EXPERIENCE

Confidential, LLC April 2011 - Present
Principal Managing Consultant

• Lead new sales initiatives, direct pre and post-sales activities, capture and delivery teams. Assist clients with selection of data warehouse and business intelligence applications and services.
• Senior consultant to government agency in highly-successful implementation of IT service management portfolio based on ITILv3 framework. BMC selected as host application suite.
• Assess IT service management maturity for mid-size and large commercial clients and recommend optimization roadmap based upon evolving business objectives versus existing IT reference architecture.
• Provide radio-frequency spectrum management services and support to US government and commercial clients

Confidential– Commercial ITO June 2010 – April 2011
Senior Director, IT Operations

• Responsible for the successful delivery of all in-scope IT services and projects, ensured contractual obligations were met and that established SLAs were adhered to, for client with annual global revenue in excess of $35B.
• Directed cross-functional, highly-effective, tactical work efforts of on and off-shore resources in the areas of network engineering, client computing, mid-range operations, main-frame operations and administration, information security, telecommunications, production control, wireless systems, messaging, data center operations, infrastructure architecture, business analysis, financial analysis, service management.
• Ensured alignment of tactical work efforts with client strategic business objectives.
• Maintained appropriate staffing levels and ensured resources possessed required skill-sets.
• Fostered accountability, consistency, execution and timely communication as guiding principles across the business unit.
• Led implementation and compliance with all ITIL and established process frameworks.
• Continuously focused on constant improvement and best-sourcing of people, processes, partnerships.
• Regularly engaged and updated business unit and client leadership on status of activities.
• Developed excellent client, peer and subordinate relationships.
• Recognized and rewarded individual as well as group achievements. Celebrated successes.

Program Director - Account Executive October 2008 – May 2010

• Directed the efforts of 24-member IT service team in the areas of application, database and Web support, network and platform services, help-desk and desktop support as well as business analysis and project management for local government client..
• Responsible for all aspects of client engagement, sales, delivery and quality of IT services. Serviced and supported the client’s entire enterprise infrastructure and all associated applications, including the public-safety department.
• Full P&L responsibility for approximately $7M revenue stream. Exceeded ACS revenue target by 330% in FY09.
• Implemented ITIL and COBIT-like process frameworks.
• Reestablished a positive relationship with the client and subsequently achieved a 5-year extension of the base ACS contract.

Senior Director - Network & Platform Services January 2008 – October 2008

• Responsible for delivery of all computing infrastructure services on large county engagement.
• Led the Network & Platform Services department of approximately 45 network engineers, desktop and server system administrators, information security and database analysts, program managers.
• Ensured services were provisioned and maintained in accordance with established SLAs.
• Partnered with key stakeholders in constituent agencies to ensure services were aligned with business expectations
• Evaluated and continuously optimized the organizational structure, rules of engagement with client agencies, the demand management and service fulfillment processes, skill-sets and performance of staff.
• Process owner in optimization of initial ITIL roll-out.

Confidential. September 2007 – December 2007
Consulting Infrastructure Program Manager

• Facilitated efforts to decouple Toyota Financial Services from Toyota Motor Sales IT infrastructure – network; web, application and database servers; proxies; load balancers for development, test, staging and production environments.
• Managed efforts of cross-functional team in development and execution of electronic records retention policy.
• Guided the sun-setting of legacy business applications and the transition to enhanced web-enabled services.

Confidential September 2004 – January 2007
Vice President - Enterprise Infrastructure Services

• Responsible for all enterprise network engineering utilizing Cisco advanced IOS routing, switching, content and security features for over 250 sites.
• Directed telecommunications, unified messaging and call center services.
• Responsible for client computing service delivery, including imaging, patching, maintenance and refresh utilizing both in-house and contracted resources. Responsible for management of all IT assets.
• Provided, maintained and optimized all information security infrastructure for perimeter security, identity management, intrusion prevention, intrusion detection, anti-virus.
• Directed the efforts of functional first-line managers and a project manager in a department of over 70 exempt, non-exempt associates and contractors.
• Responsible for evaluating and benchmarking the effectiveness of IT enterprise services, resources and implementing a process of continuous improvement.
• Regularly engaged and partnered with key business stakeholders to understand business objectives, ensured their expectations were met and IT services were delivered in an efficient and effective manner.
• Translated and explained technical aspects of IT systems, services and applications to non-technical audiences across all levels of the company.
• Analyzed and leveraged new IT systems, services and third-party providers to New Century’s competitive advantage.
• Prepared and presented cost-benefit analyses; forecasted, championed and allocated annual operating budgets.
• Led formulation of IT architecture/strategic technology road-map. .

Confidential February 2003 – September 2004 Manager of Network & Telecommunications Services
Sector Frequency Manager

• Managed the Network and Telecommunications Services department serving Northrop Grumman’s Space Technology sector.
• Managed annual CAPEX and OPEX budgets of over $17M.
• Managed department staff of 63 exempt and non-exempt employees in LAN Services, Network Architecture and Program Engineering, PBX Services, Order Processing and Billing, multiple Network Control Centers and a Facilities Design - Capacity Management team.
• Participated in formulating sector annual IT operating plan.
• Developed and implemented standardized service-level agreements across the department.

Confidential July 1986 – February 2003
Network Services Manager 
Sector Frequency Manager

• Managed and supervised the design, engineering, development, implementation and maintenance of TRW’s enterprise network infrastructure.
• Forecasted, justified and administered multi-million dollar annual capital and overhead expense budget.
• Participated in efforts to identify/characterize existing IT architecture for space and defense business segment; facilitated tactical and long-range network requirements analyses and strategic planning efforts.
• Negotiated and secured increasingly favorable master service agreements with local, inter-exchange, and competitive carriers, as well as contracts with equipment providers, hardware vendors and contingent labor resources.
• Coached and mentored other members of technical staff and line managers in professional development, project management methodology, team-building and in cross-functional, collaborative work efforts.

EDUCATION
Physics 
Certified Six Sigma Green-Belt
Certified ITIL Foundations version 3