application operations, Service Desk, testing, and fixes.
Directed projects for development and implementation of support information, records, and data lifecycle governance and architecture, web sites, dashboards, metadata, taxonomies, and customer CRM management tools, policies, processes.

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