Installation Manager Resume Profile

HIGHLIGHTS:

Project Manager, Control Room Group

Manage multiple small to large scale Control Room Integration Projects including NOC's, EOC's, SOC's and traffic management centers. Typically manage 10-12 projects with budgets varying from 100k to 2.8mil while maintaining projected budget.
Duties include, but not limited to: Design review, project scheduling, budget forecasting, project planning and mapping, risk management, managing vendor/client relationships, on site management of projects, submittal and close-out documentation, creating training plans, and final close-out of projects.
Manage all procurement, PO processing, tracking and delivery of product to site.
Use of Excel, MS Project, Visio, BKR

Installation/Service Manager Control Room Group

Manage team of elite technician that install control room display products, processors, control systems, security access control systems, and full operation systems in NOC's EOC's, SOC's, DOT's and command centers worldwide
Manage 45 service contracts with clients providing 24/7 help desk operations, providing 24 hour onsite technical expertise, as well as phone and e-mail support.
Manage warehouse operations and inventory control of 3mil inventory.

Facilities Project Coordinator

Overall project management and coordination of 60K Sqft building, including day to day maintenance of facility, hiring subcontractors, maintaining building security and access control, construction of new offices to include IT infrastructure, security infrastructure and building infrastructure, assisting in warehouse operations and inventory control.

Project Manager, Electronics Specialists Group

Overall daily management and supervision of low-voltage electrical and technical crews working in new residential and commercial construction.
Primary duties include: Quality control, inventory management, customer and vendor relations,
staff hiring, scheduling, and training.

Confidential

Operations Manager

Full-charge management and supervision of Installation and Service Departments with a staff of 25-30 technicians.
Primary duties include: customer and vendor relationship management, staff recruitment and training, scheduling, purchasing, customer mediation and facilitation, technical troubleshooting, inventory, cost control analysis, budget analysis, and product sales.
Accomplishments: Was promoted to position in 2004 after successfully managing both Service and Installation Departments. Designed and implemented new scheduling systems which improved inventory tracking and accountability. Implemented new quality control program which resulted in increased repeat business and improved customer satisfaction. Was the driving force behind the company's first product design center, which allows customers to view and test all products, and increased overall product sales by 25 .

Service Manager

Directed and managed day-to-day operations of the Service Department to include: Supervision of service technicians, staff scheduling, troubleshooting customer inquiries on security systems, whole house stereo systems, structured wiring systems, central vacuum systems, as well as home automation.
Increased customer satisfaction and built consumer relationships by offering superior customer service skills, as well as technical expertise. Regarded by customers and vendors as an excellent service provider and superior manager.
Promoted from Installation Manager to Service Manager in 2003 after demonstrating excellent aptitude and expertise in the administration and operation of all technical systems.

Installation Manager

Directed and managed day-to-day operations of the Installation Department to include: Supervision of installation technicians, scheduling and dispatching of 18 employees, office payroll, inventory management, inventory purchasing, service vehicle management and maintenance, new hire placement and training, develop and implement training seminars, and general office management.
Inspected preliminary wiring of security systems, structured wiring, central vacuums, and centralized audio units.
Promoted from Field Technician to this position within 3 months of hire date after demonstrating superior technical skill and customer service. Previous duties included, alarm pre-wiring, multimedia/CATV installation, and final completion of security system.

Confidential

Assistant Manager/CSR

Managed crew of 27 people, broke monthly sales record of 115,000.
Shot Gun Level 2 and 3 Class Introduction to Management: Profit and Loss Statements, Policies, Customer Service, and Management.
Top Gun Class - Advanced Management: Human Resources, Payroll, Scheduling, Marketing, and Advance Profit and Loss Statements.

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