Summary of Qualifications

• Comprehensive technical knowledge coupled with practical experience, required to develop and execute a strategic business/project plan. Possess strong managerial, interpersonal, communication, and analytical skills.
• Professional Experience
• Build an international PM practice business management processes, sales collateral, awareness and training modules, and intellectual property process/procedure/workflow/templates , manual and electronic management tools.
• Manage asset inventory and M A license transfer processes
• Manage contract requirements and deliverables, including quantitative measures for success. Manage Service Level Agreement performance.
• Manage project resources. Execute effective project and program management techniques, including contract administration, monitoring and reporting. Define project human resource requirements, evaluate performance, and provide training.
• Provide process mapping and analysis value-added and gap, process reengineering, and process-focused training.
• Develop supplier and customer quality systems.
• Document and evaluate efficiency of manufacturing processes, and work with clients to resolve production part design and assembly problems to assure customer satisfaction.
• Direct corporate quality functions, including successful implementation of Total Quality Management, Business Process Re-engineering and ISO/QS 9001-2. Document and analyze work methods to support changes. Redesign and implement revised policies, processes, and procedures. Develop and present appropriate training to facilitate change transition.
• Coordinate and facilitate human resource organizational changes administrative recruitment, corporate special programs, support labor contracts negotiation, employee relocation and facility closure coordination.

WORK HISTORY

Confidential

• Design and build client PMO define PM strategy, plan and execute PMO design and staffing, execute PM services.
• Tailor and implement ISG standard governance processes, procedures and tools for clients and service providers.
• Provide program management support for ISG client engagements.
• Provide asset management and transfer services for M A global client team.
• Define, document and manage contract change management processes. Manage client Service Level Agreements for performing suppliers.

Confidential

• Contract Administrator for General Motors, working with GM primary global strategic suppliers of Design, CAD, and Visualization software through the IS S department responsible for supplier and project contract management, process development and implementation, and overall program administration Accountable for financial performance and reporting Oversight responsibility for individual development project performance Manage contract deliverables Facilitate issue resolution Participate in contract negotiation Manage license distribution.
• Program Manager for technology development for General Motors, working with GM primary suppliers of information systems through the IS S department responsible for contract management, process development and implementation, and overall program administration Accountable for financial performance and reporting Oversight responsibility for individual development project performance.
• Project Manager for Technology Team for General Motors, IS S Department, providing overall administrative support in development of IS S Technology Roadmap
• Process Analyst for organizational innovation in Design Engineering for General Motors, Truck Division, defining As Is process models and providing recommendations for To Be process models
• Project Manager for Business Operating System design, development and implementation for consulting firm DO'ers, Inc.-Detroit, MI
• Co-Project Manager for information technology installation PeopleSoft Payroll and Human Resources for Detroit Public Schools, coordinating efforts of 13 independent consulting firms, development and administration of comprehensive project plan, communication methodology and verification of project deliverables
• Consultant for Business Process Re-engineering for Wayne County Employees Retirement System
• Co-Project Manager for Process Mapping for Detroit-Wayne County Mental Health Audit and Risk Management Departments
• Project Manager for QS9000 certification for tool supplier machining Arcade Systems, Inc.-Detroit, MI CHRYSLER/FORD , including T E and R M requirements
• Project Manager for QS9000 certification for service provider Thomas International-Detroit, MI FORD
• Design, develop and deliver ISO9000 training for product and service providers for New Detroit-Detroit, MI
• Design, develop and deliver Problem Solving training for Mid-Michigan Industries-Mt. Pleasant, MI
• Design, develop and deliver Small Business Management, Process Documentation and Analysis courses for Mid-Michigan Community College-Harrison, MI
• Small business start-up consultant various small corporations and sole proprietorships

Confidential

Reported to the President

• Design, develop and implement total quality and process management, including selection and training of staff for 3 shifts high speed foam injection and chemical manufacturing processes in all quality disciplines and methodologies
• Design, develop and implement quality audit, testing and reporting processes
• Coordinate new product design validation, part and product approval by customers both automotive and transportation dunnage and customer problem resolution processes
• Facilitate complete documentation and analysis of work processes Sales, Material Management, Engineering, Manufacturing and Quality , including value added analysis, cost/benefit studies, process improvement recommendations and staffing requirements
• Mentor, coach, supervise, monitor peers, subordinates and associates to establish a quality philosophy aligned with customer expectations
• Design, procure and implement product test laboratory system

Confidential

Reported to Senior Vice President/ President Owner

• Design, develop and implement total quality management, including selection and training of staff for 3 shifts electronic board, sensor and controller assembly in all quality methodologies
• Design, develop and implement total inventory traceability and control system for all components
• Design, develop and implement real-time sampling, testing and reporting of product and process quality
• Coordinate new product design validation, part and product approval by customers both automotive and military and customer problem resolution processes government and automotive
• Design, develop and implement reliability reporting and improvement processes

Confidential

Reported to Manager, Supplier Quality/Platform Quality Director/Platform Materials Manager/Supplier Quality Director

• Coordinate part/process approval with assigned suppliers, such as Corvette seating and instrument panels, B-Car and A-Car headliners and carpet, exterior moldings, lighting systems, wheels and major exterior stamped parts doors, hoods, decklids
• Platform coordinator for advanced quality planning for A, then W, car lines
• Required active participation in marketing/design studies and clinics Buick, Oldsmobile, Chevrolet and Pontiac , development and implementation of platform-wide advanced quality plan, development of appropriate training for engineering, quality, manufacturing plant personnel in all areas of platform requirements, processes and quality methodology, participation in design and facilitation of reliability plans, tests and validation of product, assist supplier quality staff with part and process prototype/pilot/production approvals, served as a member of materials management matrix team facilitating new product introductions at supplier and assembly plants

Confidential

Reported to Manager, Quality

• Assist with startup of divisional headquarters in Troy, developing processes, procedures and staffing requirements
• Lead and supervise quality and reliability engineering staff for new vehicle introduction business of CPC, GM Truck and Bus, Saturn and NUMMI Required knowledge and application of design principles for approval of drawings prior to release, development of reliability test design and methods and coordination of testing, coordination of textile performance tests and development of new textile applications for interior trim with OEM engineering divisions, assist 5 trim plants in design, validation and implementation of manufacturing processes, facilitate design and development of quality systems for new plant start ups
• Coach, supervise, monitor performance and train engineering and quality department staff in quality methods, such as Key Character Designation System, Design Failure Mode Effect Analysis, Process Failure Mode Effect Analysis, Taguchi DOE, Gage R R, and quality planning
• Work with both manufacturing and customer supplier quality personnel to achieve first time quality for GP-6, GP-4, GP-3, and GP-10, including introduction and training for all methodologies required to achieve expected results, such as sampling methodology, process control planning and studies, process flow documentation, measurement system analysis and product testing

Confidential

Report to Manager, Manufacturing Engineering and Tooling

• Facilitate part quality problem resolution with suppliers, manufacturing supervisors and central office Supplier Quality staff
• Required knowledge and application of statistical sampling, blueprint reading and part measurement, and manufacturing processes
• Assist manufacturing operators and supervisors with development of process visual aids, hand tools and coordination of development and build of major tooling by the Toolmakers
• Coordinate introduction of mid-model engineering changes to the manufacturing process
• Evaluate and communicate operator product/process improvement suggestions for implementation and awards

Other

• Positions held prior to 1980 included Administrative Assistant responsibilities at firms engaged in banking, water treatment chemical production, wholesale food distribution, machinery manufacture and automobile production