SUMMARY OF QUALIFICATIONS

• Over 15 years as an Information Technology Manager and supervisor in production, test, development and engineering, warehouse and healthcare environments.
• Provider of high quality system and application administration skills and detailed technical support in the Data Center, Desktop, UNIX and PC environments.

SUMMARY OF TECHNICAL EXPERTISE

Data Center Operations and Management, VMware, UNIX LINUX System Administration, EMC SAN, Microsoft Windows System Administration, Windows 7 / XP / 2000 / 2003 / 2008 NT, LAN, WAN, Windows Terminal server, Thin Clients, MAC OS X, Active Directory, VOIP, OS Image development and deployment, Technology Refresh, Web server administration, NFS, NIS, Microsoft Office Tools.

CAREER HIGHLIGHTS

• IT Manager of very fast-paced 24x7x365 warehouse / fulfillment center environment in charge of planning, implementation and rollout of computing, Public address systems, two-way telecommunications, and network infrastructure worth more than 3,500,000.
• Site IT Manager in charge of planning and overseeing the implementation and rollout of computing, Storage Area Networks, telecommunications, and network infrastructure worth more than 3,000,000 for over 300 people in a fast paced cellular telephone development organization.
• Sr. Manager and Lead technical UNIX and Windows support provider of the telecommunications and application needs of from 35 people growing to over 450 people in a fast growing mixed UNIX, Windows, and Macintosh cellular telephone development environment.
• Successfully planned for and migrated 10TB of data to a new Storage Area Network with less than 3 hours of total user downtime.
• Successfully planned and moved the computing and telecommunication resources for a 150 person organization to a new location on schedule and with a minimum of problems.

PROFESSIONAL EXPERIENCE

Confidential

IT SUPERVISOR

• Supervise two analysts in support of end user computing and network infrastructure.
• Manage VMware, Windows Terminal Servers, application servers, print and file servers, backup servers, administer managed print services contract, manage asset inventory, manage mobile devices using Airwatch, Dell K3000, and Dell Cloud Manager.
• Provide high level system support and guidance to application developers, engineers, project managers and support technicians.
• Lead analyst providing 1st, 2nd, 3rd level and executive support for more than 400 employees.
• Administer Active Directory and Microsoft Exchange and Exchange user accounts.
• Research, specify, order, install specialized Zebra label printers for clean room areas. Configure, manage and maintain network attached cleanroom scanners using Fujitsu Scanner Central Server and Admin console.
• Create, manage and deploy desktop and laptop images, applications, patches using Windows Image tools and Dell KACE K1000 and K2000.
• Administration and configuration of VOIP Shoretel Phone system.
• Specify and order IT desktop hardware / software for enterprise.
• Use BMC Remedy and Dell KACE K1000 for incident tracking and change management.

Confidential

SITE IT MANAGER

• IT Manager for the company's flagship model 1.2 million sqft warehouse / fulfillment center in Phoenix, AZ.
• Project Manager of the IT portion of an 8 month multimillion dollar renovation in a working warehouse without any unscheduled interruptions of service. Specified, ordered and installed all IT equipment and IT services worth more than 3.5 million dollars in 2011.
• Successfully led a team of 11 people in 24x7x365 coverage for project builds and day-to-day support of all computing and networking services within the building.
• Supported a peak of over 3,500 users and 3,000 devices consisting of HP thin client / xterms, Motorola Symbol 3190 and 9090 wireless RF scanners, network attached printers, Zebra label printers, tethered scanners, laptops, desktops, and CISCO AP's and switches, Zultys VOIP phone switch.
• Planned, bid and installed a building wide radio repeater system for the communications needs for over 300 people.
• Planned, bid and installed a building wide PA system consisting of over 300 speakers for the purpose of announcements, music/break tones, and emergency evacuation.

Confidential

MANAGER COMPUTER IMAGING

• Used Microsoft SMS tools to create an automated Windows installation process that works on 8 different kinds of computers. Completed programming and packaging that allowed installation in different countries and languages such as China, Japan. France, Russia, and Germany, Singapore.
• Learned and used the leading tool for Apple OS image development and inventory, JAMF Casper, to create Operating System and Application images as well as create inventory reports.
• Created documentation and provided training on advanced query techniques in BMC Remedy to other members of the department during a conversion to BMC Remedy. This enabled support team members to quickly and easily find incorrectly routed customer trouble tickets and put them in the correct queue.

Confidential

SITE MANAGER

• Manager and Technical lead in a 24x7x365 environment consisting of computing, network, and voice communications resources for a customer base of 300 local employees. Projects exceeded 3,000,000 of servers, EMC SAN storage, and end user computing systems.
• Managed a 1.5 year complete lifecycle technology refresh of the Datacenter engineering servers, SAN Storage Area networks and workstations, infrastructure, and desktop computers. Created and implemented overall project plan. This included replacing all servers in the data center and migrating 25TB data from an EMC DMX2000 with a Solaris file server to an EMC DMX3 with an EMC NAS with less than 3 hours of customer downtime, and decommissioning and disposition of equipment.
• Hands on experience with Datacenter cabling network, electrical, fiber , rack planning and server installation, HVAC, Air flow management, lighting, UPS.
• Successfully expanded the environment from 75 to a high of over 700 users worldwide by managing the data center and desktop computer technologies, infrastructure projects and department personnel.
• Successfully planned and moved the computing and telecommunication resources Datacenter to desktop for a 150 person organization to a new location on schedule and with a minimum of problems.
• Performed change management and incident tracking of datacenter systems using BMC Remedy.
• Provide technical expertise and leadership in support of both the UNIX and Windows platforms by performing as 3rd level support resolving complex problems, answering user questions, and functioning as the escalation point for all issues.
• Used advanced knowledge of Remedy BMC for incident tracking and change management to provide direct reports and members of other groups with training on advanced reporting techniques by creating documentation and teaching them how to run queries on the database.
• Monitored performance of Windows and UNIX systems and storage, analyzed trends and data, used analysis to create proposals and project plans, and then implemented approved projects to completion.
• Installed, configured and maintained EMC Control Center database, ECC, for three separate locations, one local and two remote. Used ECC to monitor systems availability, storage availability, and performance of all systems in the environment.
• Implemented backup strategy using Netbackup and LTO2 tape and library technology.
• Performed as primary liaison to the customer for planning, feedback and communications as well as the escalation point for issues.
• Created project status updates and schedules for presentation at customer meetings attended by client Sr. Management and 50-75 clients.
• Technical lead for remote data center system operations during server outages or any disruption of server availability. Lead technical conference calls, directed all resources both on and off shore on resolving issues, updated Sr. management with status on a continuing basis, managed vendor contacts for service, performed root cause analysis where appropriate.

Confidential

MANAGER, INFORMATION TECHNOLOGY

• Oversight of all communications and computing resources for a customer base of 450 employees in a 24x7x365 environment.
• Built datacenter from ground up, installed cabling, performed rack planning and server installation, HVAC, lighting, UPS.
• Successfully expanded the environment from 35 to a high of over 450 employees by managing the IT computer technology and infrastructure projects.
• Planned, procured, and setup infrastructure and a secure telecommunication WAN environment for multiple offsite buildings.
• Provide technical support on UNIX, Windows and Apple platforms by performing as 1st, 2nd and 3rd level support resolving simplex and complex problems, answering user questions, and functioning as the escalation point for all issues.
• Recruited department members, managed UNIX and PC system administrators and network technicians staff of 6 for setup and installation of desktop computers and servers.
• Managed procurement, setup and administration of all UNIX, PC and Macintosh workstations.
• Implemented and managed network backup strategy using Legato Networker, and implemented E-mail systems using SMTP and POP.
• Performed as primary liaison to the customer for all planning, feedback and communications as well as the escalation point for issues.